Research Operations Associate

Posted by
Freedom House
New York, NY
Published 8 days ago

Founded in 1941, Freedom House works to defend and expand freedom globally to help secure a world where all are free. Around the world, antidemocratic forces are preventing billions of people from exercising their fundamental rights. We identify and analyze threats to freedom, mobilize decision makers to respond to those threats and seize opportunities for progress, and support activists and organizations working to defend and expand freedom. We are dedicated to ensuring that the United States serves as a positive model of democratic practice at home and a consistent champion of freedom globally. By gathering authoritative data and leveraging our global networks, Freedom House is an unwavering beacon in protecting human rights and promoting democratic governance. 

Our Research and Analysis division produces cutting-edge reports on topics such as the state of democratic institutions, media and internet freedom, and key tactics employed by modern authoritarians at home and abroad. Freedom House’s research portfolio includes its annual Freedom in the World and Freedom on the Net assessments of global democracy and digital freedom, the monthly China Media Bulletin digest, and special reports. Freedom House’s research has been featured in hundreds of media outlets and dozens of languages, reaching millions of readers and informing news coverage, public debate, and policymaking in countries around the world.

Position Summary

Freedom House is seeking a full-time Research Operations Associate with excellent organizational skills to be a strong and reliable support to the Research and Analysis division in New York City. The Research Operations Associate will be responsible for a variety of administrative, personnel, and operational duties, including managing the Research Team’s hybrid office, overseeing digital subscriptions and supply needs, processing payments and reconciling business expenses, supporting research intern recruitment and professional development, and providing research assistance across the entire research portfolio as needed. Previous experience as an office manager, operations assistant, or administrative assistant would be an advantage. The ideal Research Operations Associate is a motivated self-starter who has a demonstrated interest in establishing a career in operations at a mission-driven organization. This is a full-time position based in New York City, reporting to the Director for Research Operations.

Key Responsibilities

  • Oversee hybrid office efficiency by managing the Research team’s co-working space in NYC, maintaining virtual communications tools, managing digital subscriptions, and fulfilling office supply needs
  • Prepare contracts and payment requests, liaising with project teams and accounting staff to ensure timely payments to external consultants and vendors; reconcile monthly credit card bills and business expense reports
  • Support project teams in recruiting and supervising Research interns, providing an engaging professional development experience and working with Freedom House’s HR department and DEI Lead to strengthen the internship program as a pipeline for diverse talent in the democracy and human rights sector
  • Lead new employee and intern onboarding on the Research team, coordinating with relevant project teams and the HR and IT departments for a smooth and highly engaging onboarding experience
  • Manage logistical coordination for virtual and in-person team meetings and events, including social functions
  • Provide research and administrative assistance to the VP of Research and Analysis and other research teams as needed
  • Act as the primary point of contact for tech support to help Research staff troubleshoot computer and other IT issues
  • Represent Research and Analysis division in general email correspondence with external audiences
  • Other duties as assigned

Minimum Qualifications

  • At least 2-3 years of experience in an office management or administration role
  • Advanced proficiency in Microsoft Office and an aptitude to learn new software and systems
  • Associate or Bachelor’s degree preferred but not required
  • Must be authorized to work in the U.S. without restrictions

Preferred Competencies

The successful candidate will possess:

  • A demonstrated knowledge of and interest in democracy and human rights around the world
  • A demonstrated commitment to diversity, equity, and inclusion in the workplace and/or your community
  • Excellent interpersonal and communication skills
  • Exceptional organizational and planning skills combined with an assiduous attention to detail
  • Strong time-management skills and an ability to produce error-free work on tight deadlines
  • A positive, team-oriented attitude and ability to building trust-based relationships with colleagues
  • A proven ability to learn quickly, multitask, and work with limited supervision, finding solutions to problems as they arise, and taking ownership of assigned work
  • An ability to handle confidential information
  • An appreciation for how one’s day-to-day work supports an institutional mission

Additional Information

  • Diversity makes our work stronger. We actively seek a diverse applicant pool and encourage candidates of all backgrounds to apply. 
  • Salaries are commensurate with experience and based on pay grades that prioritize equity across the organization. This role starts at $44,000 and will be non-negotiable to ensure equity.
  • Freedom House provides a strong benefits package, including an employer match program for your 403(b) retirement account, flexible hours, floating holidays, high employer contributions to medical, dental, and vision premiums, basic and voluntary life and AD&D insurance, short- and long-term disability, flexible spending account, and more.
  • Given the ongoing Covid-19 pandemic, the Research Team is currently working as a hybrid office, with staff working both remotely and from a co-working space in NYC.
  • Candidates must possess authorization to work in the United States.
  • The hired candidate is expected to begin in mid-October 2021.

Directions to Apply

For security purposes, please upload a resume (1-2 pages) and a cover letter (max. 1 page) as a PDF describing your qualifications and interest in the position. There is no need to fill out the application system’s additional questions. Applications will be accepted through Friday, September 24. Interviews are expected to begin the week of September 27.

Only candidates who have been selected for an interview will be contacted.

Disclaimer : This job description is only a summary of the typical functions of the job. It is not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. The responsibilities, tasks, and duties of the jobholder may differ from those outlined in the job description and other duties, as assigned, may be part of the job. Freedom House may add, change, or remove essential and other duties at any time.


Diversity makes our work stronger. We actively seek a diverse applicant pool and encourage candidates of all backgrounds to apply. 

Freedom House is an Equal Opportunity Employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, or protected veteran status, genetic information, age, membership in an employee organization, or other non-merit factors, In compliance with the Americans with Disabilities Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position with Freedom House, please call: 202-227-4308

Founded in 1941, Freedom House works to defend and expand freedom globally to help secure a world where all are free. Around the world, antidemocratic forces are preventing billions of people from exercising their fundamental rights. We…

Details at a Glance

  • Time Commitment
    Full Time Schedule


New York, NY, USA

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