Development Operations Coordinator

The Development Operations Coordinator is responsible for the operational functions of the Development Department. This person has excellent project and peer management skills; has strong organizational, customer service, and communication skills; and has the ability to work independently as well as on a team. Reporting to the Managing Director of Development, the Development Operations Coordinator will create, maintain, implement and/or support development systems that will enable the entire Development team to perform with greater efficiency and accountability. Specifically, this person will support fundraising efforts through facilitating the maintenance and use of the centralized donor database, ensuring timely donor thanking and gift processing, supporting research efforts, and playing a key role in revenue management and planning.

City Year values and continuously works to build an equitable and inclusive culture where diverse people feel they belong.Job Description

Responsibilities

As a member of the Development team, the Development Operations Coordinator will:

Provide meeting support, analysis reports, and maintain general departmental operations, including:

• Support the Managing Director of Development in communicating important information on a regular basis to the team regarding deliverables of all kinds.
• Coordinate regular development department meetings, including preparation of the agenda, tracker, calendar, etc.
• Assist fundraisers in preparing for monthly pipeline meetings, including updated revenue figures, and pipeline reports.
• Create progress and analysis reports to assist the Managing Director of Development in assessing the revenue plan.
• Maintain processes, resources, and templates for the development team, website, and other mediums.
• Event support for City Year tentpole events, ranging from managing guest lists to preparing speakers and day of event oversight.

Coordinate customer relationship management processes, including:

• Assist fundraisers in creating pledge agreement letters and send to donors; send invoices and pledge reminders as necessary.
• Send gift acknowledgement letters, document in donor database, and complete gift transmittal form within 48 hours of receipt.
• Follow-up with City Year Headquarters to ensure proper entry of all gift data as necessary.

Manage and maintain the donor database:

• Ensure team use of database and provide ongoing training to the team so that they can actively utilize and benefit from the database.
• Maintain data integrity and accurate constituent records with sufficient data to ensure data exports for events, mailings, and other needs.
• Conduct weekly audit of fundraising progress reports to ensure they are up to date and all revenue is accounted for.
• Research key prospects or request research from City Year Headquarters team.
• Document meetings and actions in donor database.

Qualifications:

• 1-2 years relevant experience, fundraising, sales, or marketing preferred.
• Experience with a donor database preferred, such as Raiser’s Edge or Salesforce.
• Strong computer skills, especially in Microsoft Excel and PowerPoint.
• Ability to work periodic scheduled evenings and weekends.
• High energy, positive “can-do” attitude, flexibility, teamwork, attention to detail, and high degree of initiative.
• Demonstrated ability to develop and manage complex relationships across various levels and functional areas.
• Demonstrated deep commitment to City Year's mission, core values, and our commitment to diversity and inclusiveness
• City Year/AmeriCorps experience a plus

Additional Qualities Needed:

In order to succeed in this role, an applicant must have the following competencies:

• Relationship Management: Able to cross manage their peers and supervisors against internal project deadlines and initiatives. Balance their own projects against the needs of others.  Able to work independently as well as on a team.  Understand urgent versus important.
• Executes to Results: Strong ability to create and execute against work plans. History of meeting goals and achieving benchmarks and holding self and others accountable. Trouble-shoot and work well with others. Ability to manage a high volume of donor transactions and be productive in a fast-paced multitasked environment. Committed to process and efficiency.  Must be very detail-oriented.
• Communication: Demonstrated ability to communicate clearly and effectively, both verbally and written. Good listener, empathetic team player, and flexible.
• Desire to learn: City Year has a unique service model and organizational culture. Successful applicants will have strong experience and a proven track record of success in the above areas but must also be willing and eager to continue to learn.