Match Support Specialist

Job Type

Full Time




20 Park Plaza
Suite 1420
United States


Do you believe in the power of transformative relationships for girls? Are you ready to impact the Greater Boston community one girl at a time? If you answered yes, and the idea of being part of a collaborative, performance-driven, focused team excites you then join us! At Big Sister Association of Greater Boston we have been helping girls reach their full potential through positive mentoring relationships with women since 1951. We are the largest mentoring organization in Greater Boston exclusively serving girls. 


We hold equity as an important value; we do not discriminate against people based on race, ethnicity, sexual orientation, nationality, ability, age, gender identity or gender expression. We are committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color and bilingual candidates are encouraged to apply. If you are interested in working at a well-established, fast-paced and supportive organization committed to serving girls, please apply. You may submit your cover letter and resumé by clicking on the email link at the bottom of the position you are interested in, and attach your cover letter and resumé as a Word document or a PDF. 


Big Sister Association is seeking dynamic individuals to join our Community-Based Mentoring team.  The Community-Based Mentoring program is a one-to-one mentoring program which matches girls, age 7-15, with adult women mentors.  As a Big Sister staff member you will contribute to a mentor-rich community in which every girl has access to the individual nurturing, guidance and support she needs to become a confident, competent and caring adult. Big Sister Association of Greater Boston is the 2015 National Agency of the Year with Big Brothers Big Sisters of America because of our commitment to healthy, long-lasting relationships between women and girls.   


The Match Support Specialist provides case management support to program participants to ensure longer and stronger relationships between Big Sister and Little Sister.  The Specialist also conducts introductory match meetings to launch new match relationships. 



  • Maintain an assigned caseload of approximately 90 Community-Based matches  
  • Conduct regular phone and email check-ins with Big Sisters, Little Sisters, and families, in order to: 
  • Provide on-going support related to match activities, child safety, child development, and match relationship development 
  • Provide comprehensive documentation related to strength of match relationship and support needs for each match participant 
  • Share information about community resources, agency activities, programs, and opportunities to donate 
  • Conduct introductory match meetings at the Little Sister’s home  
  • Facilitate positive closure for matches that are unable to continue meeting as part of the program 
  • Re-engage Big Sisters, Little Sisters and families as appropriate after match closure 
  • Conduct match surveys and annual outcome evaluations with Big and Little Sisters 
  • Attend and lead match activities as assigned, seeking opportunities to make meaningful in-person contacts with matches 
  • Attend and participate in weekly supervision, team and staff meetings, and additional professional development opportunities 
  • Assist with agency special events as requested 
  • Other duties as assigned by direct supervisor 



  • Bachelor’s degree required in a related field  
  • One year experience in a social service setting preferred 
  • Access to a car strongly preferred; valid Driver’s License required 
  • Intermediate proficiency with Microsoft Word, Outlook and Excel 
  • Prior experience working with a database helpful 
  • Availability and flexibility to work weekday evenings and weekends on a regular basis, as well as travel to varying local venues 
  • Sensitivity to and experience in working with culturally diverse populations 
  • Proficiency in languages other than English preferred 
  • Sensitivity to and experience in working with girls and women 


Reports to: Assistant Manager of Match Support 


Big Sister is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual and bicultural candidates are strongly encouraged to apply.  If you are interested in working at a well-established, fast-paced and supportive organization committed to serving girls, please apply.  


Please send cover letter and resume to: hr@bigsister with subject line “Match Support Specialist” 


Disclaimer:  Although the Agency has attempted to accurately and thoroughly describe this position, the Agency reserves the right to change the same, including changing, adding to or subtracting from the duties outlined, within the sole discretion of the Agency, at any time, with or without advance notice. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.   

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Please send cover letter and resume to: hr@bigsister with subject line “Match Support Specialist”