Associate Director, Operations and Planning

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Published 9 days ago

The Center for Court Innovation is a non-profit organization that works to create a more effective and humane justice system by performing original research and helping launch reforms around the world. The Center creates operating projects that have been documented to reduce the use of jail and prison, assist victims of crime, and strengthen communities.  Nationally and internationally, the Center performs original research and provides consulting services to justice innovators.

Neighborhood Safety Initiatives (NSI), a program of the Center, is seeking an Associate Director, Operations and Planning to support the Mayor’s Action Plan for Neighborhood Safety (MAP) and the Bureau of Justice Assistance crime prevention grant.  Underway since 2015 and led by the Mayor’s Office of Criminal Justice(MOCJ), MAP is a comprehensive strategy to enhance public safety and strengthen community well- being in 15 public housing developments across New York City, and the BJA has allowed us to increase investments at Wagner Houses and extend the Center’s community engagement model to Jefferson and Johnson Houses in East Harlem. 

The Center is a key implementation partner in NeighborhoodStat is a resident-driven; community organizing initiative in partnership with the Mayor’s Action Plan for Neighborhood Safety (MAP). Underway since 2015, MAP is a comprehensive strategy to enhance public safety and strengthen community well-being in 15 public housing developments across New York City. The initiative aims to enhance safety and overall quality of life by strengthening collaboration and capacity among public housing residents. Since 2016, citywide meetings have been convened to share information and data, facilitate community engagement to identify neighborhood priorities, enhance the quality of life and spur collaboration and accountability among city agencies and local stakeholders.

NSI is working to advance the NSTAT process by assisting each of 15 designated communities to convene local stakeholder groups. NSTAT Stakeholder teams activities include collaboratively identify community conditions, prioritize local initiatives, access and analyze data, identify and leverage resources, improve resident capacity through trainings; and implement participatory placekeeping projects and policy recommendations that address structural racism, local concerns and enhance public safety, reduces victimization, promoting healing and improves well-being. The initiative’s overarching goal is to build community agency in policy change within a social, racial and spatial justice framework.

Reporting to the Project Director, the Associate Director, Operations and Planning will support the implementation of NSTAT processes, projects, and communication needs across 17 sites in the 5 boroughs, which includes participatory design processes, public space programming, built environment projects, social programming, training, direct action agendas, assisting with timely reporting, and general project administration.

Responsibilities include but are not limited to:

Operations & Project Management

  • Work closely with the Project Director and Deputy Director to manage Operations Staff that currently includes a Facilities Associate to advance all NSI tasks and timelines, including but not limited to  action plans, including site audits, and event and program support;
  • Work closely with the Project Director and Deputy Director, to update the policy and procedures manual for NSI;
  • Manage NSI’s event processing system and provide guidance to Management Staff, Program Managers and Planners in processing supply, catering and purchasing requests and coordinate delivery for program activities and events across the NSI team;
  • Manage and provide guidance and management support to Management Staff, Program Managers and Planners and Operations Staff with selecting vendors for supplies, event production for community events and participatory processes such as Local Stat, staff and participant retreats and programming; 
  • Work with Management Staff, Program Managers and Planners and Operations Staff to  prospective vendors to obtain bids for projects, repairs, and installations and sourcing materials;
  • Work with Management Staff, Program Managers and Planners and Operations Staff to  purchase action plan materials, maintain materials, and organize delivery details;
  • Facilitate Operations meetings that include Management Staff, Planners, and Facilities Associate;
  • Manage Operations Staff in the maintenance and coordination of program materials, place-making toolkit, equipment, technology, and other inventory;
  • Manage programs finances which includes payment protocols, bill processing, orders, expense reports, and American Express reconciliation in accordance with Center policies; 
  • Maintain inventory of office and program supplies including placemaking tool kit, postage, program participant incentives, and Metro Cards; 
  • Troubleshoot with the Center’s technology department when issues arise;
  • Attend the Center’s monthly fiscal, operations, COVID committee and facilities meetings;
  • Update and distribute internal staff directories, identification, uniforms, and related items;

Support and Manage Work of Facilities Associate

  • Supervise Facilities Associate who lends support to the MAP Engagement Coordinator/ Program Managers with the implementation of community events  and action plans, which includes built environment projects, public space programming, and social programs;
  • Supervise the Facilities Associate in the management of their duties and responsibilities which include event production, managing storage units, maintenance of the placekeeping toolkit and more;
  • Ensure Facilities Associate has the necessary information, training, resources and support for  the implementation of neighborhood engagement strategy and support project development, execution; 
  • Ensure Facilities Associate has the necessary logistical information necessary to execute their duties and responsibilities for each respective event or action plan project;

Planning and Strategic Support:

  • Support the development of working principles and practices that inform the workflow between operations, organizers, supervisors, design and communications;
  • Work with key Center staff to oversee calendars for all program activities and events;
  • Assist in the startup and implementation of community sites, as needed;
  • Assist with grant writing and reporting as needed; 

Contract Support

  • Facilitate operations meetings with subcontractors to ensure fiscal and operational compliance;
  • Ensure subcontractors have the necessary training and operational support by leveraging the expertise of NSI management staff and the Center’s fiscal, development and legal teams;


  • Ensure the timely submission of stipend requests for stakeholder teams monthly and communicate closely with fiscal and the Fund for the City of New York to ensure timely payments.;
  • Oversee and maintain spending trackers to keep track of project spending pace and habits;
  • Maintain all events on a centralized and digital calendar;
  • Work within the Concur system to ensure the timely reconciliation of the project’s AMEX
  • Process invoices in Concur and contracts in Agiloft as needed;
  • Other relevant duties, as assigned.

Qualifications:  The ideal candidate will have a Bachelor’s degree and a minimum of 5 years’ experience in project management and administration. The candidate must be passionate, skilled and experienced in working with communities to promote health and safety. Additional qualifications include: 

  • Superior project and time management skills; 
  • Exceptional analytical, communication, presentation and writing skills;  
  • Demonstrated capacity to identify and achieve project goals quickly, effectively, and successfully in a fast paced, high pressure environment;
  • Demonstrated ability to work with a diverse, multi-disciplinary team;  
  • Demonstrated ability to develop and maintain strong relationships with commercial vendors, community agencies, non-profit organizations and community groups;  
  • Availability to work weekends and evenings as needed.

Location:  Manhattan, NY with frequent travel to sites across all 5 boroughs

Position Type:  Full-time (occasional weekends, evenings and holidays)

Compensation: Salary range starts at $65,000. Excellent benefits package including comprehensive health, dental and life insurance, four weeks paid vacation, paid sick time, TransitChek, Flexible Spending Account plans for health and dependent care, a 403(b) retirement plan and a 401(k) retirement plan with a generous employer match.

The Fund for the City of New York/Center for Court Innovation is an equal opportunity employer. The Center does not discriminate on the basis of race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and seek applications from women, people of color, members of the lesbian, gay, bisexual, and transgender communities as well as individuals with prior contact with the criminal justice system.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete an employment eligibility verification document form upon hire. Only applicants under consideration will be contacted. No phone calls please.

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The Center for Court Innovation is a non-profit organization that works to create a more effective and humane justice system by performing original research and helping launch reforms around the world. The Center creates operating…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Professional Level


New York, NY 10018, US

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