11 Dartmouth Street
The Disability Policy Consortium is seeking an experienced Director of Operations to organize and oversee the daily operations of the organization. The Director of Operations is responsible to ensure that the organizations is well-coordinated and productive by managing its procedures and guiding fellow staff. Ensuring that lines of communication within the organization are clear, and that employees have the resources they need to do their work.
The area of responsibility for this role is very wide and thus requires thorough knowledge of various DPC organizational processes. The ideal candidate must be competent and able to plan and coordinate many operational activities. The Director of Operations must be an effective leader who can discover the most efficient ways to run the day-to-day operations of the organization.
The goal is to safeguard and enhance the efficiency of the company’s operations to facilitate accelerating development and long-term success. The Director of Operations operates under the general direction of DPC's Executive Director, and the DPC Deputy Director.
- Maintains the office logistics such as coordination of personnel, office calendars, and ensures adequate supplies are always available to the organization.
- Has chief administrative responsibility for the personnel and facilities operation and management of the DPC.
- Develops, refines and supervises operational structures, policies and practices.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Schedules events, programs, and activities, as well as the work of others.
- Maintains the DPC website with the web developer subcontractor.
- Monitors the DPC Social Media accounts and postings.
Board of Directors
- Coordinates and oversees all aspects of bimonthly Board of Directors meetings, monthly Executive Committee meetings, and monitors Committee meetings.
- Maintains Board CV’s, including but not limited to board terms.
- Administers the contact list with Board Member information.
- Maintains and tracks all human resources information.
- Works to ensure harmonious day-to-day operations of the office.
- Is responsible for recruitment and on-boarding of new staff.
- Generally, oversees all bookkeeping in concert with the part-time Chief Financial Officer.
- Ensures smooth flow of financial operations working with the part-time CFO.
- Ensures all records are maintained and ready for the annual financial audit of the organization.
- Coordinate all reasonable accommodations for attendees or consumers.
- Manages all event elements within time limits.
- Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
- Specify staff requirements and coordinate their activities.
- Proactively handle any arising issues and troubleshoot any emerging problems on the event day.
- as assigned by the Executive Director or Deputy Director
Qualifications: Demonstrated Competencies in the following:
- Strong interpersonal communication skills, including an ability to listen objectively but with empathy to diverse populations including people of varying cultural backgrounds, levels of education and abilities
- Experience using computers and ability to navigate the internet
- Excellent problem solving, conflict resolution, mediation and negotiation skills
- Supervisory experience
- Ability to work effectively in a team environment
- Ability to multitask and work independently
- Demonstrated ability to remain calm in a crisis, nonjudgmental and maintain confidentiality
- Demonstrated ability to convey complex information in a simple, clear, and understandable manner
- Demonstrated excellent written and oral communication skills
- Demonstrated organizational skills
- Conducts themselves in a professional manner at all times.
- Liaise with superior to make decisions for operational activities and set strategic goals
- Plan and monitor the day-to-day running of business to ensure smooth progress
- Supervise staff from different departments and provide constructive feedback
- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
- Manage procurement processes and coordinate material and resources allocation
- Oversee customer support processes and organize them to enhance customer satisfaction
- Review financial information and adjust operational budgets to promote profitability
- Revise and/or formulate policies and promote their implementation
- Manage relationships/agreements with external partners/vendor
- Evaluate overall performance by gathering, analyzing and interpreting data and metrics
- Ensure that the company runs with legality and conformity to established regulations
A Bachelor's degree or equivalent in Business Administration or related field including human resources, social services, psychology or counseling. Relevant professional experience or academic work: may be substituted for a Bachelor's degree.
- Proven experience as Director of Operations or equivalent position
- Excellent organizational and leadership abilities
- Outstanding communication and people skills
- Knowledge of industry’s legal rules and guidelines
- In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
- Experience with MS Office and various business software, accounting software, cloud based software, and social media.
- Prior knowledge of disability civil rights policy, and the health care environment in Massachusetts is a plus, but not required.
- Experience with customer or client services preferred.
- Ability to work effectively with diverse populations, with a strong preference for someone with a lived experience or extensive cultural knowledge of disabilities.
- Ability to properly maintain proprietary and confidential information.
Upon hire, the successful candidate must be cleared through the state's Criminal Offender Record Information (CORI) service.
The DPC encourages candidates of all backgrounds to apply. The DPC is committed to a policy of non-discrimination and equal opportunity for all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, military service, genetic information, receipt of free medical care, or any other category protected under applicable federal, state, or local law.
Candidates should submit a cover letter and resume to:
Attn: John Winske
Disability Policy Consortium
11 Dartmouth Street, Ste. 301
Malden, MA 02148
Or an email with a cover letter and resume as PDF attachments to firstname.lastname@example.org with subject: Director of Operations
Worker’s Comp, Health Insurance Premium Coverage: 50% Family and 75% Individual, and Business Travel Mileage Reimbursement.
Minimum Education Required