Quality and Training Administrative Coordinator

Job Type

Full Time

Salary

Minimum: $40,000
Maximum: $50,000

Published

08/06/2018

Application Deadline

08/20/2018

Address

New York
NY
United States

Description

POSITION SUMMARY


The Quality and Training Administrative Coordinator is responsible for supporting the daily operations of the Client Relations Department by providing administrative support and technical assistance with COA webinars; online, self-paced and onsite trainings; and internal quality improvement initiatives.


SPECIFIC DUTIES/RESPONSIBILITIES


·        Schedules and facilitates various types of trainings ranging from one hour to multi-day programs conducted in-person or online to support COA’s business lines

·        Coordinates logistics for in-person trainings, both onsite and off-site, which includes updating, developing and shipping training materials, ordering supplies, equipment and catering, and assisting with onsite setup, when appropriate

·        Collaborates with COA’s Finance Department to ensure accurate and timely billing of trainings

·        Coordinates training logistics including reserving training facilities, travel arrangements, and hotel accommodations

·        Liaises with external and internal subject matter experts to ensure contract deliverables related to training are met

·        Creates campaigns and associated workflows in Salesforce for all COA trainings and webinars to facilitate the collection, recording, reporting and analysis of training related data

·        Markets training and webinar programs through various communication platforms, including email and COA’s website and newsletters

·        Provides timely, proactive and exemplary customer support to all of COA’s stakeholders by responding to inquiries and concerns, recommending appropriate trainings, and expedient training registration, etc. 

·        Responsible for task supervision of interns that conduct training activities such as printing and organizing training materials for face-to-face training

·        Assists in increasing consumer feedback regarding COA training and quality improvement processes

·        Maintains registry of complaints received via telephone, MyCOA and Volunteer Information Portals, and other modalities

·        Reviews customer satisfaction surveys and identifies and addresses technical issues related to training and quality improvement

·        Creates agendas and records minutes for COA’s quality improvement committee  

·        Assists with the development and revision of COA’s quality improvement plan and monitors project completion with internal departments

·        Participates in committees, workgroups, and interdepartmental meetings as needed to advance the work of the Client Relations Department

QUALITY EXPECTATIONS


·        Practices reflect COA’s mission and is responsible, flexible, reliable, and dependable

·        Demonstrates a commitment to high quality and responsive service; proactively identifies opportunities and takes action to improve operations; offers and accepts constructive feedback; contributes to the development of new ideas

·        Actively engages in client organization problem solving by responding to complaints

·        Highly organized, efficient, productive, and effective

·        Successfully collaborates with internal and external stakeholders with the goal of meeting identified objectives

·        Provides exemplary customer service to all COA stakeholders through timely, responsive, and courteous interactions and the dissemination of accurate information

·        Shows respect for each person’s individuality and preferences, and the cultural/ethnic diversity of COA’s stakeholders

·        Demonstrates a commitment to learning and improvement through the pursuit of activities that enhance personal and professional growth

·        Protects the confidentiality and the information/documentation obtained by nature of our work

   EDUCATION AND PRIOR EXPERIENCE


·        Bachelor's degree with a concentration in social work or related human services field

·        A minimum of one (1) year related work experience with administrative support, training coordination, and/or human services

·        Knowledge of and experience with accreditation preferred


SKILLS, KNOWLEDGE AND ABILITIES


·        Strong oral and written communication skills

·        Strong organizational and project management skills

·        Detail oriented

·        Ability to negotiate and administer contracts

·        Ability to identify and implement opportunities for better departmental service delivery

·        Willingness to learn new skills and develop professionally to meet the needs of COA

·        Strong analytical, facilitation, and team skills

·        Ability to work independently and effectively manage and meet the deadlines of competing priorities

·        Capacity in developing strong departmental and inter-departmental relationships as a means of facilitating productivity and customer satisfaction

·        Strong problem-solving skills

·        Software and program proficiency (MS Office, Salesforce, ReadyTalk, SMART Board, Canva, etc.)

·        Demonstrated knowledge of training/teaching technology including E-Learning software such as Articulate Storyline, Camtasia, Audacity, etc.

·        Ability to travel a few times annually to participate in conferences, COA trainings and workshops 

Benefits

Medical and dental insurance, a voluntary vision plan, a 401(k) plan, Employee Assistance Program, Short Term Disability, Long Term Disability, Life and other insurances, Professional Development Plan and Tuition Reimbursement.

Professional Level

None specified

Minimum Education Required

4-year degree


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