Transitions Program Manager

Posted by
Cocoon House
Everett, WA
Published 6 days ago

This position oversees the Cocoon Transitions Transitional Living Program, a program that provides housing for up to 20 teens and young people. You will get the opportunity to support and supervise staff, oversee the intakes and exits of youth, help ensure case plans are supportive and youth focus, help make sure data is collected and input on time and make sure the program is in compliance with licensing and contract requirements. This work in done through both a values and equity lens.

Cocoon House Values: Community, Equity, Respect, Growth, Advocacy, Safety and Leadership.

Essential Duties and Responsibilities

  • Screen, interview, hire, train and supervise Transitions staff.  Coordinate with Housing Program Managers and the Director of Youth Housing to provide consistent support among housing programs. Provide feedback concerning policy, procedures and programs. Monitor staff follow-through on tasks, policies and procedures. Provide supportive leadership to staff. Conduct employee performance reviews at least once yearly. Complete necessary employee paperwork.
  • Coordinate with Director and state social workers to facilitate entrances of new residents. Assure appropriate use of beds and adequate census.  
  • Oversee initial intake and assessment of all youth and the development of individual goal plans. Assure access to education and other opportunities for youth. 
  • Provide supportive supervision of youth in care and follow through on expectations of behavior. Lead staff in having high level of expectation and support for youth. 

·       Ensure facility is in compliance with licensing and grant standards, including regarding program logs, youth files, medication audits, and other licensing files.

  • Oversee day-to-day operations, shift coverage, and reporting facility and maintenance needs.
  • Oversee proper collection of data and compliance on contracts and licensing; generate reports.
  • Be available to staff for emergency consultation. Assess dangerous or emergency situations. Respond appropriately. 
  • Work with other HUB based staff to address community concerns that arise and maintain healthy relationships with neighbors.
  • Follow mandated reporter requirements by documenting incidents and calling CPS. Follow-up on CPS and non-CPS incidents.
  • Support Cocoon House’s commitment to create a culture of equity, diversity and inclusion and maintain a high level of commitment to ensuring racial equity in the program.


  • Must have:
  • Master’s Degree or Bachelor’s Degree AND 2 years of fulltime experience working with youth, or 5 years of fulltime experience working with youth.
  • At least 1 year of management experience, leading and supervising a team.
  • Must be able to meet DSHS licensing criteria (background check, 21 or over, Adult CPR, HIV, First Aid, Food Handlers, and TB Test).
  • Must have the ability to:
  • Lead team and model strong engagement with youth, including strength-based approaches and holistic de-escalation.
  • Navigate competing priorities of youth, staff, licensing and funding requirements.
  • Accurately prioritize emergency and high stress situations and access emergency services when needed.
  • Communicate critical information in person, on phone or in writing. Ability to follow through across systems – youth, families, staff, colleagues, and community partners. 
  • Follow policies and procedures.
  • Maintain appropriate boundaries. 
  • Track and input data.
  • Knowledge of licensing requirements.
  • Bi-lingual English/Spanish preferred.

Working Conditions

  • Mobility: ability to sit for long periods, move about an office, stand occasionally, reach above and below desk level
  • Dexterity: fine manipulation sufficient to operate a keyboard, handle individual papers, write and take notes
  • Lifting: occasional lifting of papers, files, equipment and material weighing up to 25 pounds
  • Visual Requirements: close vision sufficient to read files, documents, and computer screens and do close-up work; ability to adjust focus frequently
  • Hearing/Talking: ability to hear typical speech, speak and hear on the telephone, and speak in person
  • Emotional/Psychological Factors: ability to make decisions and concentrate; frequent contact with others including some public contact; frequent deadlines and time-limited assignments

Physical Requirements

·       Must have the ability to run up and down indoor and outdoor stairwells in case of youth emergency.

·       Communicate effectively with youth, staff, other programs, vendors and the public, both orally and in writing.

·       Hear voice conversations and alarms.

·       Possess close vision, far vision, side vision, depth perception, visual ability to read a variety of materials.

·       Dexterity of hands and fingers to reach, handle and operate telephone, computer keyboard, record information in appropriate youth files and logs.

Cocoon House will provide reasonable accommodation to qualified persons with disabilities if requested.

This position oversees the Cocoon Transitions Transitional Living Program, a program that provides housing for up to 20 teens and young people. You will get the opportunity to support and supervise staff, oversee the intakes and exits of…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    4-Year Degree Required


At least $55,000


3530 Colby Ave, Everett, WA 98201, USA

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