Rental Assistance Program Coordinator

Published 20 days ago

Under the supervision of the Manager of Rental Assistance Programs, provides systems navigation to low-income people living with HIV/AIDS who are at high risk for housing instability and Rental Start-Up, Homelessness Prevention, and Utility Assistance.

Representative Duties:

1. Process Utility Assistance, Rental Start-Up, and Homelessness Prevention Program Applications:

  • Screen potential applicants for the Utility Assistance, Rental Start-Up, and Homelessness Prevention Programs for eligibility. Follow-up with providers to assist them as they complete applications with their clients.
  • Collaborate with and advise providers on how to determine RAP eligibility and fill out and submit applications on behalf of their clients.                                                 
  • Assess housing service plans as needed and, if necessary, work with case managers to devise a plan that will meet the clients’ needs and the criteria of the Emergency Financial Assistance Committee.
  • Act as a liaison between residents and landlords, property management companies, and housing authorities while maintaining client confidentiality.
  • Work with AIDS Action staff and other outside providers to process applications, verify documentation, and prevent fraud. 
  • Finish RAP applications partially started by external providers, as needed. 
  • When necessary, meet with applicants to fill out applications and gather necessary documentation.

2. Answer and respond to rental start-up, landlord line and utility assistance phone calls and drop-in visits.

3. Refer clients and case managers to both internal and external housing, legal (including benefits), health care, and utility resources, as necessary.

4. Process check requests for approved Rental Start-Up, Homelessness Prevention, and Utility Assistance applications and coordinate with AAC Finance department staff via the Manager of Financial Support Services to coordinate payments to landlords and utility companies. 

5. Assist the Manager of Rental Assistance Programs with training programs and consultation regarding the Homelessness Prevention, Utility Assistance, and Rental Start-up programs, as well as counseling on other aspects of eviction, utility protection, and housing for all collaborating organizations

6. Create and maintain electronic and written records of rental assistance and utility requests, rents and allocations. Utilize an electronic database to enter and track consumer demographic information, application status, and efforts.

7. Ensure proper documentation procedures are maintained including submission of reports, data collection and overall maintenance of client records and other paperwork required by the agency and or funding sources.

8. Work on 6 Month Outcomes surveys:

  • Call, mail, and email case managers to receive the report back
  • Contact clients when case managers are not responding or in touch with clients
  • Collect and enter data into ETO and spreadsheet  

9. Meet Agency participatory expectations

  • Adhere to all agency and departmental policies and procedures
  • Participate in quality assessment and improvement activities as requested
  • Adhere to the highest principles of client confidentiality
  • Adhere to established safety policies, procedures and precautions; enforce agency’s policies and clinical procedures, including safety and crisis procedures.
  • Attend all required meetings, in-services and professional trainings
  • Maintain professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities

10. Perform related duties and projects as assigned


  • Strong administrative skills and the ability to pay close and accurate attention to details while maintaining a fast work pace.
  • Excellent written and verbal communication skills.
  • Computer skills required (Microsoft Word, Microsoft Excel).
  • Strong collaboration and group facilitation skills.
  • Experience in human services or housing subsidy program administration including experience working with one or more of the following populations: HIV+, homeless, LGBTQIA, people of color, chemically dependent, chronically ill or disabled.
  • Ability to work patiently and persistently with clients and colleagues in order to ensure follow through and to function as part of a team.
  • Ability to juggle multiple tasks under pressure and deadlines.
  • Ability to work in a fast-paced multi-cultural environment.
  • HIV/AIDS awareness and sensitivity.
  • B.A. or B.S. preferred.

Ability to meet the following physical requirements with or without reasonable accommodations:

  •   Sit at a computer station for extended periods of time
  •   Ability to keyboard for extended periods of time

 We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more.  

LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.

Under the supervision of the Manager of Rental Assistance Programs, provides systems navigation to low-income people living with HIV/AIDS who are at high risk for housing instability and Rental Start-Up, Homelessness Prevention, and…

Details at a Glance

  • Time Commitment
    Full Time Schedule


75 Amory Street, Boston, MA 02119, United States

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