Human Resources Director

Job Type

Full Time



Start Date


Application Deadline



San Francisco
United States




Wu Yee delivers comprehensive services throughout the City of San Francisco. We serve over 7,000 children, families and child care providers each year.


Wu Yee’s programs focus on prevention, early intervention, education, and advocacy. We offer a variety of services through center-based infant/toddler and preschool care, family child care (FCC), and home based services designed to support families with educational opportunities, resources, and to prepare children to be successful in school.

Wu Yee delivers a comprehensive range of Child Development, Family, and Provider Services — including Early Head Start, Head Start, and State Preschool programs, the Joy Lok Family Resource Center, public benefits assistance, child care Resource and Referrals, child care subsidies, child care provider training, a food program for child care providers, and the Family Child Care Quality Network (FCCQN).  


The phrase “wu yee” means “protector of children” in Cantonese, and truly, children are at the heart of everything we do. If you’d like to learn more about who we are, please visit





We’re looking for passionate, high-achieving individuals who are excited to join us in making a difference. No matter if you're a teacher, an enrollment specialist or an accountant, we all work together to help San Francisco's children and families succeed.

Wu Yee is committed to the professional development and ongoing support for all staff. Wu Yee offers competitive wages and benefit plans which include medical, dental, vision and acupuncture/chiropractic care for employees and their families. In addition, Wu Yee offers an employer-sponsored shared- contribution 403 (b) retirement plan, pre-tax benefits and flexible spending accounts for health, dependent care, and employee referral services.



The Human Resources Director is responsible for the overall management of all Human Resources functions and duties, including policy oversight, hiring, compliance, employee relations, benefits, discipline, grievances, salary administration, training and development etc. The Human Resources Director serves as Civil Rights Coordinator; The Human Resources Director works in partnership with the Executive Director, managers and staff to build and maintain a positive, professional, and supportive work place.


  • Plan, develop and implement strategic delivery of HR functions that aligns with the organization’s mission, vision and values.
  • Establish and promote employee relations practices to promote a high-level of employee engagement and morale.
  • Maintain awareness and knowledge of labor law and assure agency compliance including providing direction to directors, managers and staff to ensure they are fully informed of HR requirements, objectives, and plans.
  • Oversee the process for hiring of new staff including recruitment, hiring, reference check, hiring letters, orientation and onboarding process to build a united culture of service and excellence including ensuring that the hiring process is conducted legally, fairly and effectively at all levels of the organization and providing training to staff and Policy Council members in the proper conduct of hiring interviews and evaluation of applicants.
  • Use awareness of unmet needs to identify gaps in HR or other policy development and make recommendations to the appropriate bodies for improvements to policies and procedures as identified. Update and maintain personnel policies, practices and procedures to support the effective delivery of services. Ensure that needed policies for Human Resources are submitted to Board. Train managers, staff, Policy Council and Board as necessary and appropriate on policies and practices.
  • Administer complete benefits package including enrolling new employees and coordinating open enrollment process while ensuring that the benefits package offered to employees is optimal for their needs. This includes negotiating with vendors to secure the best possible benefits options
  • Maintain open-door policy to cultivate supportive work environment for all employees.
  • Handle complaints and grievances with awareness of when to refer to Executive Director and/or Board.
  • Work with directors and supervisors to solve personnel issues, problems, and procedures.
  • Salary administration including updating salary ranges, conducting salary comparisons and working with directors and managers to implement changes while ensuring that compensation policies provides appropriate staff wages while ensuring the fiscal health of the organization
  • Work with Chief Financial Officer to ensure smooth administration of payroll.
  • Conduct and/or coordinate any personnel-related investigations as appropriate and necessary.
  • Oversee performance evaluation process ensuring timeliness and consistency.
  • Oversee employee exit interviews, completion of appropriate forms and provide feedback to managers as appropriate.
  • Plan for current and future staffing needs including working with potential new programs, budgets, and positions during grant application process.
  • Conduct annual review of Wu Yee policies, procedures and compensation system to ensure current validity and applicability.
  • Oversee the security and maintenance of all personnel files while ensuring that Wu Yee personnel data (hard copies, off site and electronic) is kept current, accurate, and secure.
  • Maintain all required reports and responses including filing EEO-1, Vets 100 and other mandated reports annually.
  • Serve as support to the Personnel Committee of the Board of Directors.
  • Oversee development and implementation of safety and health programs to ensure that the safety needs of all sites and staff are met; Ensure that staff is adequately trained to carry out duties safely. Ensure that staff complies with safety practices, that workstations are ev in conjunction with Operations Department.
  • Ensure that discipline and termination situations are conducted in accordance with Wu Yee policies and all legal and best practices requirements.
  • Be responsible for coordinating training department heads and supervisors in proper HR management practices and overseeing the conduct of those practices.
  • Consult with outside legal counsel when necessary in consultation with Executive Director. 
  • In regards to Civil Rights Coordinator role:
  • Ensuring that the agency complies with the civil rights requirements (See CD Manual for details)
  • Other duties as assigned.


  • 3 or more years of experience in HR Management. HR in a nonprofit and/or children’s services venue preferred.
  • Broad HR experience in a variety of HR disciplines, including compensation, HR processes, laws, talent management, employee relations, organizational development and staffing. Knowledge of the principles and practices of human resources management and of federal, state, and local laws, statutes, and regulations.
  • Organizational and problem solving skills, able to deal with ambiguous situations.
  • Strong interpersonal skills and ability to objectively meet difficult and/or emotional situations in a professional and tactful manner.
  • Good judgment with the ability to make timely and sound decisions with strong organizational, problem-solving, and analytical skills including Able to formulate opinions and recommend actions in complicated situations, requires ability to compare and decide as well as ability to withhold decision until all facts are known.
  • Experience in recruiting and staffing.
  • Ability to integrate sound human resources management with the mission of the agency and just treatment of workers.
  • Ability to communicate professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups.
  • Understand and respond to a diverse population.
  • Ability to work under pressure, performing multiple projects to meet simultaneous deadlines.
  • Ability to collaborate and build positive/effective partnerships, internally and externally.
  • Strategic thinking, influencing, problem solving and decision making skills
  • Ability to maintain confidential and sensitive information.
  • Proficient in Microsoft Office Suites;
  • Ability to occasional lift up to 30 pounds
  • Bilingual English/Chinese


Wu Yee Children’s Services is an equal opportunity employer


We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristic protected by law.


We offer health plans for medical, dental, vision, chiropractic and acupuncture care for eligible employees and their families. We also offer pre-tax benefits, including commuter transit and parking, and a retirement plan with employer match for all employees.

Level of Language Proficiency


  • BA/BS degree in human resources management, business or public administration, organizational development, or related field preferred.

Professional Level


Minimum Education Required

4-year degree