Position Summary: Provides case management services for families including assistance with obtaining housing, developing life skills/income, and achieving greater self-determination. The Case Manager is supervised by the Program Director and works closely with our Resident Advocates in general shelter operations and works as part of a collaborative service team.
- Conduct comprehensive “housing-first” assessment to identify participants’ strengthens, resources and obstacles towards securing permanent, sustainable housing in the Bay Area. Assist clients in completing housing applications, including obtaining all documents necessary for a successful application.
- Support move-in to new unit, inspections, and develop plans for rent payment crisis and daily living.
- Provide case management to participants after housing placement, supporting them in adjusting to housing and building long-term connections to community services.
- Coordinate field trips to housing fairs, housing appointments, and other related trips.
- Address the change of “home” and familiar location with tenants; the potential for isolation, how to pay bills, manager visitors and relationships, etc.
- Recruit landlords to accept subsidized housing clients, work closely with housing authority to secure leases, and maintain ongoing relationships with landlords to support client housing stability.
- Support finance department in tracking approximately 5-6 clients in rapid re-housing, at a given time.
- Link participants with services for mental/physical health, housing, substance recovery, and other services based on initial intakes and assessments.
- Help identify potential housing opportunities, complete paperwork, and prepare for transitional housing.
- Utilize motivational interviewing techniques. Explore participants’ substance abuse using Harm Reduction Model.
- Compile data, prepare reports, and maintain thorough and concise case notes.
- Participate in weekly case management and other program meetings.
- Perform other assigned duties, as needed.
- Demonstrated sensitivity, cultural competency, and ability to build supportive, respectful working relationships and instill hope and promote self- determination.
- Proven ability to work independently and collaboratively as a team.
- Excellent verbal, writing, organizational, and time management skills.
- Proven ability to outreach and engage with the spirit of “doing whatever it takes.”
- Ability to work flexible hours, including some weekends and evenings.
- Minimum of two years case management and/or direct service delivery, preferably working with issues of homelessness and/or domestic violence, substance abuse, mental health and child abuse prevention
- Ability to interact in a supportive and professional manner with a diverse population of women and children.
- Ability to handle multiple tasks, including service provisions, documentation, rule enforcement and crisis intervention.
- Ability to build individual life skills, including family finance and budgeting skills.
Physical Requirements / Working Conditions:
- Must be able to lift 25 pounds
- 8-hour workday
- Hand use: single grasping, fine manipulation, pushing and pulling
- Work requires the following motions: bending, twisting, squatting and reaching
Reports to: Emergency Services Director
Classified: Full Time, non-exempt
Accepting Applications: Until filled
Equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.