Bilingual Program Manager, Digital Literacy

Job Type

Full Time


Minimum: $45,000
Maximum: $45,000



Start Date


Application Deadline



San Francisco
United States


Increasingly computer skills and accessing the Internet are essential to daily life as well as qualifying for employment. The Bilingual Digital Literacy Program Manager (BDLPM) will be energetic and enthusiastic about providing quality digital literacy training to English- and monolingual non-English-speaking learners, often within economically and socially marginalized populations, primarily in senior center and low income housing settings. The BDLPM coordinates with on-site staff, teaches classes and may engage/support volunteers who assist in teaching classes or offer scheduled on-site tutoring to newly trained computer users. The ideal candidate blends initiative and self-direction with collaboration and teamwork. We are looking for a personable, hard-working team player who is open to learning new things, able to work on their own initiative, and enjoys working in a fast-paced work environment. The ideal candidate should be passionate about engaging marginalized and/or under-served populations, digital literacy, and public access to technology.



1.     Planning and Outreach

·        Schedule and/or attend meetings with Partners to understand requirements, population and staff involved in a project.

·        Prepare promotional materials and outreach materials for programs or classes

·        Create/Customize a survey(s) to collect information to assess training needs of potential participants.

·        Attend community events to explain the program and collect information from interested parties (survey).

·        Tally and analyze survey information to identify skills levels and needs.

·        Propose a class schedule to partner, based on survey information, and contact students to provide relevant information to attend the class.

·        Manage and communicate the ongoing schedule for digital literacy programs at partner locations


2.     Deliver Digital Literacy Training

·        Prepare the computers (new tablet, notebook or laptop) that will be used in class and loaned or given to students according to program parameters.

·        Prepare/Print handouts and other supporting materials to teach the class.

·        Follow an established multi-class curriculum to provide small group training to help adults develop and improve their use of technology and the Internet.

·        Adjust teaching style and curriculum sequence to match each group of students while assuring all essential curriculum content is covered.

·        Collaborate with Digital Literacy Team to adjust, change and enhance the curriculum in continuous improvement cycles.


3.      Data Management & Reporting

·        Collect and report class attendance data in designated systems.

·        Request and appropriately Record Photo Release permission obtained from students. Upload to appropriate system(s).

·        Assure students complete necessary paperwork to document loan or receipt of equipment (computer, etc.) as a part or result of program participation. Upload this documentation to appropriate system(s).

·        Ensure that all volunteers report their hours and relevant participant data using appropriate system(s).

·        Complete monthly data validation before bulk upload to partner and CTN systems.

·        Identify, collect and report additional data about programs, services, and volunteers for funders or internal use.

·        Keep the class/instructor calendar up-to-date


4.      Public Relations

·        Represent CTN at community-based events

·        Use social media to share information about CTN programs, engage volunteers, and promote the volunteer program

·        Contribute content to the CTN website blogs and e-newsletters


•     Excellent English and 2nd Language written and oral communication skills

•     Ability to work with people from diverse backgrounds

•     Computer and Internet proficiency and a willingness to learn new technology tools. Specifically, proficient with MS Office/Google Suite (especially Word and Excel), web browsers, Google mail and calendar, Dropbox or similar Cloud storage tool

•     One year of experience in providing computer skills instruction or general adult education

•     Familiarity with challenges faced by homeless individuals and marginalized communities

•     A community service track record and commitment to volunteerism

•     Ability to work well independently and as part of a team

•     Excellent organizational skills and attention to detail

•     Ability to manage multiple priorities and be calm under pressure

•     Ability to solve problems and think strategically

•     Willingness to work occasional evening and weekend hours

•   Ability and willingness to travel to service locations across San Francisco and the East Bay (expense reimbursed)



•     Bachelor’s Degree or equivalent experience

•     Two years employment history in the nonprofit sector

•     One year experience delivering and coordinating direct service community programs

•     One year or experience working with marginalized populations (e.g. homeless, immigrant)

•     Experience teaching immigrants and /or low-level learners

Community Tech Network provides fair and equal employment opportunity for all job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. As an equal opportunity employer committed to inclusive hiring practices, we strongly encourage applicants of diverse backgrounds, including people of color, people with disabilities, veterans, and lesbian, gay, bisexual, queer, transgender, and gender nonconforming people.


Vacation and Sick Leave. Medical, Dental, and Vision. 401(k) plan without employer match (yet)

Level of Language Proficiency

Second language should be relevant to significant portion of Greater Bay Area population: Chinese (Cantonese and Mandarin), Russian, Spanish, or Taglog.

Oral fluency is required, with written fluency highly desired.

Professional Level


Minimum Education Required

4-year degree

How To Apply

Please send resume and cover letter to