Search

Job

Visitor Operations & Engagement Manager

Posted by

The Olana Partnership


New
|
Published 2 days ago

April 1, 2021
March 31, 2021
$35,000 - $45,000

VISITOR OPERATIONS & ENGAGEMENT MANAGER

(Full-Time, non-exempt salaried)

 

Reporting to The Olana Partnership’s (TOP) Director of Visitor Operations & Engagement, the Visitor Operations & Engagement Manager (VOEM) manages part-time Visitor Operations and Engagement staff, day-to-day operations of the Visitor Center and other onsite visitor services in all weather and all seasons. The VOEM is responsible for providing excellent visitor services and an overall exceptional customer experience for all audiences and through all phases of the visitor experience. The VOEM oversees staff scheduling and the collection and reporting of admissions revenues and visitor data and performs administrative duties that support TOP’s larger engagement vision. This position is full-time, with the ability to work Fridays through Sundays a must.

Responsibilities:

·        Primary responsibility for day-to-day Visitor Operations and Engagement staff and programs with the goals of ensuring visitor safety, education, and enjoyment in coordination with the Director of Visitor Operations & Engagement and NYS Parks Director;

·        Manages, observes, and evaluates Interpreters and Visitor Services Associates in all front line visitor operations;

·        Performs front line visitor operations as required, including outdoor/indoor touring in all seasons, walking/standing for an extended period of time, and driving an electric vehicle;

·        Supports Director of Visitor Operations & Engagement in training of dialogic and other museum based interpretive models for interpretive staff;

·        Coordinates all aspects of group/specialty touring, including staffing all school and education tours in cooperation with Education staff;

·        Responsible for data entry using Ascent, Counterpoint, Humanity, and other necessary systems to support quarterly staff budgeting and reconciliation reporting for the Director of Visitor Operations & Engagement;

·        Approves and edits daily time sheets and creates payroll documents bimonthly for HR;

·        Communicates with Director of Visitor Operations & Engagement daily regarding all visitor feedback, accidents and inquiries, received both in person, from support staff and via phone and email;

·        At the discretion of the Director of Visitor Operations and Engagement, participates in meetings focused on visitor operations and engagement, including weekly senior staff meetings, as required;

·        Other duties as assigned.


Qualifications:

·        Bachelor’s Degree and two year’s experience in historic site or comparable customer service operations; a Master’s in a related field is a plus;

·        Proficiency with Microsoft Office Suite programs including Word, Excel, and PowerPoint;

·        Strong interpersonal, organizational, written, and verbal skills;

·        Must be available to work full weekends, Friday-Sunday;

·        Valid driver’s license;

·        Must be able to lift 30 pounds;

·        Must be able to walk/stand for an extended period of time and willing to drive an electric vehicle.


 Compensation

Salary range: $35,000 - $45,000 based on experience and qualifications.

TOP Offers a comprehensive benefits package, including health and dental insurance, paid time off, and a 403(b) retirement savings plan that matches employee contributions up to 6% of salary.

To Apply

Send cover letter and resume to: vjuliano@olana.org

VISITOR OPERATIONS & ENGAGEMENT MANAGER

(Full-Time, non-exempt salaried)

 

Reporting to The Olana Partnership’s (TOP) Director of Visitor Operations & Engagement, the Visitor Operations & Engagement Manager (VOEM) manages…

Details at a glance

  • Full Time Schedule
  • 4-Year Degree Required
  • Managerial

Benefits

TOP Offers a comprehensive benefits package, including health and dental insurance, paid time off, and a 403(b) retirement savings plan that matches employee contributions up to 6% of salary.

TOP Offers a comprehensive benefits package, including health and dental insurance, paid time off, and a 403(b) retirement savings plan that matches employee contributions up to 6…

Location

On-site
5720 Route 9G, Hudson, NY 12534

How to Apply

Send cover letter and resume to: vjuliano@olana.org

Send cover letter and resume to: vjuliano@olana.org

Join Idealist

Sign up today to save your favorite jobs and get email alerts when new ones are posted.