Senior Case Manager - Domestic Violence Shelter, Queens

Summary: The Safe Horizon DV Shelter Program provides safe and confidential spaces for DV Survivors and their children. We are committed to providing these services with empathy, compassion, professionalism, non-judgement, and respect. Our spaces respect survivors’ right to self-determination and focus on giving families and individuals the space, both emotional and physical, to heal from the victimization and trauma they have experienced. 

Responsibilities: 

The Senior Case Manager provides both practical advocacy services and support to domestic violence survivors and their children in a residential setting.  Duties may include some or all of the following:

• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. 

• Provide ongoing safety assessment and risk management, crisis intervention, crisis counseling, emotional support and case management services of complex client cases

• Advocate on behalf of clients with both internal and external partners to increase client’s access to benefits and resources; provide accompaniment as necessary and requested by clients

• Maintain accurate and timely documentation of case files, including funder reports

• Provide ongoing safety assessment and risk management, crisis intervention, crisis counseling, emotional support and case management services of complex client cases

• Advocate on behalf of clients with both internal and external partners to increase client’s access to benefits and resources; provide accompaniment as necessary and requested by clients

• Provides support and training for case management staff around Safety Assessment and Risk Management

• Maintain accurate and timely documentation of case files, including funder reports

• Engaging residents in weekly individual case management sessions that focus on engagement, de-escalation, risk management and safety assessment;

• Participating in staff meetings, case conferences, supervision meetings, trainings and other meetings as required;

• Assisting in the daily operations of the work site to maintain adequate coverage, and a trauma informed/ healing environment;

Qualifications: 

• High school equivalency or high school diploma plus three years of relevant training and experience in human services or related field, including some prior experience working with victims of crime or; 

• Bachelor’s degree plus one year of experience in a human services or related field 

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment 

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply 

Please follow this link to view complete EEO Law and complaint filing information:

http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf