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Program Operations Manager

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iMentor | New York, NY
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iMentor is seeking a meticulous, tactful and seasoned operations professional as its next Sr. Program Operations Manager (SPOM). Reporting directly to the Senior Director of Program (SDP), the SPOM will manage and coordinate all logistical aspects of events and operations, including oversight of event staffing, venue and vendor selection, contract negotiation, database management, and monitoring all expenses associated with NYC Program events. This role will be responsible for streamlining the operations and processes supporting event execution, managing one full-time coordinator and a team of part-time Events Assistants/Event Staff, while working collaboratively to position events as vehicles for increasing mentors-mentee pairs to drive college success outcomes. The SPOM will also act as a primary operations liaison for NYC to ensure streamlined workflow, manage a team-wide calendar, and help the SDP operationalize programmatic initiatives.

The ideal candidate will have exceptional customer service orientation, be resourceful and results-oriented, and a detailed project manager who can balance both event strategy to continuously enhance event quality and consistency. They will have the ability to motivate and inspire a large team of professionals and a demonstrated skill-set in managing people to desired outcomes.

About iMentor

iMentor builds mentoring relationships that empower students in low-income communities to graduate high school, succeed in college, and achieve their ambitions. Students work with their mentors one-on-one, in-person and online, to develop strong personal relationships, nurture a college aspiration, navigate the college application process, and build critical skills that lead to college success. In New York City, Chicago, and the Bay Area, iMentor partners with public schools to ensure every student in the schools receives a mentor. iMentor also provides its curriculum, technology, and best practices to help nonprofits run effective programs in the iMentor model.

This year, iMentor NYC will serve over 3,800 mentor-mentee pairs at 14 public high schools throughout Manhattan, Brooklyn and the Bronx, where a majority of students served will be first-generation college graduates. Since 1999, iMentor has connected more than 25,000 students with mentors and this year, iMentor is serving nearly 9,000 students across the country. 

iMentor has been recognized through funding from many of the leading education funders in the country, including the Ballmer Group, the Michael & Susan Dell Foundation, the Robin Hood Foundation, the Bezos Family Foundation, New Profit Inc., and the Kresge Foundation. iMentor is one of the nation’s most innovative and quickly growing college success organizations. As a team, we are collaborative, fun, bring passion and joy to our work, and deeply believe in human potential. iMentor was recently named one of the Best Nonprofits to Work For by The Nonprofit Times. Read more about our work and values at: http://www.imentor.org

Commitment to Diversity, Equity & Inclusion

We believe that people of all backgrounds deserve equal access to educational opportunities. Recognizing that our country’s history of racism and systemic oppression continues to drive educational disparities for students of color, we give special focus to addressing the economic and racial divides that impact the communities we serve. We are committed to the collective work and intentional investment necessary to consistently move in the direction of educational equity and inclusion.

Responsibilities

NYC Program Team Operations

·      In collaboration with Sr. Director of Program (SDP), create and oversee annual operations budget, tracking all program expenditures, creating and managing a Program Implementation Team (PLT) annual calendar and supporting the SDP’s weekly calendar

·      Collaborate with SDP to plan retreats, employee experience initiatives specific to NYC Program staff and meet weekly as a part of PLT plan monthly all-program meetings

·      Strategize with PLT to increase monthly event offerings to increase pair participation (i.e. events on location, group expeditions and partnerships with local area cultural institutions)

·      Draft and send regular team communications, lead ongoing operations trainings for a team of 30 program managers (i.e mail merges, quarterly trackers, survey trackers, etc.)

·      Serve primary liaison to the communications team for photography, printing, and media needs

·      Partner with Program Implementation Leaders (PILs) and Talent Team to coordinate and schedule internal Program Manager interviews


NYC Event Management

·      Create, schedule and manage master Program Events calendar in support of PILs

·      Works alongside Program Managers to verify event RSVP’s and orders food and supplies for each pair event

·      Collaborate with Special Assistant to manage event assignments for iMentor staff volunteers based in NYC

·      Coordinate with National Operations team and building management to ensure entry and security measures of iMentor’s Offices for on-site events

·       Conduct event pilots to support the NYC Program regional model and outcomes

·      Working alongside PLT, coordinate school and event visits with prospective school leaders, volunteers and beyond.

·      Staff and support 2-3 events per month Monday-Friday; occasional weekend staffing may be required


Event Team Management

·      Hire, onboard, train and manage a 7-person part-time Event Assistant team

·      Create and manage a weekly calendar of shift assignments for all Event Assistants

·      Manage a full-time Program Operations Coordinator who manages annual program consent forms, tracks and audits program compliance on an internal platform

·      Performance management and professional development of Event Assistant team and Program Operations Coordinator

·      Facilitate Event Assistant Team meetings and ongoing trainings


Qualifications

·      At least five (5) years of experience with a focus on operations, program coordination, and/or part-time staff management experience

·      Enthusiastic and motivating strong leader committed to developing their staff 

·      Demonstrated ability and/or experience to manage a large team

·      Strong critical thinking skills with the ability to analyze data, recognize trends, and drive strategic recommendations

·      Exceptional project management, prioritization, and planning skills, with demonstrated success producing high-quality deliverables on time and within budget, with outstanding attention to detail and accuracy

·      Experience working with high students and college students or in a youth education environment a plus

·      Strong negotiation, problem solving and relationship building skills

·      Ability to proactively identify needs, implement strategy and execute multi-faceted processes in a team-driven context

·      Proven track record in leading successful collaborations across various stakeholder groups

·      The ability to think on your feet, make quick and well-informed decisions; knows when to follow-up and make necessary adjustments

·      Demonstrated alignment with iMentor's mission, values, and commitment to diversity, equity, and inclusion.

·      Views differences between individuals (race, gender, age, cultural heritage, physical ability, education, beliefs, and lifestyle) as an asset and demonstrates an appreciation of the diversity across the iMentor community.

·      Bachelor’s degree required

·      Our organization works in partnership with district public schools across the country. In doing so we must meet all compliance requirements of those districts.

iMentor is seeking a meticulous, tactful and seasoned operations professional as its next Sr. Program Operations Manager (SPOM). Reporting directly to the Senior Director of Program (SDP), the SPOM will manage and coordinate all logistical…

Details at a glance

  • On-site Location
  • Full Time Schedule

Benefits

·      Salary commensurate with experience

·      Up to 100% employer funded comprehensive medical and dental coverage

·      18 days paid annual vacation and 13 paid holidays, and most iMentor functions closed between Christmas and New Year’s Day

·      401K match up to 4%

·      Salary commensurate with experience

·      Up to 100% employer funded comprehensive medical and dental coverage

·      18 days paid annual vacation and 13 paid holidays, and most iMentor…

How to Apply

Visit www.imentor.org/jobs to submit a resume and detailed cover letter describing your interest in and qualifications for this position. Applications will be considered on a rolling basis, so we encourage you to apply as soon as possible. Sorry, due to the high-volume of applicants for this and other positions here at iMentor, no phone, email, mail, or fax inquiries will receive a response.  

iMentor is an Equal Opportunity Employer

Visit www.imentor.org/jobs to submit a resume and detailed cover letter describing your interest in and qualifications for this position. Applications will be considered on a…

Location

199 Water Street, New York, NY 10038

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