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Box Office Assistant

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Published 21 days ago

The Box Office Assistant oversees day-to-day operations of the Box Office and ensures a hospitable, smooth and responsive experience for patrons of all Third Rail programming. Position is responsible for data system (PatronManager CRM) and must demonstrate and ensure best practices in all data entry, reporting, ticket account management and fulfillment. This role is highly visible and interacts with patrons, donors, vendors, and community. Person will lead by example at all times and provide the highest level of customer service to all guests as well as maintain a positive first point of contact for all Third Rail audiences. Some evening and weekend hours will be required.

Qualifications:

Minimum one year of Box Office (or comparable) experience including customer service, data entry and maintenance, and generation of reports

Experience with Salesforce or PatronManager CRM system is preferred

Proficiency with Microsoft Office including Word, Excel, Outlook, PowerPoint and other Windows applications

Strong written and verbal skills

Knowledge of basic cash handling procedures and fiscal responsibility

Ability to work independently as well as work with a highly collaborative team

Willingness to work hands-on in assisting customers and staff

Successfully handle multiple priorities in high paced situations

Strategic thinker and problem solver

Ability to initiate and build relationships with customers and interact via telephone and in person

with customers

Ability to maintain a high level of poise and professionalism in all circumstances

Ability to work a flexible schedule including days, evenings and weekends

Passion for and/or experience in the performing arts

Essential Duties/Responsibilities:

Daily Box Office Communications (voicemails/emails)

Assist customers with purchase decisions

Resolve customer conflicts with guidance from supervisor as needed

Maintain knowledge of items currently available to customers

Understand and relate purchasing policies to customers

Collect complete and accurate data from customers

Process phone and in person orders using Salesforce based PatronManger CRM

Provide feedback in regards to customer entertainment preference and purchasing habits

Follow proper cash handling procedures and reconcile daily transactions

Maintain a positive attitude and a genuine interest in helping others

Work regular weekly shifts, including days, weekends and evenings as assigned

Ascertain and resolve customer concerns, requests, and/or complaints in a timely, courteous and

informed manner

Contribute to the environment of the Box Office in a manner that is conducive to customer service,

sales promotion, safety, and quality of work life

Maintain quality database entry practices when completing regular database maintenance projects

Run night of show walk up sales and will call distribution and troubleshoot customer issues in a

professional manner

Manual/Binder prep for all Third Rail Programming

On-site Box Office for all Third Rail Programming

Perform other duties as required


Organization: Third Rail Repertory Theatre was founded in 2003 and quickly established itself as one of Portland’s most critically acclaimed theatre companies. It has garnered outstanding Portland theatre awards and since its first season, has experienced growth and critical praise. With a core company of professional theatre artists (who also volunteer in various aspects of the administrative functions), Third Rail produces thought-provoking, entertaining and challenging work with a focus on timely and resonant storytelling. From bringing exceptional stories to life that encourage empathy, inspire curiosity, and provoke dialogue, to being the Portland host to live-captured productions from the National Theatre of London, Third Rail is an ambitious, dynamic, professional theatre company challenging themselves, their audiences and their community.

Third Rail Repertory Theatre is an equal employment opportunity employer. Employment decisions are made without regard to race, color, citizenship status, national origin, ancestry, gender, gender identity, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law. Third Rail complies with the law regarding reasonable accommodation for disabled employees.

The Box Office Assistant oversees day-to-day operations of the Box Office and ensures a hospitable, smooth and responsive experience for patrons of all Third Rail programming. Position is responsible for data system (PatronManager CRM…

Details at a Glance

  • Time Commitment
    Part Time Schedule
  • Start Date
    September 13, 2021
  • Professional Level
    Entry level

Salary

$15.00-$17.00 per hour, depending on experience

Location

Temporarily Remote
Work must be performed in or near Portland, OR
Associated Location
126 NE Alberta St, Portland, OR 97211, USA

How to Apply

Send resume and cover letter to kelsea@thirdrailrep.org. Please put "Box Office Assistant" in the subject line.

Send resume and cover letter to kelsea@thirdrailrep.org. Please put "Box Office Assistant" in the subject line.

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