Manager, Outreach & International

Job Type

Full Time


Minimum: $45,000
Maximum: $62,000




410 East 92nd Street
Third Floor
New York
United States


Reports to: Directors, Outreach and International

Department: Outreach and International                          


Primary Purpose

The Manager, Outreach & International is a key member of both the outreach and international adoption teams and is responsible for recruiting adoptive families to adopt children with special needs and sibling groups, under the age of 10 through Spence-Chapin’s international adoption programs in South Africa, Colombia, and Bulgaria. The ideal candidate is proficient in writing and is an excellent verbal communicator who is skilled in working in client and community engagement, building digital media campaigns, and presentation preparation. The Manager will be technically savvy and comfortable working across a full range of communication and outreach tasks from strategic planning to database management. This person is also an energetic self-starter, skilled multi-tasker, creative problem solver and an engaged team player.


S/he should enjoy working independently and driving projects forward while at the same time being comfortable working effectively with diverse individuals. The ideal candidate is someone who can communicate assertively but compassionately; someone who can talk to, engage, and educate prospective-adoptive parents; and someone who absorbs information quickly and thoroughly.


A primary goal of the Outreach and International teams is to recruit appropriate adoptive families for Spence-Chapin’s international adoption programs. This is accomplished through building relationships with people who inquire with Spence-Chapin via various media sources, presentations and events conducted for the general adoption community, focused and strategic outreach trips, conferences, and campaigns. Adoption outreach is a dynamic opportunity to impact the lives of waiting children in three countries and play a vital role in promoting a positive image of adopting the children who need families.


Key Performance Indicators

Effectively and innovatively support organization goals of recruiting adoptive families:

  • Work with Marketing and Development to develop an outreach plan that will ensure maximum awareness for programmatic needs among targeted audiences including families, donors, community partners and other external stakeholders.
  • Respond to adoption inquiries with established engagement plan to recruit appropriate adoptive parents nationally. Ability to use data analysis to track engagement impact.
  • Manage all applicants for all three country programs from the onset of the process and registration until execution of the Adoption Agreement.
  • Strong public speaking skills and phone/email engagement skills required. Required to host regular webinars and community meetings. Local NYC area travel required. Some out of state and international travel may be required.  
  • Regularly communicate all feedback from clients to inform work of the international team members and broader staff.
  • Develop & execute advocacy campaigns to recruit adoptive parents for known international waiting children.
  • Collaborate with the international team to understand all aspects of the specific waiting child programs.
  • Establish relationships with country-specific government bodies and organizations.
  • Coordinate, conduct, and support adoptive parent trainings and webinars.


Act as advocate for children in three countries who are waiting for families:

  • Possess general ability to learn about the complexities inherent in adoption work, including institutionalization, foster care, the adoption constellation, loss & grief, characteristics of the children who are in need of adoptive families, and the policies which support or negatively impact adoption work.
  • Ability to assess each waiting child profile and compile and create a compelling short profile in a limited time frame, with an eye towards wider recruitment effort, while accurately including necessary information. 

Perform any other department or agency-related duties or special projects as directed by supervisor: 

  • Collect and assess relevant information from countries to achieve the goals of the program.
  • Generally works in an office environment but may be required to perform job duties outside of the typical office setting; evening and weekend hours often required. Vacation blackout periods due to program and event schedule may apply.


Education & Experience

  • Bachelor’s degree in related field required.
  • 3-5 years’ relevant work experience in communications/community outreach/customer service.
  • Foster care/International adoption background or other related experience preferred.


Technical Skills

  • MS Office – Proficiency in Excel, Word, and PowerPoint and Microsoft Exchange required.
  • Knowledge of and experience with maximizing social media platforms preferred.
  • Spanish speaking – preferred.


Key Competencies

  • Strong public speaking skills and client engagement skills.
  • Enthusiasm to recruit diverse pool of adoptive families. 
  • Enthusiasm to advocate for the inherent dignity of children with special needs.
  • Strong program management skills, including robust organization, supervision, communication and written skills. 
  • Ability to multitask; strong execution skills: thorough follow through and attention to detail.
  • Self-starter; works independently and proactively takes initiative to solve problems quickly.
  • Creative, innovative, high energy with strong initiative.




Spence-Chapin offers a great benefits package including health, pension, paid holidays and PTO.

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Please send cover letter with salary requirement and resume to the email address listed.