Lead Ticket Specialist

Job Type

Part Time




3711 Woodward Ave
United States


Specific Duties and Responsibilities

  • Assist ticketing specialists with questions, training, and escalated patrons
  • Assist managers in keeping staff fully informed of all packages, products, promotions, and best practices
  • Respond to all emails accounts assigned in a timely, professional, and personalized manner
  • Take initiative to lead and coordinate projects
  • Monitor work flow at all work stations and re-direct staff as necessary
  • Correct staff in matters of non-compliance to policies, procedures, and best practices and alert the Manager and Assistant Manager
  • Help ensure all work stations are set-up properly and maintained
  • Serve as Manager on Duty when Manager and Assistant Manager are away from the office. This includes responding to customer service issues, alerting the appropriate departments of Tessitura irregularities, attending departmental meetings, preparing for concerts
  • Other duties as assigned



Box Office Manager on Duty

Extension of Lead Ticketing Specialist Position


Lead Ticketing Specialists (Leads) have the authority to serve as Manager on Duty when the Manager or Assistant Manager are out of the office.


Specific Duties and Responsibilities

·        Prepare for concert so that at “doors open” the box office is ready to help patrons

·        Follow closing procedure to ensure box office is closed, secure, and ready for the next shift

  • Give cash banks and sign off on all income reports at end of shift 
  • Solve customer service issues in a calm, professional, and timely manner
  • Inform other department of issues: IT, Database Administration, etc.
  • Attend departmental meetings in manager’s place and share all pertinent information with box office staff and/or management
  • Pull and disseminate daily/weekly reports and comps emails
  • Assure adequate staffing and set work assignments
  • Monitor work flow and redirect staff as needed
  • Other duties as assigned

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply