Operations Associate

Job Type

Full Time


Details: Salary and benefits are commensurate with experience and personnel structure of the nonprofit FrameWorks Institute




1333 H Street Northwest
Suite 700 West
District of Columbia
United States


The FrameWorks Institute – a nonprofit think tank that designs, conducts, interprets, and explains communications research to advance the resolution of social problems – seeks a highly organized and administratively experienced individual to support the administrative, logistical, and research needs of its multi-disciplinary team of researchers and educators. This position is based in Washington, D.C. The primary role of this multi-faceted position is to make it possible for FrameWorks employees to function effectively and efficiently and to meets its sponsors’ expectations.

The ideal candidate will hold a degree related to public administration, business administration, or the social sciences. Superb organizational skills are a must, as is an ability to deliver and meet expectations under tight deadlines. Strong interpersonal communication skills are required. While working primarily under the supervision of the Operations Manager and the Chief of Staff, a strong candidate will possess the skills and desire to work collaboratively across multiple units within the organization. At the same time the candidate should be self-motivated and capable to work independently when appropriate. Must possess outstanding administrative skills and the ability to juggle competing responsibilities.

Project Support

• Support the day-to-day logistical aspects of FrameWorks’ project-based research and communications trainings.

• Work with designated external liaisons to confirm project-related meetings.

Supporting the work of the research team

• Work with designated internal liaisons to schedule and arrange for all external project related recruitment of subjects and travel.

• Scheduling of expert interview and intermediary cultural models.

• Provide status updates on interview scheduling.

• Interview audio file management, as well as audio file and transcription management.

• Organize and prepare reports on consent forms required by discrete external projects.

• Honorarium processing.

• Assistance with coding of interviews.

Support the work of the Research Interpretation and Applications (RIA) team

• Assemble and ship materials to training venues

• Format and update materials

• Process feedback forms

• Ensure PDFs and after-training follow ups

• Media Monitoring

Operations Support

• Perform front office duties (e.g., managing incoming and outgoing mail; monitoring general voicemail inbox; scheduling meetings and managing conference room calendars) to ensure smooth office functioning.

• Support for internal and external meetings, including extending and tracking event invitations, working with meeting host to ensure proper room set up, duplication and packaging of meeting materials, and so on.

• Assist with assemblage of materials (ranging from hard copy documents to video) that may be required for use during internal or external meetings; and organize the delivery of same.

• Supervise the maintenance and alteration of office equipment (including copier, telephone system, fax machine and so on), and serve as the primary point of contact with equipment suppliers and technicians.

• Order, arrange, and track office supplies.

• Maintain working relationships with building management and vendors and ensure office needs are met.

• Schedule meetings for Senior Management Team and Chair of the Board

• General administrative support for SMT.

• Data entry and data maintenance associated with address and e-blast mailing systems, such as Constant Contact.

• Support in the hiring of new FW staff members.

Event Coordination

• Support the smooth running of staff-wide events, including all-staff conferral planning, board meeting planning, holiday party planning

• Arrange for catering of office meetings

Other duties as assigned (10%)


This position will report to the Operations Manager and the Chief of Staff but must be collaborative and responsive to a wide array of staff.


• Bachelor’s degree required (or equivalent such as associate degree plus 2 years of relevant work experience). Additional relevant work experience beneficial.

• Professional, enthusiastic, collaborative, hard-working, and “can do” attitude.

• Excellent administrative and organizational skills, with an intense dedication to getting the details right.

• Ability to perform a wide range of tasks associated with a fast-paced organizational agenda and ambitious organizational objectives.

• Demonstrable evidence of strong written, visual, and oral communication skills.

• Willingness to learn and to accept constructive feedback from mentors and to assist others in a variety of capacities and roles.

• Comfort in working with a multi-disciplinary team of researchers and educators in a “think tank” environment.

• Facility with Mac and Windows platforms and respective software packages.

• Eagerness to learn working with project management systems.

• Preference given to candidates with experience with Adobe Creative Suite, basic HTML, and social media platforms.

• Overall tech-savviness.


• The ideal candidate will hold a Bachelor’s degree, preferably in a field related to public administration, business administration, or a social science discipline related to FrameWorks’ mission.

Salary and benefits are commensurate with experience and personnel structure of the nonprofit FrameWorks Institute. Please note that FrameWorks is an Equal Opportunity/Affirmative Action Employer, which includes providing equal opportunity for minorities, protected veterans and individuals with disabilities. Please also check FrameWorks’ website (www.frameworksinstitute.org) to ensure position is still available before submitting.


The FrameWorks Institute conducts and publishes communications research to prepare nonprofit organizations to expand their constituency base, build public will, and further public understanding of specific social issues. For fifteen years, FrameWorks has combined theories and research methods from the cognitive and social sciences to investigate how Americans view social determinants of health and health access, food quality and safety, education and digital learning, public safety, children’s issues, environmental degradation, oceans and climate change, racial disparities, immigration, budgets and taxes and the role of government. This work has now expanded to influence NGOs working on these issues in Australia, Brazil, Canada, France, Germany and the U.K. In recent years, FrameWorks has developed an ever more sophisticated curriculum, including new on-line interactive courses, to help policy experts and advocates, scientists and community educators use this research to improve public understanding of complex social issues. Over this period, we have built an institution that is highly regarded in the nonprofit and philanthropic sectors and have contributed to the development of a community of active framers who access and use our research to build public will and redirect public thinking. In 2015, FrameWorks was named one of nine Creative and Effective Organizations worldwide by the John D. and Catherine T. MacArthur Foundation.

Professional Level


Minimum Education Required

4-year degree

How To Apply


Applicants should be submit the following materials electronically to jobs@frameworksinstitute.org,

• Cover letter

• Resume with complete employment history and education background, Review of applications will begin on October 3rd and continue until the search process concludes.

• Please use “Operations Associate” in the subject line