Supervisor, Neon Youth Program

Job Type

Full Time




United States


Program Information:

The Neon Program offers transitional housing and employment support for youth ages 18-24 who meet the criteria for being homeless. The program admits participants who: are male or female, identify as LGBTQA, are current or former substance users, have criminal backgrounds including those on probation, have mental health and substance use issues, have no/ limited resources, and who have no/poor rental history. The primary focus of the transitional housing program is to find scattered-site housing for the participants, and then support participants in gaining employment, completing a high school diploma/ GED, increasing independent living skills and finally, exiting to permanent housing. Youth can participate in the Neon Program for up to 24 months. Outcomes are achieved through implementation of participants’ individual service plans (ISP). Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below. The program also provides employment support to youth enrolled in the TH program as well as youth who are accessing outreach/drop-in services at a community partner facility(ies). The employment program is designed to build partnerships with employers and directly connect youth in both programs to employment opportunities as well as support them in being successful in these placements. Staff assist youth with developing employment skills such as resume building and interview preparation through 1:1 and group meetings and connects youth to employment through job search, job fairs, and direct placement. The goal of the employment program is to assist youth in becoming financially self-sufficient regardless of their current housing status.


Summary: This position provides supervision and leadership to staff, interns and/or volunteers within the Neon Street team, working with certain parts of the program. Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below. This position will provide direct service to Program Participants.


Essential Duties and Responsibilities:

Transitional Housing:

  • Locates and secures appropriate private market housing units available to homeless youth; coordinated master leasing process.Processes rent roll and check requests via HHCS’ internal processes.
  • Manages the match/referral process through Coordinated Entry, participating in weekly Youth System Implementation Team meetings, as appropriate
  • Collaborates with the Youth Housing Care Specialist to complete screening and assessment to determine eligibility of interested applicants both from the perspective of the individual need and the program
  • Meets with employees, landlords and service providers to help resolve conflicts that might arise with referred clients and also negotiate linkages to provide follow up services
  • Meets with program participants as needed


  • Coordinates outreach activities with partner agency(ies) to ensure contract compliance, and maintains partner relationships.
  • Participates in outreach events, as appropriate, to provide information to youth and other providers about Neon’s services
  • Determines, with Program Manager input, types and quantity of outreach activities


  • Provides guidance and direct supervision to staff in the Neon program including but not limited to the Youth Housing Care Specialist, Youth Employment Placement Coordinator, interns and/or volunteers. Provide regular supervision to any assigned staff, regular communication, and professional development and guidance.Work in accordance with the Collective Bargaining Agreement and established Policies and Procedures.
  • Assist with monitoring staff attainment of project goals and prepares internal and external progress reports, accurately and on time.
  • Assists with submitting accurate, timely reports, projects, schedules and other relevant work products, working with the Program Manager.
  • Assist Program Manager in overseeing the administration of client assistance including but not limited to bus passes, gift cards, purchase order requests, etc.
  • Assists Program Manager or Director in interviewing, hiring, discipline, termination and other relevant employment transactions, with guidance from higher level Manager(s).
  • Prepares performance evaluations for any assigned staff, with guidance from higher level Manager(s), as needed.
  • Ensures the implementation of organization and program/department policies and procedures. (e.g. personnel, financial, participant eligibility, Standards of Professional Conduct, Ethics, HIPAA etc.)
  • Assists in identification of supportive service “gaps” and needs at the program level
  • Participates in organizations and coalitions, which help promote greater resources for clients
  • Develops and maintains professional relationship with social service and government agencies and with other organizations to enhance service delivery and the agency image. Interprets agency programs to other social service and government agencies, the public and civic groups
  • Remains current in the field of service provided by the program through self-initiated avenues, as approved by higher level Management.
  • Provides training and guidance to assigned staff and ensures documentation is completed in a thorough, accurate and timely fashion.
  • Initiates requests for regular supervision and interim evaluation/goal setting.
  • Approves non-personnel financial transactions within established parameters.
  • Maintains an appropriate professional demeanor toward co-workers, visitors, participants, supervisors and all others.
  • Assumes an appropriate role in other program or Division tasks or projects, as assigned.
  • Adheres to professional standards as outlined by governmental bodies, NASW (and/or other appropriate professional associations), and private funding sources. Assists in the development of organizational plans/policies related to professional standards. Provides periodic evaluative reviews and/or in-house and external staff training to ensure that staff understand and continue to adhere to such standards. Initiates requests for assistance or guidance from Supervisor to address new issues or complex concepts affecting adherence to professional standards.
  • Assist Program Manager with addressing issues of quality improvement
  • Understands contract compliance and adherence to program policy and assist Program Manager or Director with implementation.
  • Other duties may be assigned.


Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Bachelor’s Degree in a Human Services related field and two years of relevant experience is required. May give credit towards years of experience if attained a degree higher than a Bachelor’s Degree. One year of management, supervisory, or demonstrated progressive leadership experience is preferred. Additional experience in community-based work with one or more of the following: individuals experiencing homelessness and/or at-risk individuals; individuals with psychiatric disorders and/or individuals with chemical dependencies is required. Specific experience working with youth ages 18-24 is required. 

Other Skills and Qualifications: A valid Illinois driver’s license is required.

  • Language Skills: Excellent oral and written communication skills. Demonstrated competency in public speaking and strong interpersonal skills required.
  • Organization Skills: Excellent organization skills are required, including tracking many different pieces of information accurately.
  • Computer Skills: Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Alliance, included databases such as HMIS.


Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to talk and hear.
  • The employee is regularly required to sit, stand and walk.
  • The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.
  • The employee must occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision and ability to adjust focus.



Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is moderate.


Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.

Professional Level

Entry level

Minimum Education Required

4-year degree