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Home Repair Coordinator:

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Published 8 days ago

The Make It Home Repair Program (MIH-RP) services all Make It Home Clients. The program primarily works with people who experienced foreclosure, purchased their homes out of foreclosure through the Make It Home Program, and who now need repairs for their home. The repairs we make primarily focuses on health and habitability needs and range from roofs to heating systems to electrical and more for limited income homeowners.

The Home Repair Coordinator works directly with the Director of Repairs, other repair team members, and the inspectors to execute and grow the MIH-RP. The department, itself, has many responsibilities but most importantly repairs and inspections. As Home Repair Coordinator, it is your role to work as a team to ensure repairs are completed while ensuring the department’s other goals are achieved in tandem.

The day-to-day of this position ranges from working directly with clients to identify home repair options, tracking the progress of ongoing home repairs, reporting to grantors, ensuring timely payment of contractors, and building networks of home repair programs.


Qualities of a successful Home Repair Coordinator include:

- Seizing opportunities to grow the MIH-RP for the benefit of our clients.

- Is respectful, well organized, takes initiative, and can work effectively independently and as part of a team.

- Comfortable working with uncertainty and willing to change things for the better

- Represent UCHC with clients and other partners.

- Communicate with partners to improve the repair and work processes

- Has a basic understanding of existing home repair programs for low-income homeowners in Detroit

- Has the insight to ask questions to inform their decision making


Technical skills of a successful HRC:

- Comfortable with (or is willing to learn) the following software programs: Office 365, Salesforce, Excel, Landgrid (mapping software), and Time Tap

- Ability to make phone calls

- Comfortable with basic data analysis, as well as basic math/accounting skills


Responsibilities:

Client Facing:

- Communicate with clients, including creating flyers, emails, and phone calls.

- Facilitate and complete repair intake for clients

- Understand the repair options and requirements for grants and loans to best advise the client

- Collect the correct required documents from repair clients

- Record touchpoints with clients in Salesforce software

- Understand that UCHC will not be able to address every repair and be prepared to have difficult conversations.

- Understand that UCHC can, and will, address repairs and know that this is a lifeline for some clients

Contractor Facing:

- Communicate with contractors required correct paperwork, documents, and photos

- Submit check requests to ensure prompt contractor payments

- Refer contractors to our department to increase contractor networks

Internal Responsibilities:

- Ensure data compliance across UCHC’s platforms

- Communicate with partners to improve and continue our programming

- Grant reporting, typically on a monthly basis

- Draft land contract loan amounts and leverage grants for clients

- Delegate inspections, when needed

- Support Make it Home inspections

- Communicate the capacity and capabilities of the repair team to other departments

- Develop and reiterate the repair program as needed

The Make It Home Repair Program (MIH-RP) services all Make It Home Clients. The program primarily works with people who experienced foreclosure, purchased their homes out of foreclosure through the Make It Home Program, and who now need…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    May 21, 2021
  • Education
    High School Diploma Required
  • Professional Level
    Entry level

Benefits

All full-time employees at UCHC are eligible for comprehensive health benefits.

All full-time employees at UCHC are eligible for comprehensive health benefits.

Level of Language Proficiency

The Home Repairs Coordinator will need to be fluent in the use of the English language. Further language skills will be an asset to this role.

The Home Repairs Coordinator will need to be fluent in the use of the English language. Further language skills will be an asset to this role.

Location

Remote
Work must be performed in or near Detroit, MI
Associated Location
2727 2nd Ave, Detroit, MI 48201, USA
Suite 313

How to Apply


Interested candidates should send a resume, a completed employment application (click here), cover letter, and three references to employment@uchcdetroit.org

 

About UCHC

United Community Housing Coalition (UCHC) is a nonprofit comprehensive housing assistance organization, which has provided a variety of housing-related services to Detroit's low-income residents since 1973. The organization has worked with tenants, homesteaders, homeowners, the homeless, community organizations rebuilding neighborhoods and providing affordable housing, religious, civil rights, labor and housing advocacy organization to improve, preserve and expand affordable housing opportunities for low-income Detroiters. Because of its long history and significant expertise as a comprehensive housing services provider in Michigan, the organization is frequently asked to provide advice to other organizations in communities across Southeast Michigan.

All service are provided to income-eligible families and individuals free of charge.

United Community Housing Coalition (UCHC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, UCHC complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, and termination. Consistent with state and federal laws, UCHC is committed to maintaining a workplace free from the abuse of drugs and alcohol.



Interested candidates should send a resume, a completed employment application (click here), cover letter, and three references to employment@uchcdetroit.org

 

About UCHC

United…

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