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Program Manager, Post-Secondary Success, NYC

Posted by
iMentor
|
New York, NY
New
|
Published 5 days ago

The Program Manager, Post-Secondary Success (PM) will be responsible for providing strategic guidance for mentee and mentor pairs enrolled in iMentor’s Post-Secondary Program that builds a path of success for students through post-secondary education. They will help mentees matriculate to, enroll in, and remain enrolled in 2-year or 4-year undergraduate and alternative pathway programs by providing ad hoc advisement; including registration deadlines, financial aid information, and applicable enrollment updates relevant to the post-secondary experience.

Reporting to the Director, Post-Secondary Success NYC, the PM will work to leverage and engage mentors as a “go-to” resource for enrolled students, providing timely and relevant information that focuses on how they can help mentees navigate the post-secondary environment. By having general knowledge of the post-secondary landscape, they can articulate the needs of adult volunteer mentors who support mentees through their transition from high school.

The ideal candidate will have at least 3 years of professional experience working to support programming within a post-secondary context, a strong customer service orientation, a passion for helping students achieve post-secondary success and the ability to motivate adult volunteers of all ages and backgrounds.


Responsibilities

Case Management & Pair Support

  • Provide virtual and in-person support to approximately 500 mentors and mentees as they transition from the iMentor high school program into their respective post-secondary path
  • Conduct individual mentor coaching to ensure mentee progress through 2-year, 4-year college, and alternative pathways
  • Deliver college counseling and career advising services to help mentor and mentee pairs navigate important deadlines and decisions within the college and employment landscape
  • Devise targeted proactive and reactive case management plans to address barriers to mentor and mentee success in the program

Data Analysis & Reporting

  • Document and track all support provided to participants; maintain high quality, timely notes on pair progress in the program
  • Analyze and manage data; create targeted weekly focus lists to increase participation and drive programmatic outcomes
  • Work closely with iMentor’s Research and Evaluation Team to identify and report out on key data points relevant to understanding college persistence trends on both a national and local level

Outreach & Communication

  • Collaborate with the National Program Team to disseminate monthly post-secondary curriculum content and resources
  • Contribute content to mass text campaigns, e-mail marketing, social media, and listservs to drive engagement, persistence, and matriculation among program participants

Events & Facilitation 

  • Develop and facilitate Post-Secondary Program orientation workshops, info sessions, and events
  • Host iMentor virtual and in-person office hours to support mentors and mentees
  • Attend external events to enhance the visibility of the program within the post-secondary access community and develop new program contacts

Post-Secondary Enrollment

  • Manage 12th grade pair enrollment in Post-Secondary Program
  • Work in conjunction with iMentor NYC high school program to orient pairs from the 12th grade to the Post-Secondary Program


Qualifications

  • 3+ years of professional experience in college advising, admissions, college access programming, customer service and volunteer engagement
  • Demonstrated interest in working with people from various backgrounds and comfort interacting remotely with constituents
  • Intimate knowledge of public and private schools systems (CUNY/SUNY programs preferred), plus experience working with opportunity and alternative-pathway programs
  • Comfort with using data and research to drive program results and assess engagement trends
  • Excited about the college access space and supporting first-generation college students as they matriculate to and through college and alternative pathways
  • Must have a customer service orientation with demonstrated support for remote program constituents
  • Must be a self-starter and proactive problem solver, able to elevate challenges and collaborate with leadership to develop solutions
  • Proven effectiveness in high-volume case management and customer/constituent support within a fast-paced setting
  • Strong organization and project management skills with ability to balance multiple priorities and high-volume tasks
  • Experience with large-group event facilitation, preferably with young adults or adult volunteers
  • Must also demonstrate the ability to maintain confidential and sensitive information
  • Travel to external meetings, partner schools and college campuses within NYC may be required
  • Aligned in thought and action with iMentor's values (http://www.imentor.org/values)
  • Views differences between individuals (race, gender, age, cultural heritage, physical ability, education and lifestyle) as an asset and demonstrates an appreciation of the diversity within iMentor
  • Bachelor’s degree required
  • Our organization works in partnership with district public schools across the country. In doing so we must meet all compliance requirements of those districts.
  • Must have home internet access



The Program Manager, Post-Secondary Success (PM) will be responsible for providing strategic guidance for mentee and mentor pairs enrolled in iMentor’s Post-Secondary Program that builds a path of success for students through…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    4-Year Degree Required
  • Professional Level
    Professional

Compensation

USD 55,000 - USD 55,000

Benefits

  • Up to 100% employer funded comprehensive medical and dental coverage
  • 18 days paid annual vacation and 13 paid holidays + most iMentor functions closed between Christmas and New Year’s Day
  • 401K match up to 4%
  • Significant opportunities for professional development and growth


  • Up to 100% employer funded comprehensive medical and dental coverage
  • 18 days paid annual vacation and 13 paid holidays + most iMentor functions closed between Christmas and New…

Location

Temporarily Remote
Work must be performed in or near New York, NY
Associated Location
New York, NY, USA

How to Apply

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