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Case Manager

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Program DescriptionThe Baxter Safe Haven provides transitional housing to 75 adults experiencing homelessness with the goal of permanent housing. On-site services include case management, entitlement assistance, medical and psychiatric care, substance use counseling, group activities, meals, recreation, and 24 hour/7 day per week front desk security.

 

Purpose of Position: To deliver effective case management services using a strengths-based, client-centered approach to homeless adults with the goal of securing permanent housing.

 

ScheduleMonday through Friday or Tuesday through Saturday - 8:00am to 4:00pm or 9:00am to 5:00pm 

 

Role, Responsibilities & Essential Duties

  • Serve as case manager for homeless adults, with a goal of placing them in permanent housing
  • Perform intake, assessment, service planning, advocacy, referral and escort services
  • Provide case management; identify short and long-term client centered goals and help clients achieve them, including linkages to community programs such as medical, psychiatric and drug treatment services.
  • Utilize evidence-based practices such as person- centered planning and motivational interviewing.
  • Maintain case records with documentation of services provided and outcomes, according to specific program procedures. Responsible for case notes and service plans using an electronic database
  • Assist clients in applying for, receiving and maintaining entitlements
  • Accompany clients on visits to doctors, entitlement offices or other community services as needed
  • Serve as liaison between other service providers and community resources
  • Encourage engagement and participation among resistant clients
  • Participate in weekly staff meetings, case conferences, training programs and supervision meetings
  • Assist with the design, planning, and implementation of group activities and events
  • Facilitate groups, collaborate with harm reduction specialists and housing specialists

 

Qualifications/Educational Requirements

  • Bachelor’s Degree required
  • Experience working with homeless adults preferred
  • Experience working with individuals diagnosed with severe and persistent mental illness, substance abuse and/or co-occurring disorders preferred
  • Prior case management experience preferred
  • Experience in homeless outreach, transitional or supportive housing a plus
  • Bilingual (English and Spanish) preferred

 

Skills, Knowledge and Abilities

  • Understanding of housing first model
  • Understanding of severe and persistent mental illness
  • Understanding of harm reduction and trauma informed care
  • Understanding of or willingness to learn evidence based practices
  • Strong interpersonal skills
  • Strong written and verbal skills 
  • Team player

 

Computer Skills: To perform this job successfully, an individual should be:

  • Proficient in Microsoft Outlook and Excel
  • Able to use or learn computer databases such as AWARDS, CARES, Paycom

 

Physical Requirements

  • Some walking and travel to escort clients to various appointments throughout the city
  • Occasional visits to hospital emergency rooms

 

Work Environment

  • Mostly indoor office, occasionally working in a kitchen setting during groups
  • Regular visits to client living spaces also required

 

Program DescriptionThe Baxter Safe Haven provides transitional housing to 75 adults experiencing homelessness with the goal of permanent housing. On-site services include case management, entitlement assistance, medical and…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    4-Year Degree Required

Level of Language Proficiency

Bilingual (English and Spanish) preferred

 

Bilingual (English and Spanish) preferred

 

Location

On-site
Baxter Avenue, Queens, NY 11373

How to Apply

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