Strategic Partnership Manager

• Job Title: Strategic Partnership Manager 
• Salary Range: $70,000 - $80,000
• Reports to: Director of Learning & Innovation
• Status: Full Time (40 hours/week)
• Deadline to Apply: June 16, 2023
• Location: Washington, DC

About Generation Hope:

Generation Hope is a nonprofit organization with a mission to ensure all student parents have the opportunities to succeed and experience economic mobility by engaging education and policy partners to drive systemic change and providing direct support to teen parents in college as well as their children through holistic, two-generation programming. To date, we have provided over $1 million in tuition assistance, supported over 330 teen parents in college, celebrated more than 140 degrees earned through our program, and built relationships with more than 30 two and four-year institutions across the country. For more information, please visit www.generationhope.org.

By joining our team, you will be working for an organization named "one of the best nonprofits" by the Catalogue for Philanthropy. Not only do we live out and operationalize our values, we have done the work to create a culture that truly supports every member of our staff. The best part of our organization is the people, from the families we serve to the team we have deliberately cultivated. We strive for excellence while understanding the most valuable asset that we have is our people. We celebrate diversity in all of its forms, including thought, professional and lived experiences, race, gender - even taste in music. If this sounds like a mission and work environment you would like to contribute to and grow with, please consider joining our team. 

Position:  

The Strategic Partnership Manager will identify new opportunities and support ongoing clients and partners within Generation Hope’s technical assistance program, which strengthens the capacity of colleges and universities and other higher education organizations to better serve student parents. This position will coordinate every aspect of the project including initial client interaction, preparation of quotes, review and approval of contract terms, and customer communication during execution. Our clients include higher education institutions, associations, nonprofit organizations, and more. This position will also collect ongoing client feedback, build strategic partnerships, and design internal business plans. The Strategic Partnership Manager must be an energizing advocate for our work who is able to get people excited about investing in student parents and families. As a member of our Learning & Innovation team and a key member of our 30+ person staff, the Strategic Partnership Manager will be surrounded by people who care deeply about racial justice and who are bold, strategic, and committed to achieving progress toward our mission every year.  

Responsibilities:

• Lead sales of Generation Hope’s technical assistance offerings to maximize value to the customer and funding for the organization, regularly meeting annual revenue goals
• Liaise with new and existing client partners to understand and develop solutions for their students and families
• Work with the Director of Learning & Innovation as well as the CEO and COO to determine contract strategy and pricing  
• Create an annual plan for developing strategic and tactical relationships with institutions and organizations for initial, repeat, and multi-year technical assistance engagements
• Lead all intake meetings with prospective clients and ensure they move through the partnership pipeline
• Participate in meetings with the Development team and philanthropic partners to support cultivation of technical assistance contracts
• Draft and submit responses to RFI and RFPs and follow up on proposals through closing  
• Draft all contracts and collaborate with the Operations department to ensure contracts are accurate, consistent, and fully captured in Generation Hope’s accounting system
• Build awareness of Generation Hope’s services across the education field, concentrating on long-term, strategic client partnerships through effective client research, prospecting, and networking
• Meet with current and prospective partners via presentations and participation in relevant conferences and convenings
• Regularly monitor client projects, ensure resolution of any issues, and follow up relevant survey/evaluation feedback
• Collaborate with the Learning & Innovation team and other departments to ensure a superior customer experience for every client engagement, ensuring the team understands client needs, receives accurate timeline information, hears client feedback, and prioritizes support accordingly
• Work with the Communications team to craft consistent and compelling content for all technical assistance marketing and messaging
• Collaborate with the Operations team to ensure compliance with all fiscal policies and procedures and proper supporting documentation is provided throughout the development of partnerships
• Stay current on emerging trends in higher education and the student parent movement to effectively advise clients and the Learning & Innovation team
• Establish tools and processes (i.e., tracking calls in Customer Relationship Management (CRM) system, case management, etc.) for recording and responding to current and prospective clients (i.e., meetings held, presentations made, etc.) 
• Monitor and report key metrics for regular meetings with the Learning & Innovation team, CEO and COO, and board of directors, including outreach, presentations, warm-lead conversion, meetings held, and fall-off

Skills and Qualifications:

• Personal qualities of integrity, credibility, and a commitment to Generation Hope’s mission
• Bachelor’s degree in relevant academic field or equivalent experience
• 3+ years successful sales or fundraising experience required
• Familiarity with higher education or the larger education field preferred
• Experience selling a service (vs product) a plus
• Proven ability to understand and utilize sales best practices including objection handling, pushback scripting, etc.
• Collaborates within and across teams, functions, and stakeholders to support continuous process and service improvement
• Superior interpersonal and customer service skills
• Very strong verbal and written communication skills
• Ability to adapt communication styles to different audiences
• Addresses issues and provides solutions creatively, efficiently, and successfully
• Demonstrates ability to prioritize, organize, set, and meet deadlines, provide status updates, and deliver high-quality results based on the needs of each project
• Successfully manages time, cost, scope, risk, and quality to achieve desired outcomes
• Must be energized, self-motivated, and have the ability to work independently in a fast-paced, multi-tasking environment 
• Working knowledge and proficiency with Google Suite, Microsoft Office, including Outlook, Word, Excel and PowerPoint
• Experience with Customer Relationship Management (CRM) system a plus
• Occasional travel outside of the DC area is likely
• Personal and professional commitment to understanding and dismantling systemic and institutional racism

CANDIDATES MUST RESIDE IN WASHINGTON, D.C., VIRGINIA, OR MARYLAND BEFORE THE EMPLOYMENT START DATE. 

Generation Hope is a hybrid remote and in-office work model. 

Generation Hope provides full benefits, including 403(b), health, dental, and paid time off.         More information on benefits can be found at generationhope.org/careers. As a safeguard to the health of our employees, participants, and community, all new hires must be fully vaccinated against COVID-19 by the employment start date. Our full vaccination policy is available here. 

To apply, please complete the online application. If this link does not work, you can access the application at this URL: https://Generation_Hope.formstack.com/forms/apply_now. No calls, please..

Generation Hope is an equal opportunity employer. Generation Hope will not discriminate on any basis prohibited by law, including marital status, personal appearance, sexual orientation, gender identity or expression, family responsibility, matriculation, political affiliation, race, color, religion, sex (including pregnancy, childbirth, related medical conditions, breastfeeding, or reproductive health decisions), age, national origin, genetic information, veteran status, and disability.