Survivor Services Program Manager

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The Safety and Protection Manager oversees the strategy, development, implementation, and completion of all grants, contracts and activities related to our survivors of trafficking and gender & survivors programs. Responsibilities include supervision of all staff to ensure compliance with program requirements, grant development and management. This is a full-time, exempt position. 

Responsibilities: Include, but are not limited to:

Oversight of Programs:

• Effectively manage the development, implementation, compliance, and closure of all grants and contracts within the department. 
• Responsible for the development of grant proposals and reports related to all areas of grants and contracts within the department. 
• Monitor the provision of services through regular, systematic case file reviews and quality assurance protocols including data QA to ensure compliance with donor requirements and provision of quality services.
• Oversee department program budget and manage expenses to ensure costs are maintained within allocated budgets.
• Oversee and ensure the Anti-Trafficking & Gender and Survivors team is working effectively toward, and meeting, match obligations.
• Responsible for tracking finances and program budgets, reporting, and grant compliance of programs falling under the scope of Anti-Trafficking and Gender and Survivors; oversee related sub-grants, monitor sub-awardees, and ensure timely and accurate services and reporting.
• Develop and manage a system to track and monitor program efficiency and outcomes, including screening tools. Design client satisfaction surveys, program evaluation and outcome tracking tools. Track data and write programmatic reports.

Staff Supervision and Other Responsibilities

• Participates in program team meetings, staff training, and provides community presentations.
• Work with IRC Sacramento leadership and IRC Technical Advisors to develop, implement, and monitor programs and services that serve the needs of at-risk clients including survivors of trafficking and unaccompanied minors.
• Oversees department team members; formally evaluate team and individual performance to ensure objectives have been met.
• Provide professional development opportunities for staff and ensure internal and external training aligns with staff interests and development areas. 
• Recruits and trains staff in all aspects of programs responsibilities. 
• Oversee the strategic development of partnerships in the community that will enhance and streamline relevant service provision; Maintain current partnerships; Represent IRC in public, professional and governmental forums, advocating for client needs within the community.
• Facilitate interdepartmental communication and information sharing for monthly newsletters, program reports, etc. 
• Other duties as assigned.

Key Working Relationships: 

Position Reports to: Site Director  

Position directly supervises: Anti-Trafficking and Gender & Survivors Staff

Other Internal and/or external contacts: 

Internal: Collaborate closely with other departments where there is overlap in client caseload, including communication with other department managers. Immigration legal services, coordinate with Finance, Community Engagement, and Development teams as needed.

External: Community-based organizations

Job Requirements: 

• University degree (four year, B.A.) required; graduate degree in social work, international affairs, or human services related field preferred.
• Minimum of 5 years of related experience, including 2 years of oversight of relevant work.
• Experience with program management including staff management, program development, and monitoring and evaluation required. 
• Fundraising and grant writing experience preferred. Prior reporting experience required.
• Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
• Strong commitment to ensuring the success of the IRC mission while adhering to the values of service, accountability, integrity, and equality as defined in the IRC Way.
• Strong analytical and training skills; excellent written and oral communication skills.
• Highly organized self-starter with proven success managing multiple priorities, making critical decisions, and delivering results in a fast-paced environment with tight deadlines.
• Solid diplomacy, relationship building, and networking skills; ability to effectively manage internal and external relationships, including community stakeholders and donors.
• Demonstrated success achieving goals and effective communication in a multi-cultural environment.
• Fluent in English, both spoken and written. Proficiency in a second language desirable. 
• Demonstrated proficiency in working with MS Office applications, with strong command of Excel.

Working Environment:  

• Offices hours are scheduled as Monday-Friday, 9:00am-5pm. Occasional evening and weekend hours may be required.
• Hybrid 3 day in office. 
• Stable Wi-Fi with hybrid model. 

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. 

Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.