ABOUT THE DENVER FOUNDATION: The Denver Foundation is the largest and most experienced community foundation in the Rocky Mountain West. For nearly 100 years, people in Metro Denver and across Colorado have trusted The Denver Foundation to steward charitable funds to meet today’s needs and tomorrow’s opportunities. In partnership with generous donors and community partners, we lead a community-wide effort to build a better future for everyone.
As a tax-exempt, nonprofit, philanthropic organization, The Denver Foundation stewards more than 1,000 funds established by generous donors. In partnership with the Foundation, our donors make gifts to organizations throughout the seven-county Metro Denver region, across Colorado, and beyond.
The Denver Foundation stewards a permanent endowment — The Fund for Denver — made up of charitable gifts from generations of generous people who care about Metro Denver. We invest these gifts for financial growth and use that income to fund our community impact grantmaking and programs.
Reporting to the Director of Information Technology, the Temporary Information Technology Specialist is responsible for the day-to-day support of the Foundation’s IT users, systems, and infrastructure. This position will provide Tier 1 and Tier 2 support for users, and help ensure computer hardware and software, as well as networks and servers, work consistently and correctly. This position is responsible for procuring, deploying, and maintaining workstations, associated peripheral equipment, and various supporting systems within the Foundation. This position requires a broad range of skills from technical knowledge to understanding of modern business practices. The position will end in October 2021.
RESPONSIBILITIES & ESSENTIAL FUNCTIONS
User Support (40%)
· Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
· Provide assistance concerning the proper use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems
· Confer with staff, users, and management to establish requirements for new systems or modifications.
· Answer user inquiries regarding computer software or hardware operation to resolve problems.
· Read technical manuals, confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
· Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
· Refer major hardware or software problems or defective products to vendors or technicians for service.
· Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
· Develop training materials and procedures, or train users in the proper use of hardware or software.
Infrastructure Support (40%)
· Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems.
· Review system and application logs and verify completion of scheduled jobs, including system backups.
· Analyze network and server resource consumption and control user access.
· Install and upgrade software and maintain software licenses.
· Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks.
· Perform network maintenance to ensure networks operate correctly with minimal interruption.
· Install, configure and maintain the Foundation’s local area network (LAN), wide area network (WAN), data communications network, operating systems, and physical and virtual servers.
Project/Process Support (20%)
· Analyze the current state of IT and business processes to develop and implement solutions to complex problems.
· Analyze, modify, and update workflow system data and integrations to ensure successful data flow within Foundation systems.
· Perform systems management and integration functions, improve existing computer systems, and review computer system capabilities, workflow, and schedule limitations.
· Assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software.
· Provide assistance in all technology projects for the Foundation
· Minimum of 3 years of experience within information technology
· Experience in the most current IT technologies and products
· Experience with enterprise identity management platforms
· Experience with enterprise ticket management platforms
· Experience with Microsoft management services (AD, SCCM, Azure)
· Ability to manage projects
· Excellent judgment and decision-making while balancing competing priorities
· Excellent interpersonal and communication skills
· Proven ability to solve problems creatively
· Highly adaptable and able to work in a fast-paced environment
· Commitment to excellent customer service to colleagues and external stakeholders
· Experience seeing projects through the full life cycle
· Excellent analytical skills
· A learning orientation that’s focused on building a continuous improvement and learning culture through assessment of outcomes and promoting organizational change
· Ability to build relationships with people of diverse backgrounds, perspectives, and cultures
· An unwavering commitment to racial equity
· Belief in the model of community foundations
· Understanding and experience with nonprofits and fundraising and grantmaking practices
· Experience with enterprise workflow management and automation platforms
· Experience with ECM platforms
· Experience with email service migrations
WORK ENVIRONMENT: The position is based in an office environment with a mix of private offices and cubicles. Travel throughout the metro Denver region is an occasional possibility for this job.
· Daily communication via phone
· Frequent extended hours in front of a computer screen with or without accommodations
· Occasional carrying of objects up to 20 pounds
· Regular group and public speaking
· Occasional activities occurring outdoors
ADDITIONAL ELIGIBILITY QUALIFICATION:
· Must be authorized to work in the United States
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time.
THE DENVER FOUNDATION’S ANTI-DISCRIMINATION POLICY: The Denver Foundation shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers, selection of vendors, and provision of services.
The Denver Foundation practices and champions inclusiveness in our community. We honor the diverse strengths, needs, voices, and backgrounds of all members of our community. Candidates from traditionally marginalized communities are especially encouraged to apply.
ABOUT THE DENVER FOUNDATION: The Denver Foundation is the largest and most experienced community foundation in the Rocky Mountain West. For nearly 100 years, people in Metro Denver and across Colorado have trusted The Denver Foundation to…
Benefits include paid time off, and retirement contribution.
Benefits include paid time off, and retirement contribution.