Director of Public Agency Accreditation

Job Type

Full Time




New York
United States



The Director of Public Agency Accreditation leads COA’s mission-driven work with public human services agencies, providing overall leadership and administration for the Public Agency Accreditation Program. The Director is responsible for establishing and monitoring program plans, setting quality improvement goals, supervising program staff, and maintaining strong working partnerships with COA’s many stakeholders including state and local agencies, COA staff across departments, volunteer peer reviewers, partner organizations, and subject matter experts. The Director is responsible for the development and growth of the program and is the lead customer service representative/liaison for Public Agency Accreditation. The Director is a member of COA’s leadership team, responsible for facilitating a culture of quality and innovation and contributing to strategic, long-term, and annual initiatives aimed at increasing COA’s impact within the human services field.


Program Administration

·        Long Term, Annual, and Project Planning: In partnership with organization leadership sets vision, strategic direction, and establishes goals for the program and develops the program’s long-term, annual and project work plans and proactively updates plans.

·        Personnel Development and Supervision: Provides supportive and results-oriented supervision to program staff and promotes personnel development through coordination with staff around professional development and performance review. Supervises contractors as applicable.

·        Budget Development and Resource Management: Develops and monitors annual program budget, ensures ethical use of agency resources, completes monthly expense reports.

·        Program Development: Responsible for managing the development and growth of the Public Agency Accreditation business line, including but not limited to: building relevance and value for the field; developing and implementing a project plan; managing project team performance; effective and timely communication; ensuring that project tasks are delivered on schedule and within scope; and monitoring performance measures, evaluating results against projected/expected outcomes, and implementing mid-course corrections, as needed.

·        Other duties as assigned (e.g.: contract / project management, committee participation, training, standards consultation, etc.)

Program Operations

·        Accreditation Coordination: Provides and oversee the provision of direct service to public agencies pursuing accreditation including assessing agencies’ strengths and areas for opportunity; assigning accreditation standards and providing guidance and interpretations; establishing accreditation timelines with agencies; and ensuring accreditation process activities are concluded in a timely manner.

·        Accreditation Operations Support: Partners with other COA departments to oversee the coordination of the accreditation process; maintains policies, procedures, guidelines, tools and resources; collaborates to support technology functionality; provides guidance around the development of the accreditation standards; provides support and assists in the development and provision of training to agencies and Volunteer Reviewers in relation to accreditation; and scheduling, facilitating, and ensuring follow-up for all related meetings.    

Stakeholder Engagement and Outreach

·        Partnerships: Maintains and expands COA’s collaborations with external stakeholders, including public agencies, national and local technical assistance providers, membership associations, and other leaders in the public human services field.

·        Field Knowledge: Ensures the Public Agency Accreditation Program maintains general expertise about the field including national and local policy, best practices, promising approaches, and research evidence by developing and maintaining mechanisms for tracking and expanding this knowledge in order to promote a high quality and high impact accreditation program.

·        Outreach and Marketing: Develops and executes outreach and marketing strategies aimed at growing the reach of the program including participation at conferences, timely engagement with prospective agencies, and outreach campaigns that showcase COA’s services; ensures marketing materials (webpage and print materials) are current and of high relevance and quality.


·        Master’s degree in Social Work or related field required. 

·        Two (2) years of supervisory experience, and five (5)- six (7) years of directly relevant work experience required; relevant experience includes work in public agencies administering social service programs, conducting quality improvement activities, project management, policy development and planning, or accreditation coordination experience required.


·        Knowledge

o  In-depth knowledge of public human services direct practice and administration within child welfare, behavioral health or other human services area required

o  Knowledge of the principles and processes of accreditation preferred

·        Skills

o  Independent and innovative leadership skills

o  Effective staff supervision (ability to identify the best people for the job; ability to motivate, develop, and direct people to help improve their knowledge, skills, and productivity; ability to encourage and build mutual trust, respect, and cooperation among team members)

o  Strong organizational and project and program management skills (ability to establish long and short term goals and objectives, identify and organize required resources, and execute the strategies/actions to achieve them)

o  Strong (qualitative/quantitative) analytical, facilitation, and learning skills (ability to analyze complex issues and clearly and concisely communicate key findings; ability to build constructive and cooperative working relationships with a broad range of internal and external stakeholders, and maintain them over time)

o  Ability to manage competing priorities, multi-task, and meet deadlines simultaneously

o  Strong solution oriented problem-solving skills (ability to use logic and reasoning to identify the strengths and weaknesses of alternative approaches/solutions to problems)

o  Strong oral and written communication skills

o  Computer proficient (MS Office)

·        Professional Expectations

o  Committed to COA’s mission and continuous quality improvement within human services agencies; Pursues activities to enhance personal and professional growth for self and others

o  Demonstrates respect for the cultural and ethnic diversity of COA’s staff and stakeholders and each person’s individuality and preferences

o  Proactively identifies opportunities and takes action to improve operations; Offers and accepts constructive feedback; Contributes to the development of new ideas

o  Actively engages in problem solving; Seeks resolution of conflicts

o  Is organized, efficient, and effective; Sets goals for work tasks; Identifies priority issues; Meets performance expectations

o  Works collaboratively with others to encourage and support the accomplishment of goals/tasks   

o  Provides exemplary customer service to all COA stakeholders; Interactions are timely, responsive, and courteous

o  Protects the confidentiality and the information/documentation obtained by nature of our work

Reports to: Chief Executive Officer

Supervises: One (1) Program Associate, One (1) Accreditation Coordinator, and Independent Contractors/Consultants as applicable


Medical and dental insurance, a voluntary vision plan, a 401(k) plan, Employee Assistance Program, Short Term Disability, Long Term Disability, Life and other insurances, Professional Development Plan and Tuition Reimbursement.

Professional Level


Minimum Education Required

Master's degree

How To Apply


Visit the link above and be prepared to include the following:

  • Cover letter that explains your interest in the position, qualifications for the role, and how the position supports your career goals and your salary expectations
  • Brief writing sample (1-2 pages which reflects professional writing skills)
  • Current résumé