Director of NY Connects

Job Type

Full Time Contract




841 Broadway
New York
New York
United States


Position: Director of NY Connects Program


The Center for Independence of the Disabled in New York (CIDNY) is a leading organization serving and representing people with all disabilities in New York City. CIDNY's mission is the removal of barriers to full integration of people with disabilities. CIDNY helps people with disabilities to gain the skills and obtain the services they need to live independently in the community and advocates for fair and effective policies that improve the quality of life for people with disabilities. CIDNY is an Equal Opportunity Employer.

General Description: The NY Connects Program, funded by the New York State Office of the Aging, provides one-stop access to free, objective and comprehensive information and assistance for people with disabilities of all ages who need long-term care services and supports. 

The Director position requires experience in planning, implementation and evaluation of programs; coordination of sub-contractor and partner activities and staff supervision. The Director will be a member of the Management Team and will report to the Executive Director.

Responsibilities: The New York Connects director is responsible for:

●        Planning and directing the work of a team of staff. S/he will provide guidance to first-line managers who supervise benefits counselors and outreach workers.

●        Providing clarity regarding the program’s priorities and goals.

●       Working with senior management for strategy development and implementation.

●       Providing program oversight to ensure that the program is in compliance with contract standards and requirements pertaining to:

●       Intake, information and referral services, application assistance, person-centered counseling, and care transitions.

●       Linkages with organizations and government agencies engaged in long-term care, benefits advisement, and direct services to individuals with disabilities.

●       Education and training for staff, partners and the public.

●       Participation in City-wide Long-term Care Coordinating Council concerned with the identification of barriers to community-based services and promulgation of recommendations for reform of policies that impede access to long-term services and supports.

●       Reporting requirements for NYSOFA and CIDNY.

●       Establishment of a Resource Directory of supportive services for individuals with disabilities for the use of staff and the public.

●       Guiding identification and hiring of staff and professional development for staff.

●       Establishing subcontracts with partner agencies and maintaining communication with them to facilitate fulfillment of program requirements.

●       Reviewing and evaluating program functions, data collection, and outcomes; providing all necessary reports per contract requirements.

●       Working collaboratively with the other CIDNY Directors to ensure agency integration of direct consumer services programs, advocacy/policy issues, and educational tools for people with disabilities and other audiences.

●       Attending Agencies in-service training and unit meetings as well as any other agency-related activities.

●       Performing other duties as assigned.

Education and/or experience required:

●       Experience in direction of staff providing services to populations that use long term services and community supports.

●       Excellent oral and written communication skills.

●       Proven management skills including the ability to plan for and achieve measurable program outcomes.

●       Respectful of and comfortable with people with disabilities of all ages, genders, races/ethnicities.

Direct experience in working with people with disabilities, understanding of disability-related programs and policy issues preferred.

●       Ability to work in a fast-paced environment.

●       Must be computer literate on Microsoft Programs and ability to learn new applications and database systems.

●       Bilingual, preferred.

●       Masters degree and five years of post-graduate supervisory & program management experience or comparable experience required.

●       Preference will be given to candidates with disabilities.

CIDNY is an equal opportunity employer. We value diversity in our workforce. We strongly encourage individuals with disabilities, women, racial/ethnic minorities and veterans to apply to all of our job openings. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristic protected by law.

Professional Level


Minimum Education Required

Master's degree

How To Apply

Please send a thoughtful cover letter and resume to Susan Dooha, Executive Director, at   Do not send your letter and resume by fax. Please use the job title as email header. NO PHONE CALLS PLEASE.