Office and Membership Coordinator

Job Type

Full Time

Salary

Details: Competitive salary commensurate with experience.

Published

09/12/2018

Address

817 14th Street
Sacramento
California
95814
United States

Description

OFFICE AND MEMBERSHIP COORDINATOR

Charter Schools Development Center

Sacramento, CA


The Charter Schools Development Center (CSDC) provides experienced and expert technical assistance and resources to charter school developers, operators, charter-granting agencies, and policymakers in California.


MINIMUM QUALIFICATIONS


Bachelor’s degree or equivalent. Experience working with, updating and maintaining database information, including contact information, sales information, and other CRM data (SalesForce preferred). Demonstrated experience researching and gathering data (online, phone, etc.) and producing data reports. Experience interfacing with clients on the phone and in person. Experience in sales, marketing, public relations, or outreach. 


Experience establishing a customer-friendly atmosphere and interfacing with clients, including highly professional responses to incoming phone calls and emails (and redirecting as appropriate). Demonstrated experience in office procedures and use of office equipment, including computers and standard office equipment (fax, phone, photocopier). Expertise in the use of software applications, including Microsoft Word, Excel, PowerPoint, and Outlook. Demonstrated experience creating and maintaining paper files. Excellent editing/writing skills, demonstrating a thorough knowledge of English grammar, spelling, and punctuation.


Must be detail-oriented, organized, adaptable, and able to prioritize numerous tasks. Must have excellent oral and written communication skills and interpersonal skills (on the phone and in person). Must be able to complete projects, meet deadlines, and work independently and as part of a team.


PREFERRED QUALIFICATIONS


Familiarity with and/or experience in charter schools. Experience with maintaining and developing a membership-based program. Experience using Salesforce. Experience with workshop and/or conference planning and implementation. Experience with email marketing programs, such as MailChimp. Demonstrated experience in: graphic design and layout, preferably with the Adobe Creative Cloud (e.g. Photoshop, InDesign, Illustrator, Dreamweaver, etc.). 


DUTIES AND RESPONSIBILITIES


Under the general supervision of the Director of Operations of CSDC, this position implements a variety of office and database/membership support tasks. This position receives periodic work direction from other staff at CSDC. Specific duties include, but are not limited to, the following:


  1. Manages CSDC’s membership program. Specific duties include, but are not limited to: 1) developing and continually improving CSDC’s membership program, renewal and new member onboarding process; 2) ensuring all member renewals are processed accurately and on-time; 3) completing the implementation of fully automated renewal, onboarding and other member processes; 4) generating renewal forms, and monitoring and tracking all membership renewal activity and communications between CSDC and member organizations; 5) following-up via email and phone to expiring and lapsed members; 6) tracking and documenting/reporting communication with members; 7) attentive listening to members’ needs in order to address concerns and help inform future changes to the program; 8) conceptualizing and implementing strategies for signing up new members; and 9) preparing and presenting quarterly, monthly and weekly reports of membership program data to supervisor.
  2. Manages regular (weekly, monthly, and annual) updates to and maintenance of CSDC’s contact lists. Specific duties include, but are not limited to: 1) identifying and implementing a complete annual calendar of database updates; 2) updating and maintaining contact and other information for all CSDC clients and associates to optimize CSDC’s ability to communicate with CA charter school leaders; 3) developing email lists and assisting with marketing efforts, including entering marketing leads into database; 4) tracking membership, sales, and other data; and 5) assisting with database reports, customizations and issues as assigned.
  3. First point of contact for CSDC. Answers basic phone and email inquires from charter school developers, administrators, operators, service providers, and grantors. Determines the nature of each call/email and either responds or refers to the appropriate person. Listens and responds to clients clearly and professionally both over the phone and in-person.
  4. Coordinates and assist with all major communications and marketing efforts through mass mailings, Internet communications, and large-scale marketing phone calls to clients. Tasks may include generating email/mailing/targeted lists, drafting marketing language, creating email templates, and sending marketing emails using various systems.
  5. Performs graphic layout needs as assigned, including developing marketing brochures and workshop and conference promotional materials and editing/drafting for our online publication, Charter Currents.
  6. Acts as an assistant to the Executive Director and other senior CSDC staff, assisting with 1) planning, arranging, and scheduling meetings, 2) responding to phone and email inquiries; 3) performing basic research; 4) arranging travel; and 5) other tasks as needed
  7. Writes, edits, and distributes basic office correspondence and assists other staff with the research and editing of technical resources. Must be able to read, comprehend, and interpret charts, graphs, and various documents as well as hand-written correspondence.
  8. Assists with CSDC’s leadership trainings, workshops, conferences, and events. Specific duties include, but are not limited to: 1) pre-event planning and coordination; 2) registering participants and confirming payments; 3) preparing workshop material; 4) arranging presentation space, food, and accommodations; 5) on-site registration and assistance; and 6) post-event wrap-up, including evaluations.
  9. Performs general office duties and operations such as faxing, mailing, photocopying, typing, arranging staff travel, maintaining paper and electronic files, and maintaining office supplies.
  10. Coordinates other office projects, including office upgrades and maintenance, vendor management and communications, and general upkeep.
  11. Occasional travel required to provide support during workshops and other functions.
  12. Occasional moderate lifting.
  13. Maintains files and fulfills clients’ orders for CSDC’s printed publications.
  14. Other duties as assigned.


CONDITIONS OF EMPLOYMENT: The position is located at CSDC’s main office in Sacramento. This is an at-will, non-exempt, full-time, benefited position. Continued employment in this position is dependent upon funding and the mutual consent of CSDC and the employee, and either CSDC or the employee can, at any time, terminate the employment relationship at will, with or without cause.


RATE OF PAY: Competitive salary commensurate with experience. Excellent benefits including health, dental, life insurance, and 403(b) retirement plan with employer matching.


HOW TO APPLY: Complete CSDC’s employment application form (found at: www.csdcwebapps.org/CSDC_Employment_Application.doc)

and submit with a cover letter and resume to Stephanie Schwuchow, Director of Operations (stephanie@chartercenter.org) with a subject line: “Office and Membership Coordinator”

Benefits

Excellent benefits including health, dental, life insurance, and 403(b) retirement plan with employer matching.

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

stephanie@chartercenter.org
http://www.chartercenter.org

HOW TO APPLY: Complete CSDC’s employment application form (found at: www.csdcwebapps.org/CSDC_Employment_Application.doc)

and submit with a cover letter and resume to Stephanie Schwuchow, Director of Operations (stephanie@chartercenter.org) with a subject line: “Office and Membership Coordinator”


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