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Volunteer & Member Services Manager

Posted by
Greater Boston PFLAG
|
Waltham, MA
New
|
Published 15 days ago

Location: Temporarily remote 

    On-Site (Waltham, MA) 


Summary: Greater Boston PFLAG is a non-profit organization of parents, families, friends, and LGBTQ+ individuals who work to help change attitudes and create an environment of understanding so that our LGBTQ+ family members and friends can live in a world that is safe and inclusive. We accomplish this through support, education, and advocacy by offering: monthly support groups, a confidential resource line, parent-to-parent support, school programs that involve teacher and student training, community programs for businesses and other organizations. Greater Boston PFLAG’s office is located in Waltham, MA. 


Summary of Role:

This position offers a unique opportunity to increase community engagement through volunteer recruitment, training, management, and retention. The Volunteer & Community Services Manager will play an integral role in helping GreaterBoston PFLAG achieve its mission of providing support education and resources to parents, caregivers and loved ones of lgbtq+ individuals to create a safer and more inclusive world through understanding our various and evolving organization-wide volunteer and member needs and representing GBPFLAG through ongoing communications with our highly valued community of volunteers and members. 


As a primary point of contact with volunteers and members, responsibilities will also include answering questions, managing the support group facilitators and helpline volunteers and programs, facilitating onboarding procedures, enhancing and presenting virtual training materials, and leading community focused activities and programs. These activities and programs occur during both regular business hours, as well as evenings and weekends, to best serve our community needs.


The Volunteer & Member Services Manager will report to the Director of Program Outreach & Impact. 


Salary: $40,000-50,000/year .


Areas of Responsibility:

Volunteer Services

  • Support and manage GBPFLAG’s 16 support groups throughout Greater Boston
  • Oversee recruitment, training, and ongoing support of volunteers 
  • Manage communication with all facilitators and Helpline/1:1 volunteers
  • Maintain process to facilitate volunteer feedback/suggestions 
  • Strengthen and maintain relationships with speakers, facilitators, helpline volunteers, and other long-term volunteers
  • Manage volunteer tracking systems and maintain current and accurate records
  • Maintain support for current Support Groups and develop new support groups as needed
  • Manage annual volunteer appreciation events


Member Services

  • Strengthen and maintain relationships with our community of parents, caregivers, and loved ones of lgbtq+ individuals 
  • Connect members to the support, education, and resources of GBPFLAG


Program Collaboration

  • Communicate and advertise events/projects for volunteers
  • Support volunteer program opportunities introduced through corporate program relationships


External Communication

  • Manage the volunteers email account and respond to inquiries on a timely basis
  • Data Collection/Systems Management
  • Coordinate volunteer database/information, with relevant departments
  • Manage reporting as needed by organization on numbers/hours and uses of volunteer


Events/Fundraising

  • Assist in recruiting volunteers for help at special events, conferences and fundraising galas (Pride & Passion)
  • Assign and supervise volunteers as needed at events, conferences, galas


Training and Experience

Qualifications

  • Passion for GBPFLAG’s mission and purpose and an ability to communicate this passion to others
  • There are innumerable ways to learn, grow and excel professionally. We know people gain skills through a variety of professional, personal, educational, and volunteer experiences. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below
  • Academic and/or experience working in any one of the following: business, communications, journalism, public relations, hospitality management, or recreation or other relevant area
  • Volunteer and/or membership management, with a minimum of 3-5 years of relevant experience is required
  • Experience with peer-led, non-clinical support group management
  • Communications skills, experience in internal and external communications, including newsletters, training content creation, and project planning
  • Experience with database systems, Salesforce
  • Experience managing volunteers 
  • Strong demonstrated use of Excel, Word, PowerPoint


Our Commitment to Diversity and Inclusion: Sexual orientation, gender identity and gender expression cross every race, ethnicity, sex, age, religion, ability and socio-economic class. We are passionate about creating an inclusive team of employees, volunteers and partners that promotes and celebrates this rich diversity in everything we do.

Location: Temporarily remote 

    On-Site (Waltham, MA) 


Summary: Greater Boston PFLAG is a non-profit organization of parents, families, friends, and LGBTQ+ individuals who work to help change attitudes and create an environment of understanding…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Application Deadline
    August 20, 2021

Salary

$40,000 - $50,000

Benefits

  • Paid Time Off
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Short Term Disability Insurance
  • Long Term Disability Insurance
  • Simple IRA
  • Paid Time Off
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Short Term Disability Insurance
  • Long Term Disability Insurance
  • Simple IRA

Location

Temporarily Remote
Work must be performed in or near Waltham, MA
Associated Location
85 River St, Waltham, MA 02453, USA
Suite 3A

Apply to This Job

Instructions:

To apply, please send a cover letter and resume to mallory.hubbard@gbpflag.org by Friday August 20, 2021. Applications will be received and reviewed on a rolling basis.

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