Housing Counseling Services, Inc. seeks an energetic self-starter to conduct eligibility determination activities and provide support and referral services to households seeking housing services in the D.C. Metropolitan region.
- Complete applications and eligibility determinations for Veteran households applying to HCS for services through the Supportive Services for Veteran Families (SSVF) Program;
- Apply federal program regulations towards determining eligibility for the SSVF programs;
- Communicate with Veteran applicants/program participants regarding the status of their application via written and oral communication;
- Conduct outreach at local shelters and transitional housing programs to engage Veterans in SSVF services;
- Conduct outreach to educate residents, community, organizations, and stakeholders about HCS programs and services;
- Interact with U.S. Department of Veteran Affairs (VA) and local jurisdictions towards supporting Veterans in accessing available services, programs, and resources.
- Advocate on the behalf of Veteran households with landlords, social service agencies, etc.;
- Respond to emergency needs of clients in collaboration with SSVF Program case managers;
- Refer households to appropriate services to address their various needs such as emergency housing, food, utility assistance, clothing, medical care, etc.;
- Maintain accurate written and computer based files;
- Provide accurate and complete monthly reports;
- Perform other HCS tasks as requested.
- Bachelor’s degree preferred. At least two years of specialized professional experience and/or education related to eligibility determination, case management, housing education/counseling, provision of services to at risk populations, or other related fields;
- Knowledge of VA Programs beneficial but not required. Military veterans strongly encouraged to apply.
- Ability to understand, interpret, and explain federal, local, and state laws and regulations.
- Experience working with special needs populations;
- Ability to work in a faced paced environment;
- Strong oral and written communication skills;
- Ability to respond to multiple emergency needs with patience and diligence;
- Must demonstrate the ability to communicate with variety of professionals including case managers, real estate, medical, and attorneys as well as with low and moderate income families from a variety of cultures;
- Ability to translate technical information into layman’s terms;
- Must demonstrate an ability to work with minimum supervision;
- Must be versatile in order to handle a wide variety of duties;
- Sensitive to the needs within the community and to individual clients;
- Knowledge of housing law or capacity to learn;
- Strong computer skills.