About Treehouse: Treehouse is a rapidly growing nonprofit with a 30-year history of addressing the academic and other essential support needs of children, youth and young adults experiencing foster care. Our services operate throughout Washington State, and we are an emerging leader in the national foster care conversation.
Nationwide only about half of youth in foster care graduate from high school. That’s why Treehouse partners with youth in care statewide as they set and achieve goals to earn their diplomas and make plans for the future.
Join a team that is passionately committed to youth succeeding. With a mission of giving kids and youth in foster care a childhood and a future, we provide education-focused coaching. We partner to offer experiences and essentials that foster community connections, exploration and growth. We fight for systems changes and join forces to pass landmark reforms that reduce inequities responsible for unjust barriers.
Well-loved, community-based and fiercely optimistic, Treehouse is uniquely positioned to partner with youth, schools, organizations, caregivers, social workers and funders. Together, we improve outcomes from childhood through high school graduation and beyond, including a successful launch into adulthood.
We welcome alumni of care and encourage qualified individuals of every race, national origin, religion, age, disability or ability status, veteran status, sex, sexual orientation and gender identity and expression to apply.
Through the Driver’s Assistance program, Treehouse removes transportation barriers for youth experiencing foster care across the state by paying fees for driver’s ed, permits, licenses and auto insurance. This role will serve as an adaptive member of Treehouse’s Financial Resources team administering funding for the Drivers Assistance program. The incumbent will negotiate with vendors, prepare internal and external trainings and communicate regularly with youth, caregivers and social workers. If you are detail oriented, able to effectively and authentically build positive working relationships with others from a variety of diverse backgrounds, well organized and passionate about empowering youth experiencing systemic injustice, this is the role for you.
- Utilize project coordination skills to implement statewide Drivers Assistance program and perform the daily administration duties necessary.
- Facilitates reimbursement and payments associated with obtaining a driver’s instruction permit, an intermediate license, and a standard or enhanced driver’s license.
- Administers reimbursement and payments for driver training education courses, including coordination with vendors.
- Coordinates reimbursement and payments for the increase in motor vehicle liability insurance costs incurred by caregivers and youth.
- Demonstrated commitment to racial equity and social justice and ability to effectively engage in candid conversations about diversity, equity, inclusion and justice.
- Verify and evaluate eligibility for program through collaboration with other department members to contact the Department of Children Youth and Families.
- Develop an outreach strategy and training model for internal and external partners.
- Train and empower stakeholders on how to access the program and related services.
- Communicate and answer questions from a diverse community of internal and external stakeholders including youth, caregivers, state agencies, insurance agencies, and driver’s education providers.
- Prepare administrative and functional program related reports using Microsoft Dynamics Customer Relationship Management (CRM) software and organizing information in Excel.
- Identify, develop and recommend sustainable and documented program operating processes.
- Provide outgoing and enthusiastic professional customer service.
- Keep and update clearly defined recordkeeping practices maintaining accurate and detailed records.
- Reconcile expenses and documentation maintaining program funding budget.
- Analyze supporting documentation received from internal and external stakeholders for accuracy, completeness and compliance.
- Follow strict security procedures, ensuring confidentiality of youth and caregiver records.
- Participate in program planning and Treehouse meetings as assigned.
- Support overall Treehouse operations as an ambassador for the mission.
- Attend monthly all-staff meetings and annual racial equity trainings.
- Attend all-staff and team meetings.
- Other duties as assigned.
Knowledge, Skills and Abilities:
- Ability to consistently provide friendly and helpful customer service, respond promptly to emails and phone calls to both in internal and external stakeholders.
- Ability to handle stressful situations, making good decisions, working calmly and accurately.
- Ability to adapt easily to changing program needs, conditions, and working responsibilities
- Deep commitment to racial equity and social justice and ability to effectively engage in candid conversations about diversity, equity, inclusion and justice.
- Demonstrated ability to build positive and effective working relationships with individuals of various ages, cultures, socioeconomic backgrounds and abilities.
- Ability and aptitude with Microsoft Office Suite and other technology necessary for successful day-to-day functioning in business environment.
- Reliable transportation and if driving on Treehouse business, current driver's license and minimum WA State driver insurance coverage required. Driving record must be approved by Treehouse insurance provider.
- Must satisfy Washington State criminal background requirements for working with youth and vulnerable adults.
- Associate degree in Social Services, Business, Communications or related field.
- Previous experience with Dynamics or similar Customer Relationship Management (CRM) software.
- Working knowledge of child welfare system.
- Experience or ability in leading trainings and developing vendor relationships.
- Experience providing information, composing clear, professionally appropriate, and technically correct step-by-step instructions to a diverse audience, verbally and in writing.
- Experience providing service to customers on the phone or in person where explaining rules, policies, and/or procedures are regular daily functions.
- Ability to use data and information to assess and understand issues, evaluate options, form conclusions and make decisions.
Physical and Mental Requirements:
- Mental Effort - attention to detail, effectively interact with others, apply critical thinking skills to evaluate and apply procedures, evaluate outcomes, prioritize, and solve problems and tasks, active participation in meetings, read and understand written policies, protocols and client records.
- Emotional Effort – recognize and respect personal boundaries of self and clients, adapt to changing environment/stress, deal with unexpected emotional support needs of self and clients, handle strong emotions of youth and adults, respond effectively and appropriately to needs of youth experiencing trauma.
- Physical Requirements - Long periods of extensive computer work, using office/computer equipment.
- Working Conditions - typical business office environment and working from home. Treehouse’s Seattle office is a dog friendly work environment.
This position is full time at 40 hours per week, and pays $21.82 hourly non-exempt. Treehouse also offers a generous paid time off plan, free medical, dental, vision, and 403(b) plan.
To apply, please provide your resume and cover letter through Treehouse’s Careers site explaining how you meet the required skills and abilities. This position will be posted until June 21, 2021 at 5:00PM.