Assistant, Permanency Services

Job Type

Full Time


Details: Salary commensurate with experience.




410 East 92nd Street
Third Floor
New York
United States



Reports to: Coordinator, Permanency Services

Department: Permanency Services


Primary Purpose

The Assistant, Permanency Services is responsible for providing program support and case management for families in home study and post-placement. This role requires regular phone and in-person contact with prospective adoptive families. The ideal candidate has experience in child development and family systems. The ideal candidate is someone who can communicate assertively but compassionately; talk to, engage, and educate a diverse population of pre-adoptive parents; and who absorbs information quickly and thoroughly. This position requires attention to detail in order to assist prospective adoptive families in completing a full case record in compliance with state and federal standards.

Key Performance Indicators

  • Possess general ability to learn about the complexities inherent to adoption work, including institutionalization, foster care, the adoption constellation, loss & grief, characteristics of the children who are in need of adoptive families
  • Maintains weekly tracking reports for all in-process families to assure that their case is moving forward
  • Building and maintaining relationships with partnering agencies, attorneys, courts and community organizations
  • Sense of empathy to identify with the clients we serve
  • Tracking client payments
  • Research opportunities for expanded service domains
  • Ability to identify themes or patterns in the families we work with in order to suggest new groups, trainings or other offerings to better support our families 
  • Update home study packets and email templates
  • Report compilation of home study reports and post-placement reports
  • Perform any other department or agency-related duties or special projects as directed by supervisor, including but not limited to, conference attendance, presentations, workshops, and trainings


Education & Experience

  • Bachelor’s Degree
  • 2-3 years’ relevant experience preferred
  • Foster care/adoption background preferred
  • Spanish speaking strongly preferred
  • Occasional evening and weekend hours

Technical Skills 

  • MS Office –Proficiency in Word, Excel and Outlook
  • Knowledge of completing case notes in a database environment
  • Comfort with other technology including social media, webinars and video chat


Key Competencies

  • Strong time management skills, including robust organization, and ability to meet tight deadlines
  • Ability for self-reflection, and to receive and incorporate feedback
  • Ability to multitask; strong execution skills; thorough follow-through, and attention to detail
  • Excellent oral and written communication skills
  • Ability to work in a collaborative environment with various departments, which supports both individual and cooperative work
  • Ability to work independently




























Spence-Chapin offers a great benefits package.

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

Please send cover letter with salary requirement and resume.