Intake Paralegal

Job Type

Full Time

Salary

Minimum: $32,000
Maximum: $34,000

Published

07/25/2018

Start Date

09/10/2018

Application Deadline

07/25/2018

Address

123 Chestnut Street
Suite 400
Philadelphia
Pennsylvania
19106
United States

Description

PHLP Mission and Strategies

PHLP is the designated state-wide health advocacy project of the Pennsylvania Legal Aid Network. PHLP has a single focus: to protect and advance the health rights of low-income and underserved individuals. In support of this mission, we primarily serve clients seeking health insurance coverage or services through Medicaid or the Children’s Health Insurance Program. We also counsel and advise low-income clients about other health insurance coverage programs like Medicare and the Marketplace. 

 

About the Position

The intake paralegal is expected to handle a high-volume of inquiries, mostly over the phone, from Pennsylvanians seeking help with problems accessing health insurance coverage and services. A successful candidate will be the initial contact for callers seeking assistance from PHLP. The intake paralegal will answer incoming calls and emails, conduct client interviews, and provide advice and referrals as appropriate. The intake paralegal will work closely with the attorneys and paralegals in all three PHLP offices (Philadelphia, Harrisburg and Pittsburgh). A two-year commitment is expected. 

 

Duties and Description

The position will require some or all the following:

  • Answer high volume of incoming requests for legal assistance and conduct client interviews;
  • Gather data such as demographics, health care needs, income, and other relevant information to assess eligibility for PHLP’s services;
  • Quickly and accurately enter caller data into a case management system;
  • Provide a written narrative of client interviews for review by PHLP case handlers;
  • Screen cases for urgency and promptly assign callers to PHLP case handlers;
  • Provide information and referrals where appropriate;
  • Coordinate with other PHLP staff to ensure that intake services are adequate and efficient; track recurring client issues to identify areas for system-level advocacy work;
  • Provide clerical and administrative support to other PHLP staff; and
  • Perform other duties as assigned.

 

Required Qualifications

  • Bachelor’s Degree required; paralegal and/or client intake experience preferred
  • Excellent work ethic and team-player attitude with ability to work independently
  • Strong organization and analytical skills
  • Strong verbal and written communication skills
  • Excellent interpersonal and client interviewing skills
  • High computer literacy and willingness to learn new technology and systems
  • Willingness and motivation to assist on both substantive cases and administrative matters
  • Prior experience working with low-income people, older adults, and/or persons with disabilities is preferred
  • Ability to interact with individuals who are diverse in race, sex, class, ethnicity, sexual orientation, and gender identity
  • Spanish proficiency is preferred but not required

 

Benefits

generous benefits package

Level of Language Proficiency

Spanish proficiency is preferred but not required

Professional Level

Entry level

Minimum Education Required

4-year degree

How To Apply

hr@phlp.org
http://www.phlp.org

Please submit a cover letter, resume, and two professional references by email to hr@phlp.org. Applications will be reviewed on a rolling and expedited basis. All applicants will be contacted to acknowledge receipt of application materials and then contacted only if selected for an interview. 

 

Address cover letter to:

Mr. Laval Miller-Wilson, Executive Director

Pennsylvania Health Law Project

123 Chestnut Street, Suite 400

Philadelphia, PA 19106


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