Navigating Hope Full-time Care Navigator

Job Type

Full Time



Start Date


Application Deadline



PO Box 1494
United States


Our Mission:

Family Promise of Morris County mobilizes community resources and people to end the crisis of homelessness faced by Morris County families and individuals by providing a continuum of services leading to self-sufficiency.



As part of Morris County’s goal to expand the highly successful and effective HOPE One Mobile Outreach Unit and fill a community need, a new program, Navigating Hope, has been launched. Since April 2017, the HOPE One mobile outreach vehicle has been offering critical support for persons and their families struggling with addiction and related problems. Goals focus on preventing drug overdoses and deaths, connecting people to treatment, and assisting families impacted by addiction. The Morris County Sheriff’s Community Services Unit operates HOPE One in partnership with the Morris County Department of Human Services and local non-profit agencies.

The new program will add an additional vehicle to the HOPE One initiative and the two vehicles will go out into the community in tandem or separately depending upon community needs. The intention is to offer the greatest flexibility and autonomy of service provision based on demand. Access, referral and linkage to mainstream and community resources will be a key focus.

Navigating Hope could potentially serve thousands of individuals and families per year, as HOPE One has done in its first year of operation. An expanded array of services will draw additional people, some of whom are the most vulnerable and hardest to reach. 

Job Description:

The vehicle will be staffed by a new position, a Care Navigator, and at least one Morris County Human Services worker. The Care Navigator position is full time and is a highly responsible professional position. The position will be based out of Family Promise’s Our Promise Drop-in Center, located in Morristown, NJ.

The Care Navigator will also case manage eligible individuals for up to one year following initial assessment. The Care Navigator will work collaboratively with county employees from the Office of Temporary Assistance, Veteran’s Services, Aging Services and Child Support. The position will also work to develop a volunteer program.

Services offered by the mobile outreach team will include:

  • Homelessness services and access to affordable housing resources
  • Aging, Veterans, Youth, and LGBTQ services and resources
  • Single Stop Screening for benefit eligibility including Medicaid, TANF, SNAP and more
  • Child Support assistance
  • Transportation information
  • Linkages to community programs including domestic violence needs, employment and education services, medical /mental health services, literacy/ESL classes, bilingual services, HIV/AIDS services, legal services, and faith-based supports
  • Numerous other critical resources identified on an individual basis



  • Staff the van for a minimum of 2 days/week
  • Work as part of a dynamic, innovative, cross systems team that embraces a creative environment
  • Crisis Intervention, Case Management, Resource Navigation and Relationship Development with Morris County Providers
  • Provide a positive role model and offering support and guidance in life skill development
  • Establish goal setting with clients by setting schedules, coordinating services and arranging access to resources including shelter and transportation
  • Advocate for needed services and entitlements and obtaining additional resources
  • Maintain client records, review case notes and track progress
  • Monitor clients progress by participating in interdisciplinary meetings and evaluations
  • Support clients’ graduation by reviewing and strengthening discharge plans, coordinating discharge and post-discharge requirements, and providing resources
  • Monitor and evaluate success by evaluating and implementing policy/procedure changes as needed
  • Meet program budgets by monitoring expenses and implementing cost-saving actions
  • Prepare reports by collecting, analyzing and summarizing data and trends and compiling statistics
  • Update job knowledge by participating in educational opportunities, reading professional publications and participating in professional organizations
  • Enhance organization's reputation by accepting ownership for accomplishing new and different ideas and exploring opportunities to add value to job accomplishments

Additional Responsibilities:

  • Providing client transportation
  • On-call responsibilities
  • Attendance at agency events
  • Working with volunteers
  • Solicitation of in-kind donation items



  • BSW, MSW, or Related
  • Bilingual (English/Spanish) highly preferred
  • Experience Working Directly with Low-Income or Homeless Families Preferred
  • Effective Verbal and Written Communication
  • Efficient/Timely Documentation Skills
  • Attention to Detail
  • Proficiency in Microsoft Office
  • Effective Decision Making
  • Conflict Resolution
  • Integrity, Commitment and Passion
  • Ability to Work Independently or Within a Team
  • Flexibility
  • Maturity, Sense of Humor, Common Sense and the Ability to Relate Well to Others
  • Background Check/Fingerprinting, Valid NJ Driver's License and Vehicle Required



Level of Language Proficiency

Bilingual (English/Spanish) highly preferred

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

Resumes should be sent via email to Please note that faxes, phone calls or hard copies will not be accepted.