Farmers Market SNAP/EBT Coordinator - Boston

Mass Farmers Markets is seeking an enthusiastic and dedicated candidates to serve as the SNAP/EBT Coordinator for the Copley Square Farmers Market in Boston.

Who We Are: Mass Farmers Markets (MFM) partners with farmers, consumers, and communities to improve the health of individuals, strengthen community vitality, and enhance local farm viability through farmers markets. We are a 501(c)(3) organization. Learn more about us at https://www.massfarmersmarkets.org/.

As part of our work, MFM manages three farmers markets in the Greater Boston area from May to November, including our flagship market, the Copley Square Farmers Market, located in historic Back Bay. The Copley Square Farmers Market runs every Tuesday and Friday from 11AM-6 PM.

Who You Are: The SNAP/EBT Coordinator serves as a positive, energetic face of our farmers markets. You are an individual who is passionate about building community, the food we eat, where it comes from, and food access. 

You are knowledgeable about programs aimed at increasing access to local foods such as SNAP, SNAP Match, and HIP. The ideal candidate will have an interest in local agriculture, food and nutrition, and promoting farmers markets. S/he should be reliable, friendly, self-motivated, and comfortable communicating with a diverse customer base.

Essential Functions and Responsibilities

1. Administers local token currency and process transactions for Supplemental Nutrition Assistance Program (SNAP)/EBT benefits along with SNAP Match and HIP, including the maintenance of daily records and market reports.
2. Documents, reconciles and reports all SNAP, SNAP Match, and HIP transactions during the market season.   
3. Submits reports suitable for reimbursement requests to SNAP match funding sources in a prompt manner to ensure that we have the funds to reimburse vendors for SNAP match tokens.
4. Follows all USDA rules, regulations, and guidance for SNAP retailers.
5. Ensures that vendors understand and comply with program eligible-food rules.
6. Communicates effectively and respectfully with customers to explain food access programs such as SNAP, SNAP Match, and HIP.
7. Maintains all EBT equipment in good working order and notifies the Director of Technology immediately if any damage or problems occur.
8. Safeguards tokens the same as cash and is responsible to account for tokens throughout the season.

Qualifications:

• Knowledge of and passion for farmers markets and growing the local food community.
• Personal confidence and the ability to communicate effectively with a variety of people.
• Must have a strong work ethic, be punctual, be customer service focused, reliable, enthusiastic and a team player.
• Good problem solving and organizational skills along with strong time management skills and the ability to handle multiple tasks at once.
• Must have access to reliable transportation 
• Must be able to work non-standard hours as required, based on market hours during the market season 
• Proficient with cloud office suite such as Google Workspace, and comfortable learning new tools and technologies as needed in this role.

Preferred Qualifications:

• Prior farmers market experience.
• Prior SNAP/EBT Coordinator experience.
• Knowledge of SNAP, SNAP Match, and HIP programs in MA
• While there are no specific language requirements, knowledge of and some fluency in Spanish, Portuguese, Russian, Mandarin or Cantonese is preferred.

Employment Details:

Employment Status:, Part-time, temporary, non-exempt

Hours & Work Schedule: Maximum of 16 hours per week. Preference is given to candidates who are willing and able to work both days listed below.

• This is temporary position, starting in early May and ending in late November
• Tuesdays: 10:30 AM - 6:30 PM at the Copley Sq Farmers Market in Boston
• Fridays: 10:30 AM - 6:30 PM at the Copley Sq Farmers Market in Boston

Reports To: Market Manager