Human Resources Generalist

Job Type

Full Time




Los Angeles
United States


Site / Location: First Street office in Boyle Heights (Los Angeles); other sites as needed

Work Schedule: Full-time, 37.5 hours per week, Monday-Friday from 8am to 4pm, additional hours as needed

Reports to: Director of Talent Management and Training

Salary: DOE


Through the use of Social and Restorative Justice Principals, Five Keys provides traditionally underserved communities the opportunity to restart their education with a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, AND COMMUNITY.


Originally established by the SF Sheriff’s Department (2003) as the first charter school in the nation to operate inside of a county jail, today Five Keys is a nationally recognized education management (non-profit) corporation that operates accredited charter schools and programs for TAY youth and adults at 70 locations across California. Five Keys operates with the goal of restoring communities through education and other programs that respond to the students’ and community needs---which in turn creates safer communities.

Five Keys provides a range of educational programs and services including: high school diploma, career and technical education, digital literacy, ESL, cognitive behavioral, recovery programs, case management, correctional education consulting and college access to transitional aged youth and adults in six California counties.


The HR generalist is directly responsible for the overall administration, coordination, and evaluation of the human resource function and performs human resources-related duties at the professional level and may carry out responsibilities in some or all of the following functional areas: employee relations, training, recruiting, labor relations, benefits, and performance management.


  • Participates in developing departmental processes, programs and systems
  • Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed
  • Assists in carrying out various human resources programs and procedures for all company employees
  • Participates in benefits administration including assisting employees with enrollment, answering questions and providing resources
  • Responsible for carrying out various human resources programs and procedures for all company employees
  • May participate in the recruitment effort for all staff levels; writes and places advertisements; works with supervisors to screen and interview candidates; conducts reference checking; extends job offers; conducts new-employee orientations; monitors career-path program and employee relations counseling; represent Five Keys at job fairs
  • Participates in administrative staff meetings and attends other meetings, such as seminars
  • Maintains Human Resource Information System records and compiles reports from database as needed
  • Ensures compliance with all federal, state, and local employment laws
  • Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention
  • Administers leaves of absences and worker’s compensation claims
  •  Accountable for new-hire on boarding process and experience
  • Coordinate with Sheriff’s Dept. for jail clearances as needed
  • Conducts exit interviews, analyzes data, and makes recommendations to the management team for corrective action and continuous improvement
  • Alerts leadership team of potential HR issues as necessary, such as employee complaints, major policy violations, etc. and works with them to resolve issues with employees
  • Participates in and assists in investigations, under the direction of the Director of Talent Management and Training or the Sr. HR Generalist
  • Assists with responses to EEOC and NLRB charges
  • Continually strives to stay up to date on local, state and federal employment law changes, best practices and developments in the HR/education industries.
  • Maintains compliance with federal and state regulations concerning employment.
  • Completes and responds to Benefit Audits, Disability, Paid Family Leave, Unemployment claims
  • Conducts exit interviews
  • Assist with other departmental tasks and organization-wide initiatives as needed
  • Abide by Five Keys and Sheriff’s Department policies and procedures
  • Performs other related duties as required and assigned


  • Requires prior knowledge of principles and practices of human resources
  • Must be familiar with the basic employment laws and knowledge of where to find answers
  • Must be tech savvy, able to learn and navigate the HRIS system
  • Advanced proficiency in MS Office and professional communication, including spelling and grammar
  • Requires effective oral and written communication skills; ability to express complex ideas with clarity and precision in written documents
  • Requires excellent interpersonal skills and computer literacy
  • Excellent typing skills and attention to detail, especially when doing data entry
  • Must be willing and able to work in a correctional facility and travel throughout the area to community sites
  • Must possess advanced knowledge in employment laws and able to source and utilize resources as needed to  find answers
  • Willingness to learn new things and adapt to constantly changing circumstances
  • Must be able to maintain strict confidentiality and take all precautions when handling sensitive information
  • Must have excellent customer service skills and be willing to go the extra mile in finding answers to employees’ and managers’ questions
  • Excellent organizational skills
  • Eagerness to learn new things and adapt to constantly changing circumstances
  • Ability to handle multiple deadlines and tasks simultaneously
  • Advanced problem-solving skills; tactfully address and resolve questions/concerns


This position typically requires:

  • Two to three years’ experience as a human resources generalist, or other equivalent combination of education and experience
  • A minimum of one (1) year of strong recruiting experience, preferably in education
  • Valid CA driver’s license and reliable vehicle
  • Leave of Absence administration experience preferred


  • Frequent and prolonged standing, walking, and sitting
  • Frequent talking and hearing conversations
  • Occasional reaching with hands and arms
  • Occasionally lifting up to 25 pounds
  • Ability to follow oral directions in emergency situations
  • Travel to multiple sites required



  • Must be willing to work in a correctional facility and travel throughout the area to community sites
  • Work environment varies from site to site. There is some personal safety risk working with the at-risk population
  • Moderate noise level


We offer a competitive benefits package. The benefits will vary depending on the position.

• Medical with very low employee premium contributions

• Employer paid Dental

• Employer paid Vision

• Employer paid Life Insurance

• Employer paid AD&D, Short- and Long-term Disability

• HRA Benefit

• Pre-Tax Flexible Spending Accounts

• Pre-Tax Transit and Parking Accounts

• State Teachers Retirement (STRS) with Employer Matching for eligible employees

• 403 (b) retirement plan with Employer Matching for non-STRS positions

• Free Employee Assistance Program

• Generous Paid Time Off

• Gym membership reimbursement up to $100 for employees

Professional Level


Minimum Education Required

No requirement

How To Apply