Bilingual (Spanish) Case Manager, A Lift Up Program

Job Type

Full Time




185 Columbia Road
Suite 317
United States


City Mission of Boston is the oldest non-profit in the northeast serving low-income individuals and families. City Mission’s “A Lift Up” is a voluntary program for low-income, single mothers who are at risk of losing their housing due to a variety of factors, particularly insufficient income. Utilizing a unique group and individual case management model, the program supports participants for up to two years while they stabilize their housing, and work towards their individualized goals for education/training, employment and income.  


Full time, 5 days/week, including some evening hours, flexible schedule. Excellent salary and benefits.



Work with partner agencies to receive referrals to A Lift Up and screen families for eligibility.

Perform in-depth assessments at the time of intake to identify each participant's needs and strengths, especially as related to their housing situation.

Provide immediate intervention during housing crises; evaluate participants’ needs for financial

support with rent or utilities. Accompany participants to housing court; provide landlord-tenant mediation as needed.

Assist participants to set realistic, manageable goals for their time in the program, including goals for housing stability, education and training, and/or employment.

Link participants with the community resources needed to achieve their goals including training programs, employment, childcare, and health/mental health resources.

Meet one-on-one with participants on a regular basis to review progress towards their goals and to make modifications as needed; maintain regular, consistent contact by phone or email.

Lead monthly support group meetings with program participants; handle meeting logistics (i.e. securing meeting space, speakers, food, childcare).

Complete regular progress notes and other required documentation in City Mission’s case management database in a timely fashion.


Bilingual English/Spanish

Minimum Bachelor’s Degree in social work or related field

Minimum 1-year experience providing case management or housing search to low-income families

Knowledge of services in the Boston area for housing, education/training, and employment support 

Cultural competency and ability to establish effective relationships with a diverse group of clients

Strong time management skills with excellent follow-through to complete necessary tasks

Strong verbal and written communication skills

Basic knowledge of case management/social work principles


Master’s in social work or related field

Experience providing housing search-related support

In-depth knowledge of public benefits including housing subsidies, TAFDC, SNAP, SSI, etc…

Experience leading groups; knowledge of group counseling principles

Experience with career exploration/planning

Experience with ETO, Apricot, or other case management databases

Familiarity with mental health, domestic violence and trauma-informed care


Medical, Dental and Vision

Level of Language Proficiency

Bilingual English/Spanish

Professional Level


Minimum Education Required

4-year degree

How To Apply

Please email your resume to Lynda Watson, Director of Homelessness Prevention,