HR Officer (Technology and Analytics) P3

Job Type

Full Time




Europe, Western 78881
Europe, Western


Job Description:




The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.




The HR Technology and Analytic Branch - HRMOI is responsible for on-going support to critical HR operational processes through the appropriate provision and application of information, processes and enabling technologies. It is also responsible for the developing of the HR Division Technology strategy and roadmap that will support integrated talent management processes, enable full visibility into our global workforce by deploying a technology solution that integrates people processes, data and intelligence from corporate and satellite systems and databases, and will provide workforce analytics and tools to support evidence-based decision making across people-related processes (in particular workforce planning, recruitment, reassignment and deployment to emergencies).

The Branch consists of three teams:

(1) HR Technology

(2) HR Systems Administration and Support

(3) HR Reporting & Analytics.

Under the supervision of the Chief HRMOI, the HR Officer (Team Leader) will be responsible for the coordination and implementation of HR Technology projects and related field support. This includes coordination of the HRM technology projects and teams in design, testing, development and implementation of the information systems, analytics and tools that support HR business processes and decision-making. This role partners with internal and external business partners, and research best practice and technology to ensure continuous improvement to HR systems, analytics and processes.


KEY ACCOUNTABILITIES (not all-inclusive)


Perform Analyis of revised/new HR policies and procedure to determine their impact on the HR Management Information Systems;

Participate in the review of HR business processes and propose innovative solutions for their simplification, efficiency and effectiveness;

Lead the preparation of business requirements for changes/enhancements of the HR systems to ensure they are reflective of legislation and support WFP effectively.

Maintain relationship with relevant counterparts in WFP (Finance, Budget, Administration, IT and others) and provide operational input to ensure cross functional processes and systems are in place and functioning as required;

Maintain relationships with and provide operational support to third party bodies, including Social Security, Insurance, Pension Fund, Credit Union, and other to;

Partner with internal and external stakeholders to design, test, and maintain any necessary integrations, as well as ensure existing interfaces continue to run smoothly and provide accurate results.

Partner with HR Policy and other HR branches, Legal and IT to ensure that our systems and processes adhere to relevant policies, standards and guidelines

Lead and motivate a small team of HR staff, monitoring performance, providing coaching, training and guidance to ensure appropriate development and enable high performance.

Participate in the implementation of HR projects as required.

Other Specific Job Requirements

Act as the primary focal point to IT in the development of business cases and project plans required to implement new or enhanced functionalities in HR;

Monitor the performance of HR systems, analyse errors and liaise with IT to seek solutions, identify workarounds and provide guidance to users worldwide on the system functionality and use;

Test and validate the IT solutions before these are implemented;

Provide subject matter expertise for training and documentation of information systems and processes, including the preparation of guidelines for the user community;

Perform any other duties as required.





Understand and communicate the Strategic Objectives: Utilizes understanding of WFP’s Strategic Objectives to communicate linkages to team objectives and work.

 Be a force for positive change: Proactively identifies and develops new methods or improvements for self and immediate team to address work challenges within own work area.

 Make the mission inspiring to our team: Identifies opportunities to further align individual contributions with WFP’s mission of making an impact on local communities.

 Make our mission visible in everyday actions: Helps colleagues to see the link between their individual tasks and the contributions of their unit’s goals to the broader context of WFP’s mission.


Look for ways to strengthen people's skills: Is able to identify, support and encourage focused on-the-job learning opportunities to address gaps between current skillsets and needed future skillsets for WFP.

 Create an inclusive culture: Recognizes the contributions of teammates, and encourages contributions from culturally different team mates to recognise the value of diversity above and beyond just including it in programming for beneficiaries.

 Be a coach & provide constructive feedback: Provides and solicits ongoing constructive feedback on strengths and development opportunities to help develop individual skills, whilst also helping others identify areas for improvement.

 Create an “I will”/”We will” spirit: Sets clear targets for self and others to focus team efforts in ambiguous situations (e.g., unprecedented issues and/or scenarios).


Encourage innovation & creative solutions: Thinks beyond team’s conventional approaches to formulate creative methods for delivering food aid and assistance to beneficiaries.

 Focus on getting results: Maintains focus on achieving individual results in the face of obstacles such as volatile or fragile environments and/or organizational roadblocks.

 Make commitments and make good on commitments: Takes personal accountability for upholding and delivering upon team’s commitments and provides assurance to stakeholders.

 Be Decisive: Demonstrates ability to adjust to team’s plans and priorities to optimize outcomes in light of evolving directives, while also responding quickly in high-pressure environments, such as in emergency settings.


Connect and share across WFP units: Demonstrates an understanding of when and how to tactfully engage other units in conversations on impact, timing, or planning.

 Build strong external partnerships: Networks regularly with key external partners using formal and informal opportunities to understand each partner’s unique value proposition, and to build and strengthen relationships.

 Be politically agile & adaptable: Demonstrates ability to adapt engagement approach in the context of evolving partner circumstances and expectations.

 Be clear about the value WFP brings to partnerships: Demonstrates ability to articulate to internal and external audiences the value that individual contributions and immediate teams bring to partnerships.





Advanced university degree in Engineering, Computer Science, Business Administration, Math or Finance, or First level university degree with additional relevant work experience.


Five or more years of professional work experience in Human Resources involving information systems’ administration and support, of which at least 3 years at international level.

Experience in conducting business analysis, data analysis and preparing business requirements for system development, in performing testing and system deployment;

Experience in designing business processes and using modelling tools.

Technical Skills & Knowledge:

Knowledge and exposure to corporate information systems based on SAP especially SAP HR (Personnel Administration, Organizational Management & Time Management);

Training courses in one or more of the following disciplines: human resources management and information technology;

Good knowledge of HR business processes, practices and procedures.


Fluency in oral and written English is required. Intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP’s working languages) is highly desirable.




Non-Rotational Nature

Mobility is and continues to be a core contractual requirement in WFP. This position is however classified as “non-rotational” which means the incumbent shall not be subject to the regular reassignment process unless the position is reclassified as rotational.


Terms and Conditions

Selected candidate will be employed on a fixed-term contract with a probationary period of one year.

WFP offers an attractive compensation and benefits package, including basic salary, post adjustment, relocation entitlement, travel and shipment allowances, 30 days’ annual leave, home leave, an education grant for dependent children, pension plan and medical insurance. For more details please visit




22 June 2018




Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.




Excellent verbal and written communication, organizational and problem solving skills and the ability to work well under pressure.

Strong analytical abilities, both quantitative and qualitative and ability to leverage analytical skills in excel

Autonomy in decision-making and determining objectives and approaches to critical assignments

Strong project and time management skills with an ability to plan ahead, anticipate requirements, problems and obstacles and an ability to juggle competing priorities successfully, and to work on tight deadlines

Ability to produce high-quality written materials, including PowerPoint presentations as well as text documents

Attention to details and strong coordinating skills

Ability to build consensus across diverse and global teams

Ability to coach and motivate a team.

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

To apply: