Title: Grants Assistant
Classification: Part-time, Hourly
Reports to: Grants Manager, Executive Director
The FACE Foundation is a 501(c)(3) public charity. Our mission is to enhance and preserve the quality of life of animals by providing access to necessary medical care and education.
FACE provides financial assistance for pet owners who cannot afford the cost of their pet’s emergency care. Our mission is accomplished in the form of providing grants to qualified pet owners who meet the criteria of FACE. We aim to avoid family pets being euthanized for treatable medical conditions simply due to the cost of care.
Under supervision of the Grants Manager, this position assists with a variety of services including but not limited to: assisting the public and veterinary hospitals in completing and submitting applications for financial assistance, internal and external communications. This position requires continuous phone interaction with the public (FACE applicants, grantees, donors, and Board members). As such, professionalism and excellent phone manners are a requirement. An ideal candidate will be well-organized with the ability to prioritize, multitask, and work well under pressure with minimal supervision. Working FACE’s two major fundraising events annually is mandatory.
*Please note that this is an office position, and there is no direct animal contact/handling.
Schedule: Part-time, 24-30 hours a week
- Represent the Foundation through daily contact with the public, being second in line to answer any incoming phone calls.
- Screen potential cases and effectively communicate maintaining a professional, positive attitude to politely guide them through the application process. Cases are time sensitive and should take priority over all other duties as needed.
- Determine who qualifies for FACE funding and guide applicants through the application process.
- Direct callers who do not qualify for funding to other resources.
- Work with clients and veterinarians during the application process to ensure all documentation is complete and correct.
- Communicate directly with the FACE’s Grants Manager, and Granting Committee, as needed.
- Negotiate discounts with veterinary partners when necessary.
- Acquire all post-operative case documentation including medical records and invoices.
- Assist Grants Manager in processing case invoices and maintaining case organization.
- Maintain FACE’s master grantee spreadsheet.
- Research new partnership opportunities within the veterinary community both in San Diego and other regions.
- Serve as point of contact between current and potential partner veterinary hospitals and FACE.
- Occasional work on weekends at FACE’s fundraising events in conjunction with other staff
- Assist with fundraising events, which often fall on weekends. During events, we are “all hands on deck” and the right candidate will be ready and willing to tackle any task assigned by the Events Manager.
- Attending monthly Team Meetings with prepared updates on personal work to share with team, and giving undivided attention to other team members as they share their updates.
- Answering all emails in a timely manner.
- Other duties as needed.
- Valid California driver’s license.
- Ability to sit and work with a desk-top and/or lap-top computer.
- Ability to work and stand on feet for up to 8-10 hours a day.
- High school diploma or GED required.
- Nonprofit experience preferred.
- Must support the Mission of the foundation and have a passion for animals/animal welfare.
- Ability to communicate and work effectively with Executive Director, Board of Directors, donors, all callers, colleagues and outside organizations.
- A successful candidate will be able to display patience and compassion when communicating with pet owners who are experiencing a crisis.
- Basic proficiency in Microsoft Office Suite, including Excel.
- Highly motivated, self-starter who is able to work independently.
- Excellent written and verbal communication skills.
- Positivity is a must!
- Ability to follow through on projects/tasks and meet deadlines.
- Demonstrated ability to succeed with only general supervision, use discretion and independent thinking.
- Ability to work well with a small team and independently.
- Open attitude to questions, input and requests for help from team members.
- Ability to respect confidentiality and privacy of donors and FACE applicants, and any sensitive matters related to FACE.