Rita’s House and Katherine’s House are transitional housing programs in Auburn and Kent respectively. These houses serve six women each (12 total) who are homeless and in recovery from drugs and/or alcohol. This is a recovery-based program. Clients can remain in the program for 2 years and receive aftercare services for 12 months following their exit from the program. The Safe Car Parking Program in Covington is located in the parking lot of St John the Baptist Catholic Church. Six individuals living in their vehicles can be screened into the program and receive case management.
The Program Manager II at Rita’s House and Katherine’s House is responsible for staff supervision, preparing and managing program budgets, preparing funding applications, providing direct service to clients, ensuring a high quality of client services and record keeping, maintaining relationships with contract monitors, and engaging staff and clients in local advocacy
Major Duties and Responsibilities:
- Program Management.
- Provide direct service to clients at Katherine’s House and Rita’s House and the Safe Car Parking Program in Covington. Available 24/7 for support.
- Direct supervision of Life Skills Coordinators. Ensure that staff attend required trainings.
- Ensure client records meet agency and contract standards.
- Respond to client grievances and complaints in a fair and equitable manner under established procedures.
- Ensure that Incident Reports are written and given to the Division Director for review in a timely fashion.
- Fiscal Management.
- Prepare and monitor budgets for programs over $250,000 of annual funding. This includes federal, county and local government funds which are subject to audit.
- Monitor government contracts. Assist programs with record keeping and audit preparation.
- Manage and enter data on residents into the agency database. Produce detailed quarterly and annual demographic and service reports for several funders.
- Write applications for funding including government, foundation and private sources.
- Make individual and group solicitations to community groups.
- Maintain positive relationships with local community partners.
- Explore new partnership and funding opportunities for Katherine’s House/Rita’s House and the Safe Car Parking Program.
- Responsible for hiring, training and managing of Life Skill Coordinator staff for Katherine’s House and Rita’s House.
- Monitor the quality of services provided by staff, provide necessary supervision, and conduct annual staff performance reviews.
- Recruit and Coordinate with potential volunteers, explaining Katherine’s House and Rita’s House and answer questions.
- Interview and complete Volunteer Application process, including a WSP background check.
- Monitor the quality of services provided by volunteers by providing necessary feedback, training and supervision.
- Community/Program Development:
- Welcome visitors from the community, including service providers and funders.
- Work with the Connections Advisory Board and Women Encouraging Hope GUILD in further program development of Katherine’s House and Rita’s House.
- Work with the volunteer group at St John the Baptist Catholic Church and attend meetings that include community and government members in the program development of the Safe Car Parking Program in Covington.
- Contact service providers, coordinate a schedule of their availability for clients, and post/update information as necessary.
- Attend community meetings as necessary and approved by Supervisor.
- Engage with individual donors to further establish relationships within the community.
- Participate in advocacy efforts.
5. Promote the CCS Mission, Katherine’s House/Rita’s House and Safe Car Parking Program in the community.
- Network with other social service agencies to advocate for the program and clients; be available to educate and advocate in the community.
- Participate in advocacy efforts by attending the Housing and Homelessness Advocacy Day, completing advocacy alerts timely and meeting with elected officials as requested.
- Treat clients in a culturally sensitive manner and actively seek to become informed on issues where culturally-determined perceptions may be significant.
This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance. Working conditions may include interruptions, interactions with angry persons, and exposure to computer CRTs.
Physical and Mental Acuity Demands:
The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to hear telephone rings, phone conversation, doorbells, emergency alarms and face-to-face conversation.
- Able to speak clearly in person and on the telephone.
- Able to hand write legibly.
- Vision that enables person to read normal size print and handwritten notes; and distance and peripheral vision than enables person to monitor living spaces and identify concerns that require staff response.
- Mobility/dexterity of hands/arms to enable keying into locked areas as well as using a computer and other office equipment.
- Able to sit for sustained periods of time.
- Able to walk the entire building and ascend and descend stairs quickly to move from one floor to another in order to respond to emergency situations.
- Ability to lift, move and/or carry up to 40 pounds.
- Regularly able to perform duties as assigned.
- Able to make independent decisions and apply sound judgment in performing job duties.
- BA in Social Work or related field, or equivalent experience.
- Three years experience supervising staff, including hiring, coaching, training and evaluating.
- Three years working with high-risk or homeless populations.
- Ability to work both as a member of a team and independently.
- Reliable transportation, driver’s license, insurance and driving record that that meets CCS Employee Driving Policy requirement for driving agency vehicle and/or transporting clients.
- Experience with crisis intervention.
- Commitment to working within mission, goals and objectives of Catholic Community Services.
- Fluency in second language, preferably Spanish.
- Knowledge of resources in South King County area