Education Technology Support Associate

Job Type

Full Time

Salary

Details: Entry Level; Commensurate with experience

Published

10/12/2018

Application Deadline

10/31/2018

Address

660 Pennsylvania Ave SE
Suite 302
Washington
DC
20003
United States

Description

CommonLit is a nonprofit edtech startup dedicated to closing the literacy gap for students in grades 3-12 across the United States and abroad. We develop open educational resources, flexible curricular materials, and integrated technology tools that promote high-quality reading and writing instruction. Our resources are freely available to all teachers and students at www.CommonLit.org. 


We are looking for an Education Technology Support Associate with exceptional people skills and a strong interest in supporting school districts, district leaders, and teachers with our education technology. The ideal candidate is excited to work for a fast-paced nonprofit startup, willing to wear many hats, and committed to closing the achievement gap. The person who assumes this role will communicate daily with deserving teachers and district leaders, who rely on CommonLit for access to high-quality literacy materials, so a passion for helping others is a must. This role allows for quick growth within the organization, including potential product or project management opportunities. 


The ideal candidate is extremely organized and strategic and would be able to quickly develop iterative but enduring systems to support the growth of the School Partnerships Team.


QUALIFICATIONS

  • A Bachelor’s degree
  • Experience providing exemplary customer service
  • Must be empathetic and friendly with a desire to help underserved communities
  • Must be a strategic self-starter, who can prioritize his/her time effectively
  • Dedication to providing an excellent user experience
  • Strong attention to detail required
  • Strong writing, editing, and analytical skills required
  • Design experience is appreciated though not required
  • Coding experience is appreciated though not required
  • Knowledge of SQL is appreciated though not required
  • Positive attitude and willingness to learn


RESPONSIBILITIES    

  • Assist the Product Support Specialist and School Partnerships Team in providing an exceptional user experience for our 7.5 million teacher and student users by investigating and solving user issues, monitoring user suggestions, and proposing product improvements.
  • Support the School Partnerships team in meeting customer success milestones.
  • User-test new features and provide constructive feedback on user experience (UX) and product design.


Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

careers@commonlit.org
https://www.commonlit.org/en/careers/education-technology-support-associate

Please send a resume and cover letter to careers@commonlit.org with Education Technology Support Associate in the subject line.


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