Lead Medical Case Manager

Job Type

Full Time


Minimum: $500,000
Details: Salary Depends on Experience



Start Date


Application Deadline



1621 S. Jackson St.
Suite 201
United States



The Hepatitis Education Project (HEP) is a Seattle-based 501(c)(3) nonprofit agency committed to providing support, education, advocacy, and direct services for people affected by hepatitis and to helping raise hepatitis awareness. Driven by the values and principles of social justice and harm reduction, our programs include Prevention and Outreach, Medical Case Management, Correctional Health, and Policy and Advocacy. 

HEP is committed to being an anti-racist, anti-homophobic, anti-transphobic, anti-sexist organization.


HEP’s Medical Case Management (MCM) Program is one of the first hepatitis C case management programs in the country, responsible for identifying people living with hepatitis C and linking them to medical care and treatment. Our medical case managers assist clients with finding medical providers, enrolling in insurance coverage, obtaining financial assistance, and understanding treatment plans. Medical case managers act as a vital source of emotional and educational support for patients and their families. 


HEP is currently seeking a highly motivated individual to manage our established medical case management program. As lead medical case manager, this individual will be responsible for maintaining and expanding our current program while establishing new protocols for a rapidly growing client base. The ideal candidate will have extensive experience working with low-income, diverse populations, including but not limited to people experiencing homelessness, people who use drugs, and other marginalized communities.


  • Support clients who are predominantly low income, active or former drug users, and/or people experiencing homelessness who are seeking treatment for hepatitis C
  • Provide ongoing supervision for medical case management program staff
  • Determine client eligibility for social and medical programs, including health insurance and patient assistance programs
  • Develop and maintain relationships with social service and medical providers in the greater Seattle area
  • Stay informed about developments in hepatitis prevention, treatment, and support services
  • Deliver medically accurate and appropriate viral hepatitis education to clients, community members, and providers
  • Review and improve existing medical case management protocols 
  • Assist outreach program with planning and conducting outreach and testing events
  • Seek opportunities for increased program funding; prepare grant and/or contract proposals
  • Participate in federal and state advocacy efforts


  • Education, work experience, and/or lived experience that demonstrates understanding of homelessness, unstable housing, substance use, and/or incarceration
  • Four years case management experience; medical preferred
  • Two years supervisory experience 
  • Health education and/or community outreach experience
  • Master’s degree in Social Work preferred, or related Masters-level degree
  • Licensed Independent Clinical Social Worker (LICSW) preferred
  • Strong ability to juggle multiple different responsibilities on an ongoing basis
  • Foreign language proficiency, especially Spanish, is a strong advantage
  • Ability to work with limited supervision and considerable self-direction
  • Viral hepatitis knowledge preferred but not required


Health, Dental and Vision Coverage; Generous PTO; Eligible for 401(k) after first year of employment

Level of Language Proficiency

Foreign language proficiency, especially Spanish, is a strong advantage

Professional Level


Minimum Education Required

No requirement

How To Apply


To apply, please send resume and cover letter to resumes@hepeducation.org

Resumes without a cover letter will not be considered

For questions, please contact the Hepatitis Education Project at 206-732-0311.

People of color, LGBTQ-identified folks, and individuals whose lived experience has been affected by drug use, homelessness or unstable housing, incarceration, and/or viral hepatitis are strongly encouraged to apply.