Homecare Support Specialist - Bilingual in Arabic

Job Type

Full Time

Salary

Details: $19.82 to $21.99 per hour

Published

08/09/2018

Application Deadline

08/23/2018

Address

14900 Interurban Avenue South
Suite 203
Seattle
Washington
98168
United States

Description

Neighborhood House has a longstanding commitment to ensure that low income, immigrant and refugee aging and disabled members of our community age in place, receiving culturally appropriate services that enable the highest quality of life. The primary role of this position is to support the administrative requirements of the Aging and Disability Services Program, including coordination and contracting of Individual Providers of in-home care services to elderly and disabled adult clients receiving Department of Social and Health Services (DSHS) Medicaid-funded personal care and other services. The Homecare Support Specialist will work as a member of the administrative team to provide data management and administrative assistance to the program toward the shared goal of providing culturally and linguistically competent services to the program’s clients and their personal care providers.

 

This is a new position, program and division within the Education & Community Services Department at Neighborhood House. The ideal candidate will have experience navigating within a dynamic and flexible atmosphere and have experience working with diverse populations. We are seeking a candidate who is bilingual in Arabic with the ability to communicate and prepare documents in English.


At Neighborhood House we have a deep commitment to our employee’s and client’s diverse experiences and backgrounds that guides our work for a more equitable future. We are seeking a team member that represents our dedication to service, equity and inclusion, to join our diverse team.


Department: Education & Community Services 

Reports To: Aging and Disability Services Manager 

Status: Regular, 40 hours per week, 12 months per year

FLSA: Non-Exempt

Hiring Range: 16 ($19.82 to $21.99 per hour)

Location: Tukwila

Closing Date: August 23rd, 2018, or when filled


Responsibilities

  • Utilize DSHS and ADS data systems to generate reports that monitor a number of revolving deadlines; communicate efficiently and effectively to clients, case managers and providers to help clients and their providers maintain compliance with DSHS requirements.
  • Assist clients and Case Managers with recruiting, contracting and termination of their Individual Personal Providers (IPs) and/or home care agency.
  • Ensure that all Individual Providers are approved to work prior to authorizing payments; update personal care authorizations to reflect individual provider work status.
  • Maintain a computer tracking system and database of all IPs and ensure that they are current on their certifications, trainings and are eligible to provide care. Provide information to case managers, clients and Providers on upcoming training deadlines and how the Provider can access training successfully.
  • Maintain back-up documentation of IPs eligibility for billing and audit purposes.
  • With the support of the clinical team, coordinate the required documentation, authorization and ordering process for medical equipment requests from clients in compliance with DSHS requirements. Develop relationships with Providers to improve the efficiency of this process.
  • Be available to agency staff, Training Partnership staff, and IPs to answer questions and troubleshoot problems.
  • Perform other duties as assigned.

Qualifications

Minimum Qualifications

  • Associates Degree in social work, social sciences, health, human services or related field, OR
  • Three years of experience working in administration, social services, health, or a similar high- paced environment with an emphasis on diverse populations. An equivalent combination of education and experience may be considered.
  • Bilingual in Arabic and English with the ability to communicate and prepare documents in English.
  • Demonstrated ability to perform job duties within the context of complex Federal and State regulations and definitions, and to complete extensive technical documentation.
  • Very organized with a high level of attention to detail.
  • Ability to communicate effectively, both orally and in writing, with individuals from a wide range of cultural backgrounds.
  • Demonstrated ability to provide supportive customer service in a high-paced environment.
  • Must be proficient in key computer applications (MS Office/Word/Excel/Access).
  • Current First Aid Certificate (within 30 days of hire, maintain current certificate during employment).
  • Current CPR Certificate (within 30 days of hire, maintain current certificate during employment).
  • Child Abuse and Neglect training (within 2 weeks of hire).
  • Must pass Neighborhood House background check requirements.
  • Position requires Washington State bi-annual criminal background re-check.

Desired Qualifications

  • Bachelor’s degree in Social Work, Behavioral Science or related field.
  • Knowledge of and proficiency in client services-tracking database or related database navigation.
  • Knowledge of and experience in elderly or disability issues and social or health related resources that assist elderly and individuals with disabilities maintain their independence and quality of life.

Benefits

Click here for more details about our benefits program.


Employment Practice

Neighborhood House is an Equal Opportunity Employer. Applications are considered without regard to race, age, sex, color, creed, religion, disability, national origin, marital status, mental or physical handicap, sexual orientation (heterosexuality, homosexuality, bisexuality) and expression of gender identity or any other classification protected by law. Neighborhood House encourages and gives hiring preference to current and former Head Start parents and children. We encourage people of color and residents of the communities we serve to apply.

 

Application Procedure

Submit agency application <img src="http://www.nhwa.org/uploads/Image/icon_pdf.gif" alt="PDF" height="16" width="20"> along with resume and cover letter. For your convenience, we offer several ways for you to submit your completed application: 


In Person or Mail to:

8:00am – 5:00pm Monday-Friday


Neighborhood House

1225 S. Weller Street, Suite 510

Seattle, WA 98144

Attn: Human Resources


For more information

Inquiries may be directed to Human Resources at (206) 461-8430 or by e-mail to nhjobs@nhwa.org.

Benefits

  • Medical & Vision
  • Dental
  • Employer Sponsored Life and AD & D Insurance
  • Long Term Disability
  • Employee Assistance Program
  • Flexible Spending Account
  • 403(b) with Discretionary and Matching Contributions
  • Generous Vacation and Sick Leave Accruals
  • 11 Paid Holidays

Click here for more details about our benefits program.

Level of Language Proficiency

Bilingual in Arabic and English with the ability to communicate and prepare documents in English.

Professional Level

None specified

Minimum Education Required

2-year degree

How To Apply

zevh@nhwa.org

Submit an agency application  along with your resume and cover letter by one of the following ways: 

Email: nhjobs@nhwa.org

Fax: (206) 923-6776

In Person or Mail to: Neighborhood House, 1225 S. Weller Street, Suite 510, Seattle, WA 98144

Attn: Human Resources

Office open from 8:00am – 5:00pm Monday-Friday


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