Regional Director of Housing (Snohomish County)

Job Type

Full Time




United States


This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principals of antiracism and grounding those principles in everyday work are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply.

The primary focus of this position is oversight of a portfolio of housing units across multiple properties to assure all daily property management functions are carried out in accordance with established internal policies, laws and other requirements. 

  • Provide work direction, training and expertise in supervision of multiple staff from multiple disciplines (apartment management and general maintenance)
  • Ensure staff knowledge and compliance with all Fair Housing and Landlord Tenant laws/regulations
  • Ensurestaff knowledge and compliance with property-specific requirements,
  • Ensure accurate and timely resident data collection and data entry into data management systems such as Yardi, Client Track and WBARS as needed
  • Review and provide internal verification as to the accuracy of related data for external reporting purposes
  • Understand and work with staff to meet established operational and mission goals
  • Create, recommend, monitor and maintain approved program budgets and program plans
  • Ensure all properties within portfolio are well maintained, safe and providing a positive living environment
  • Ensure successful communication and coordination when working with staff from other departments and divisions.

Supervision, Director and Decision Making: 

  • Hire, train and supervise multiple staff from multiple disciplines (apartment management and general maintenance)
  • Facilitate staff skill development by providing clear, behaviorally specific performance conversations, feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem
  • Provide clear direction on organizational and property-specific objectives,establish accountability methods and monitor outcomes
  • Provide timely and good decisions to support staff and further established housing management goals

Organizational Leadership

  • Actively participate in agency wide directors meetings, SJAT meetings, committees and working groups that seek to improve systems, processes, methods, systems or services both within Housing Management, other agency programs, and periodically, external groups
  • Regularly attend and participate in Snohomish County All Division and Management Meetings
  • Lead internal and external collaboration efforts and partnerships that relate to the housing portfolio

Communications/Correspondence/Data Management:

  • Serve as secondary point of contact for resident inquiries and/or grievances
  • Provide guidance/templates for apartment manager use on a wide variety of resident communications & correspondence-including direction and authorization for providing residents with legal notices
  • Establish property-specific screening criteria in coordination with other agency stakeholders
  • Provide updated templates for and ensure completeness of applicant screening packets,resident move-in packets and data collection forms
  • Ensure apartment managers receive training and direction for all aspects of resident move-ins and move-outs (including leasing paperwork, unit turnover scheduling, resident orientations and accurate Yardi and Client Track data input as necessary)
  • Periodically monitor tenant ledgers and ensure all required notices are provided to residents and Housing Operations that result in accurate and timely rent collections/records
  • In coordination with other agency stakeholders, provide decisions and directions about use of outside vendors
  • Ensure resident files are current, accurate and easily understood
  • With internal agency assistance, complete required compliance reports in a timely manner and certify accuracy of data
  • Ensure unit maintenance files are current, accurate and easily understood
  • Assist with on-site volunteer coordination when needed
  • Conduct local market studies and establish rent levels and deposit requirements as part of budgeting process
  • Represent the YWCA at legal hearings when appropriate

Facilities/Asset Management: 

  • Ensure all properties within portfolio are well maintained, safe and providing a positive living environment
  • Collaborate with designated Facilities staff as needed in a timely manner to correct unsafe conditions and other building needs as identified
  • Provide unit inspections schedule to on-site staff and review results

Fiscal Management:

  • Draft property budgets and ensure program expenditures are within approved budget unless otherwise directed
  • Approve property invoices and expenditures
  • Monitor rent collections and make adjustments as necessary to program operations

Safety and Emergency Response: 

  • Provide first and secondary responses to emergencies
  • Ensure site safety inspections and trainings per the safety manual are carried out
  • Coordinate the 24/7 emergency and lockout response

Other Related Duties as Identified

Social Justice:

  • Implement all work by incorporating the YWCA’s Social Justice Initiative by understanding how racism, sexism, classism and other oppressions intersect and are embedded in all institutions and systems. Recognize that solving racism is the root of how we understand and heal from these –isms
  • Show demonstrated ability to interact with people of different cultures
  • Continue search for understanding of racial, gender and class equity
  • Adhere to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring.
  • Assure that clients, residents, staff, volunteers and community partners are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background.

Qualifications & Core Competencies:

  • 5 years of experience in affordable housing field or related field
  • 4 years of supervisory experience
  • Demonstrated experience/knowledge with:
  • HUD, Section 8, Low Income Housing Tax Credits and/or another government program which required resident income certifications and collection of resident data for reporting purposes
  • Using property management software for tracking resident data and payables, such as Yardi Voyager 
  • Experience working with communities of color and people from different cultures than your own.
  • Demonstrated understanding of the intersection of racism and poverty
  • Excellent knowledge of computer databases, spreadsheets, and word processing systems, including, Excel, Word, Outlook and PowerPoint
  • Demonstrated financial and/or statistics analysis and reporting experience
  • Experience with compliance and property management reporting
  • Knowledge of basic accounting and budgeting principles
  • Knowledge of Fair Housing standards and Landlord-Tenant laws
  • Knowledge of housing capital funding sources and government requirements
  • Demonstrated ability to effectively manage and meet multiple deadlines within tight time constraints and non-routine work
  • Demonstrated organizational skills; ability to prioritize and handle multiple tasks with frequent interruptions and changes in priorities
  • Ability to represent the agency well and develop and maintain strong working relationships
  • Strong commitment to diversity and social justice principles
  • Experience working with a culturally and linguistically diverse populations
  • Ability to speak and write English
  • Customer service orientation in working with staff, funders, and government agencies
  • High degree of discretion and excellent judgment
  • Ability and willingness to work independently and as part of a team and to make sound judgments


  • Salary DOE
  • Hours per week: 40hrs/full-time
  • FLSA Classification: Exempt
  • Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday and sick leave plans
  • At the time of hire, employees may choose to voluntarily enroll in the Fidelity 403b Plan. Typically after two years of employment, employees are eligible to participate in the YWCA Retirement Fund

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply