SNAP Case Manager

Job Type

Full Time


Minimum: $35,000
Maximum: $39,000



Start Date


Application Deadline



United States


Position Overview

The SNAP Case Manager is responsible for the oversight of the Coalition Against Hunger’s SNAP hotline and outreach efforts, and for supporting SNAP clients’ success in receiving benefits. This position works closely with The Coalition’s policy, as well as communications and outreach staff. This is a full time, exempt position reporting to the Operations Manager.

Scope of Work

·         Ensure that clients who call our SNAP hotline, or otherwise reach out to CAH for assistance, are supported in their efforts to receive the benefits for which they qualify, by providing comprehensive case management support

 ·        Educate volunteers and the general public on the importance of the SNAP program

·        Train Coalition hotline volunteers, preparing them to take on hotline shifts unassisted

·         Provide training for other non-profit organizations on the SNAP application process

·         With The Coalition’s Policy Director, work with elected officials and others to inform and support improvements to benefits administration

·         Gather client impact stories and work with The Coalition's communications and outreach staff to tell those stories

·         Maintain expertise on SNAP policy and administration

Key Qualifications

·        Bachelor degree required

·        Understanding of the intricacies of the SNAP program and/or other federal benefits programs

·        Candidate must be self-motivated and self-directed

·        Experience with Salesforce

·        Excellent communications skills and ability to patiently support clients who may be experience stress when they contact us

·        Requires very occasional weekend and evening hours


Full benefits packet including health care, and paid sick and vacation time.

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

Please send resume and related materials to: Executive Director: