Program Manager, Post-Secondary Success (New York City)

Job Type

Full Time



Start Date



30 Broad Street, 9th Floor
New York, NY 10004
New York
United States


About iMentor 

iMentor builds mentoring relationships that empower students in low-income communities to graduate high school, succeed in college, and achieve their ambitions. Students work with their mentors one-on-one, in-person and online, to develop strong personal relationships, nurture a college aspiration, navigate the college application process, and build critical skills that lead to college success. In New York City, Chicago, and the Bay Area, iMentor partners with public schools to ensure every student in the schools receives a mentor. iMentor also provides its curriculum, technology, and best practices to help nonprofits run effective programs in the iMentor model. 

Since 1999, iMentor has connected more than 25,000 students with mentors and this year, iMentor is serving nearly 9,000 students across the country. iMentor has been recognized through funding from many of the leading education funders in the country, including the Ballmer Group, the Michael & Susan Dell Foundation, the Robin Hood Foundation, the Bezos Family Foundation, New Profit Inc., and the Kresge Foundation. 


iMentor is one of the nation’s most innovative and quickly growing college success organizations. As a team, we are mission-focused, results-oriented, passionate and fun, and were named one of the Best Nonprofits to Work For by Opportunity Knocks and The Nonprofit Times

Position Overview

The Program Manager, Post-Secondary Success (PM) will be responsible for providing strategic guidance for mentee and mentor pairs enrolled in iMentor’s Post-Secondary Program that builds a path of success for students through post-secondary education. They will help mentees matriculate to, enroll in, and remain enrolled in 2-year or 4-year undergraduate and alternative pathway programs by providing ad hoc advisement; including registration deadlines, financial aid information, and applicable enrollment updates relevant to the post-secondary experience.

Reporting to the Director, Post-Secondary Success NYC, the PM will work to leverage and engage mentors as a “go-to” resource for enrolled students, providing timely and relevant information that focuses on how they can help mentees navigate the post-secondary environment. By having general knowledge of the post-secondary landscape, they can articulate the needs of adult volunteer mentors who support mentees through their transition from high school.

The ideal candidate will have at least 3 years of professional experience working to support programming within a post-secondary context, a strong customer service orientation, a passion for helping students achieve post-secondary success and the ability to motivate adult volunteers of all ages and backgrounds.


Enrollment Management & Pair Support

  • Manage pair enrollment in Post-Secondary Program
  • Monitoring pair participation and provide individual case management
  • Proactively and reactively support relationships through phone outreach and targeted messaging
  • Individual mentor coaching to ensure mentee progress through 2-year and 4-year college environment and alternative pathways
  • Help mentor and mentee pairs navigate important deadlines and decisions within the college landscape
  • Provide in-person college counseling support via ad hoc office hours and on-campus visits for mentees
  • Document all support provided and maintain high quality, timely notes on progress of all pairs

Outreach and Messaging

  • Contribute to mass text campaigns, e-mail marketing, social media, and listserv content for mentor and mentee audiences
  • Collaborate with the National Program Team to disseminate monthly curriculum content and resources
  • Work in conjunction with iMentor NYC high school program to orient pairs from the 12th grade to the Post-Secondary Program

Data and Participation Analysis

  • Provide proactive support/outreach to mentees and pairs based on focus lists based on participant data
  • Work closely with iMentor’s Research and Evaluation team to identify key data points relevant to understanding college persistence trends on both a national and local level

Events and Facilitation

  • Facilitate iMentor office hours to support individual students or mentee/mentor pairs
  • Develop and facilitate Post-Secondary Program orientation workshops, info sessions, and events


  • 3+ years of professional experience in college advising, admissions, college access programming, customer service and volunteer engagement
  • Demonstrated interest in working with people from various backgrounds and comfort interacting remotely with constituents
  • Comfort with using data and research to drive program results and assess engagement trends
  • Excited about the college access space and supporting first-generation college students as they matriculate to and through college and alternative pathways
  • Must have a customer service orientation with demonstrated support for remote program constituents
  • Must be a self-starter and proactive problem solver, able to elevate challenges and collaborate with leadership to develop solutions
  • Proven effectiveness in high-volume case management and customer/constituent support within a fast-paced setting
  • Strong organization and project management skills with ability to balance multiple priorities and high-volume tasks
  • Experience with large-group event facilitation, preferably with young adults or adult volunteers
  • Must also demonstrate the ability to maintain confidential and sensitive information
  • Intimate knowledge of CUNY/SUNY and opportunity programs, a plus
  • Travel to external meetings, partner schools and college campuses within NYC may be required
  • Aligned in thought and action with iMentor's values (
  • Views differences between individuals (race, gender, age, cultural heritage, physical ability, education and lifestyle) as an asset and demonstrates an appreciation of the diversity within iMentor
  • Bachelor’s degree required
  • Employment is contingent upon the completion of a satisfactory fingerprinting and criminal background check


Compensation & Benefits

  • Salary commensurate with experience
  • Up to 100% employer funded comprehensive medical and dental coverage
  • 18 days paid annual vacation and 13 paid holidays + most iMentor functions closed between Christmas and New Year’s Day
  • 401K match up to 4%
  • Significant opportunities for professional development and growth

Professional Level


Minimum Education Required

4-year degree

How To Apply

How to Apply

Visit to submit a resume and detailed cover letter describing your interest in and qualifications for the position. Applications will be considered on a rolling basis, so it is in candidates’ best interest to apply as soon as possible. No phone, email, mail, or fax inquiries will receive a response.

iMentor is an Equal Opportunity Employer with a Strong Commitment to Diversity