The Medical Office Assistant (MOA) is responsible for ensuring swift client flow and peak provider efficiency in the clinic. The MOA anticipates client and physician needs and provides support to the assigned physician, preparing patients for each visit. MOA sets up room to facilitate provider efficiency in meeting client needs, and processes all referrals and follow-up appointments at each visit. The extended hours will include two evenings a week, and occasional Saturdays for special events.
Essential Job Functions
The following duties are mandatory requirements of the job:
- Print out the pre-visit planning report and review patients in the morning huddle with the providers.
- Check the electronic health record (eCW) for client orders that can be completed before patient sees provider, including phlebotomy, EKG, or minor tasks.
- Perform Vital signs and enter them into the chart prior to each visit.
- Set up room for provider pre-client with any necessary tools for particular procedures.
- Before leaving for the day, review inventory in each room, restock and ensure cleanliness.
- Deliver overdose prevention training to clients as indicated.
- Communicate to Receptionist/Front Desk Staff future appointments, labs, and outside care.
- Return calls on behalf of the providers, as appropriate.
- Perform reminder calls to patients or facilitate follow up communication.
- Assists in Care Coordination activities, inclusive of reminder phone calls, missed appointment letters, etc.
The following duties are to be performed as assigned by the supervisor:
- May provide front-desk coverage in event of absence or clinic overflow.
- Communicates delays to patients.
- Identifies patients for health education and prevention trainings as appropriate .
Education and Certification
List degrees, certificates, or number of years required as a minimum. You may also include "preferred" or "desired" credentials or qualifications.
- Certification from accredited NYS educational institution.
Special Skills and Knowledge
In addition to the above-listed job responsibilities and educational requirements, the ideal candidate for this position possesses most or all of the following:
- Candidate must demonstrate initiative and takes full responsibility for patient flow and education.
- Preference for candidates with demonstrated competency working with patients living with or at risk for HIV, and/or working with people who have histories of drug use, homelessness, and mental illness.
- Demonstrated ability to learn new methods of care and treatment, and new topics in HIV prevention and care, hepatology, and drug use.
- Fluency in French or Spanish a plus.
Minimum Education Required