ABOUT THE POSITION: The Counselor is responsible for milieu management while engaging clients in a direct social service program. Time is divided among direct service, operations, and administrative responsibilities to ensure the efficient and effective operation of the program. Duties include client engagement, intake, assessment, advocacy, information and referral, problem solving and crisis intervention, in addition to meal preparation, laundry, and light janitorial assignments. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU).
ABOUT THE PROGRAM: Peter’s Place Navigation Center is a welcoming space where homeless men and women can find a path out of homelessness. People can seek refuge, meals and basic services as well as connect with housing navigation support, case management, entitlements and other benefits, mental health counseling, and nursing services. By night, Peter’s Place opens its doors as an overnight shelter for 8 women and 38 men, creating a location for round-the-clock services for homeless men and women in Seattle. Access is by referral only through REACH Encampment Outreach and the Metropolitan Improvement District.
ABOUT THE ORGANIZATION: Compass Housing Alliance develops and provides essential services and affordable housing for homeless and low-income people in the greater Puget Sound region. We envision a world in which every person lives in a safe and caring community. We are an organization that recognizes the value that different perspectives and cultures bring to the organization. To learn more about the agency visit www.compasshousingalliance.org.
LOCATION: Peter’s Place Shelter in north Beacon Hill
REPORTS TO: Program Coordinator
FLSA STATUS: Non-Exempt
SCHEDULE: Friday and Saturday 5:30pm-12:30am with staff meetings on Thursdays 4:30-5:15pm
SALARY RANGE: $15.76 per hour
ESSENTIAL DUTIES AND RESPONSIBILITIES
Other duties, responsibilities, and activities may change or be assigned at any time. The employee in this position must be able to read, write, and understand English.
o Register and engage clients to assess needs providing immediate and appropriate information and referral.
o Engage clients in ongoing supportive relationship by displaying the qualities of warmth, empathy and a client-centered approach.
o Provide meal, laundry, cleaning services in accordance with schedule and assignments.
o Mediate conflicts and provide de-escalation and crisis intervention; mediate conflicts and model appropriate problem solving and refer to appropriate clinical services as needed.
o Maintain necessary logs, records and statistics with clear and accurate case notes of all significant interaction in client files.
o Per program policy, participate as a pod leader in pre-case management responsibilities, as assigned.
o Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
o Project a favorable image of the organization to promote its aims and objectives, and foster and enhance public recognition and acceptance of all its areas of endeavor.
o Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
KNOWLEDGE, SKILLS, AND ABILITIES
· Demonstrated knowledge of local resources and services for individuals who are homeless or low-income.
· Demonstrated ability to set and maintain boundaries in a professional manner.
· Demonstrated knowledge of best practices of de-escalation, crisis intervention, stabilization, trauma informed care, harm reduction, and motivational interviewing.
· Promotes a team environment that values, encourages and supports differences.
· Ability to work independently and as part of a team in a collaborative and cooperative manner, to problem solve for effective outcomes particularly without on-site supervision.
· Ability to follow agency policy and procedures to maintain safety and security within the facility.
· Sensitive to and able to communicate and work effectively with individuals from diverse economic circumstances, cultural and ethnic backgrounds, physical and mental abilities, and sexual orientation.
· Excellent written and oral communication skills with ability to communicate effectively about technical problems and solutions. Strong problem solving, time and project management skills are required to be successful in this role.
· Ability and aptitude with technology necessary for successful day-to-day functioning in business environment including various databases, Microsoft Office Suite including Word, Excel, Outlook, etc., and Internet technology, required. Experience with Boston Post, Clarity and Agency, desired.
· Valid WA driver’s license, proof of insurance, and a driving record that meets Compass standards, desired.
EDUCATION AND/OR EXPERIENCE
· An Associate’s degree is strongly desired, Bachelor’s degree preferred in social work or related field. Or relevant work experience, certificate and/or equivalent continuing professional development or education.
· A minimum of 1-year experience in customer service, required.
· At least 1-year experience in human services (work and/or volunteer), desired.
· Familiarity with issues of homelessness, mental illness, chemical dependency, sexual assault, and/or domestic violence, desired.
· Experience working with clients with English as a second language or where there is limited English speaking ability.
Minimum Education Required
How To Apply
Please follow the link provided and complete an online application.