10217 South Inglewood Avenue
The St. Margaret’s Center provides emergency and supportive services to poverty level and homeless individuals and families in the LAX area of Los Angeles. The Center is seeking an experienced Client Resources Coordinator to oversee The Rapid Rehousing for Transition Age Youth (18-24 y.o.) Program.
The Client Resources Coordinator is responsible for receiving referrals of unsheltered homeless TAY individuals through direct street outreach activities, Housing Navigators and through community referrals from mental health, hospitals, and social service agencies. Other responsibilities include identification of housing/apartments in Service Planning Area (SPA) 8 and developing partnerships with landlords, property owners and management companies to increase accessibility to permanent housing.
The goal will be to enroll TAY individuals into the Rapid Rehousing program, facilitate placement into emergency housing, if needed, connection to social services, employment and permanent housing. The Client Resources Coordinator may also assist client in obtaining housing readiness documentation and accompany person through housing application process, and will work as part of a larger team within the Coordinated Entry System (CES) of Service Planning Area (SPA) 8. Team outreach events and services with other CES partners from various agencies in SPA 8 will also be conducted.
Responsibilities include, but are not limited to:
- Receive referrals for unsheltered TAY individuals to be enrolled in Rapid Rehousing program.
- Initiate contact and establish a working interaction with unsheltered homeless TAY individuals for the purpose of providing assistance with attaining housing and access to needed services.
- Enroll individuals in program
- When shelter or social service linkage is not obtained, continue to engage with unsheltered homeless person and provide support.
- Assist in obtaining housing readiness documentation such as ID, social security card and income verification.
- Assist in locating housing suitable for placement.
- Assist in completion of housing applications and accompany individual to housing appointments when needed.
- Maintain complete client records, daily activity logs, mileage logs, and other reports as directed.
- Enter all client data in Homeless Management Information System (HMIS).
- Establish and maintain positive, productive working relationships with mental health programs, shelter programs, police (and other local officials), and providers of services and resources to homeless persons.
- Attend staff meetings, case conferences, training workshops and community meetings as needed.
- Bachelor’s degree required.
- One to three years of related experience, including outreach, preferred.
- Experience working with the homeless population a must
- Organizational, computer and communication skills required
- Good organization skills and detail oriented; ability to manage multiple cases efficiently and effectively.
- Strong oral and written communication skills
- Creative problem-solving skills
- A valid California driver’s license and insurance is required for the position.
KNOWLEDGE AND SKILLS:
- Passion for ending homelessness.
- Maintaining a non-judgmental attitude and a display of unconditional positive regard when working with unsheltered TAY individuals.
- Ability to have a “whatever it takes” attitude when working with challenging individuals.
- Ability to engage in street based outreach.
- Ability to work as a member of a team.
- Substance Abuse/Recovery background a plus.
- Strong people skills and ability to work effectively with people of varying racial, ethnic, cultural, educational, and socio-economic backgrounds.
- Familiar with Harm Reduction, Housing First and Trauma Informed Care models of service delivery.
- Ability to listen with sensitivity to young people’s feelings, needs, and point of view; demonstrate tact and courtesy in expressing opinions or ideas, projecting a positive image of St. Margaret’s Center, and recognizing opportunities to enhance community relations.
- Basic understanding of severe mental health, physical health, and substance abuse issues and symptoms.
- In addition to working in a typical office environment, CRC will be required to work in areas inhabited by homeless persons, to include working in dirty environments and dealing with challenging individuals.
Generous benefits package to include medical, dental, vision, life insurance, 12 paid vacation days, 10 sick days and 12 paid holidays, short and long term disability.
Minimum Education Required
How To Apply
Simultaneously mail, email or fax resume to (1) Catholic Charities of Los Angeles Human Resources Department; P.O. Box 15095, Los Angeles, CA 90015, fax to (213) 251-3402, firstname.lastname@example.org EOE; and (2), Program Manager, email@example.com. Email submissions preferred, no calls please.