Clinical Case Manager/Program Supervisor

Job Type

Full Time




711 Van Ness Avenue
San Francisco
United States


Agency Overview

Founded in 1889, Felton Institute is the oldest nonsectarian, nonprofit charitable social-services provider in the City and County of San Francisco. Our mission is to strengthen families by providing caring, effective, and innovative social services, with special emphasis on the needs of low-income families, children, the elderly, and individuals who are disabled, thus improving the quality of life for all San Franciscans.


Program Description

LEAD SF is a multi-agency collaborative partnership program designed to divert repeat, low-level adult offenders at their earliest contact with law enforcement as an alternative to jail and prosecution. Working in close collaboration with SFPD and BART police, the Felton team will work with referred residents in the 16th Street/Mission neighborhood. We will provide case management and behavioral health interventions to support clients in addressing their substance use and/or mental health needs, promote wellness and recovery, and prevent recidivism.


Position Summary

Under the supervision of the Program Director, the Clinical Case Manager provides supervision to the Case Manager and Outreach Workers following the principles of harm reduction, trauma-informed care, and recovery and wellness. The focus of the Clinical Case Manager is to support and supervise staff as they engage high-need transition-age youth (TAY) and adult clients in therapeutic interventions, link them with appropriate social services, and support them on their path to recovery.


The Clinical Case Manager will provide clinical and administrative supervision and oversight to LEAD program staff to support the provision of high quality services. Program activities will include: engaging clients where they are most comfortable in the community, providing comprehensive client assessments, establishing Individualized Intervention Plans that will guide service provision, case management, client advocacy, and psycho-education. Additionally, Case Managers may need support in developing crisis prevention/ intervention plans, and providing crisis prevention and intervention services. Clinical Case Manager will ensure that staff adhere to laws regarding confidentiality and reporting requirements, and maintain accurate detailed observation and progress records for electronic data entry.  Additional duties may be assigned as needed in order to meet the requirements of the program.


Program Specific Responsibilities


·        Works a flexible full-time schedule to accommodate program/client needs. Some evening and weekend hours are required to support staff as they work those hours. This is not a 9-5 position in an outpatient clinic

·        Provides administrative case management supervision to staff who will complete assessments, service plan development, and service linkage (housing, financial, medical, etc.).

·        Ensures strong team coordination with other service providers

·        Performs intakes and comprehensive assessments with TAY and adults who may have psychiatric and dual diagnosis disabilities (substance use disorders)

·        Provides individual therapy to stabilize clients and prevent decompensation

·        Provides crisis prevention planning, crisis intervention and support, as clinically appropriate  

·        Supports staff as they conduct community outreach and engagement in order to provide services to clients safely within the community, as needed, and within the clinic, as appropriate

·        Maintains clinical records after each client contact or service, in accordance with mandated standards of Felton Institute and LEAD SF program requirements

·        Leads team meetings and case conferences through presentation of cases, discussion of clinical issues and exchange of information and ideas

·        Ensures strong collaboration with all justice-service and community-based partners to best meet the needs of all clients

·        Other duties and responsibilities may be assigned as required in order to meet program goals and objectives


Minimum Qualifications


·        A minimum of 3 years of supervisory experience with TAY and/or adult population with psychiatric and substance abuse diagnoses preferred

·        A minimum of 1 year experience working with a corrections-involved population preferred

·        Minimum of 1 year therapeutic intervention experience, applying comprehensive range of mental health and substance abuse counseling, assessment and crisis intervention skills

·        Masters degree in Social Work, Counseling or Psychology

·         Bi-lingual/Bi-cultural Spanish-speaking clinicians and supervisors encouraged to apply

·        Ability to work cooperatively on a multidisciplinary team, and to work with clients of diverse ethnic and cultural backgrounds

·        Understanding of DSM-5 diagnoses and appropriate treatment interventions

·        Ability to guide and support case management and outreach staff as they perform their activities sucha as plan development, service linkage, and crisis prevention/intervention

·        Strong organizational and time-management skills

·        Strong communication and interpersonal skills (both verbal and written)

·        Ability to maintain proper documentation as determined by programmatic requirements

·        Ability to be a team player with a welcoming attitude


Additional Information:


Division: Justice Services


Position: Full time

Salary: 55k – 60k  

Reports to and evaluated by: Director of Business Development



Medical, Dental, and Vision insurance (PPO or HMO options)

403(b) retirement plan

Employer paid life insurance

Employee Assistance Program

Flexible Spending Account (both medical and dependent care)

11 Paid holidays

21 days of Paid Time Off

Professional Level


Minimum Education Required

Master's degree

How To Apply

Please click on link to apply:



Robin Ortiz

Director of Business Development

Francisco, CA 94102